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Business Decision points on the path to unified customer engagement

1. Email: [email protected] North America: 1-877-339-6264 India: +91-124-4951900-50 Decision Points on the Path to Unified Customer EngagementNEW YORK | TORONTO | LOS…

Education Integrated Marketing Communications Lecture 1

1. Integrated Marketing CommunicationsMarketing Communications Planning process1An Introduction to the Synergistic 2. thinking…don’t think like a consumer, don’t think…

Marketing Content 2015 - Post Modern Engagement

1. Content 2015: Post-Modern Engagement,Immersiveness, and What That Actually MeansCMA Digital DayTorontoOctober 20, 2014Sean MoffittManaging Director - Wikibrands@seanmoffittWikibrands…

Technology Salesforce and Gmail Fully Integrated (NJ Salesforce User Group Event)

1. Google confidential | Do not distribute Salesforce and Google Apps Fully Integrated Brandon Bruce, Cirrus Insight 2. Google confidential | Do not distribute Integrate…

Technology New and enhanced WebSphere capabilities put your business in motion

1. Put Your Business in Motion in the New Era of Smart Take Advantage of New and Enhanced WebSphere Capabilities Jeffrey S. Hammond VP, Principal Analyst Serving Application…

Technology The Common Process Model - a Focus on Service Performance

1. SMARTER CITIES SMARTER SERVICES Marie-Therese ChristianssonAssistant Professor/Senior LecturerKarlstad University COMMONPROCESSMODEL- a Focus on Service Performance 2.…

Design Lean Experience Design

1. Lean Kanban global conference Lean Experience Design 2. Founder & head of experience design Luca Mascaro 3. We are in the customer age An age where people have more…

Design La gazzetta dello sport, good practices for user experience design

1. Sketchin & Gazzetta dello Sport Designing for the fan experience 2. Sketchin founder & head of experience design Luca Mascaro 3. We are in the customer age An…

Software Reinventing banking: Outside-in Digital Transformation

1. Reinventing Banking – Outside-in Digital Transformation Balázs Vinnai – GM Digital Channels, Misys József Nyíri – Director of Innovation Misys Labs 2. The No.1…

Technology Transforming Services operations so that CEM becomes an enabler for improving customer engagement.

1.This document is offered compliments of BSP Media Group. www.bspmediagroup.com All rights reserved.2. Transforming service operations so that CEM becomes an enabler for…