TOTAL QUALITY MANAGEMENT: TQM Origins, Evolution & key elements What is Quality? Quality is “fitness for use” (Joseph Juran) Quality is “conformance to requirements”…

Introduction to Quality y Q - Quest for excellence y U - Understanding customer's needs y A - Action to achieve customer s appreciation y L - Leadership-determination…

1. TOTAL QUALITY MANAGEMENT: TQM Origins, Evolution & key elements 2. What is Quality? Quality is “fitness for use” (Joseph Juran) Quality is “conformance to requirements”…

1. TOTALQUALITYMANAGEMENT 2. Management “ The attainment of organizational goals in an effective and efficient manner through… P lanning,O rganizing,L eading, and C ontrolling…

1. Operations Management Session 7–Managing Quality 2. Learning Objectives When you complete this chapter you should be able to: Define quality and TQM Describe the ISO…

1. TOTAL QUALITY MANAGEMENT: TQM Origins, Evolution & key elements 2. What is Quality? Quality is “fitness for use” (Joseph Juran) Quality is “conformance to requirements”…

1. OM-460: Total Quality ManagementIntroduction to TQMResource PersonHaris Aslam 2. History of Quality Management• Skilled craftsmanship during Middle Ages• Industrial…

Slide 1 Slide 2 4650 Spring/ chapt. 3 Philosophies and Frameworks Slide 3 Leaders in the Quality Revolution W. Edwards Deming Joseph M. Juran Philip B. Crosby Armand V. Feigenbaum…

Slide 1CHAPTER 7~8 TOTAL QUALITY MANAGEMENT Slide 2 2 TOTAL QUALITY MANAGEMENT n TQM is a program to focus all organizational activities on enhancing quality for customers…

Slide 1 Chapter 9 Management of Quality 1Saba Bahouth – UCO Slide 2 Chapter 15 Quality Management Quality management refers to systematic policies, methods, and procedures…