Documents Chapter 4 Enhanced Version Exhibit / Tables Customer Interface Chapter October 23, 2000.

Slide 1 Chapter 4 Enhanced Version Exhibit / Tables Customer Interface Chapter October 23, 2000 Slide 2 CAS-COD-Prez-Date-CTL Confidential 2 Exhibit 4-1: The 7Cs of the Customer…

Documents Chapter 4 Customer Interface e-commerce. CAS-COD-Prez-Date-CTL Confidential 2 Overview of Customer.....

Slide 1 Chapter 4 Customer Interface e-commerce Slide 2 CAS-COD-Prez-Date-CTL Confidential 2 Overview of Customer Interface –Technology-mediated customer interface –Shift…

Documents Chapter 7 Enhanced Version Metrics Exhibits / Tables October 22, 2000.

Slide 1 Chapter 7 Enhanced Version Metrics Exhibits / Tables October 22, 2000 Slide 2 CAS-COD-Prez-Date-CTL Confidential 2 Exhibit 7-1: The Balanced Scorecard - Strategy…