Business 2012 cs-data-collection-guide

1. 2012 Customer Service Benchmarking Data Collection guideMarch 2012Updated versions of the Guidelines and recordings from the webinars areavailable at are website.www.1qconsulting.com…

Documents Measurement That Matters

Measurement That Matters Southern Gas Association Conference August-2007 Tommy Harrison, Partner The Practical Application of Contact Center Metrics Agenda Fundamentals of…

Documents Measurement That Matters Southern Gas Association Conference August-2007 Tommy Harrison, Partner The...

Measurement That Matters Southern Gas Association Conference August-2007 Tommy Harrison, Partner The Practical Application of Contact Center Metrics Agenda Fundamentals of…