1. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) How It’s Work? M Nadeem Akram Roll No. 3003 MBA (2012-2016)University of Education, Lahore. (Okara Campus) 1 2. CUSTOMER RELATIONSHIP…
Slide 1 Customer Relationship Management E-Marketing/7E Chapter 15 Slide 2 Chapter 15 Objectives After reading Chapter 15, you will be able to: – Define customer relationship…
APRIL 2009 PART A 7. Efficiency and effectiveness metrics are two primary types of IT metrics. (T) 8. Measuring the amount of Web site traffic is the best way to determine…
APRIL 2009 PART A 7. Efficiency and effectiveness metrics are two primary types of IT metrics. (T) 8. Measuring the amount of Web site traffic is the best way to determine…
Slide 1 Customer Relationship Management Slide 2 Chapter 15 Objectives After reading Chapter 15, you will be able to: Define customer relationship management (CRM) and identify…