LOYALTY AND CUSTOMER SATISFACTION IN RETAIL BANKING. THE ROLE OF SOCIAL NETWORK. Luca Petruzzellis Dipartimento di Studi Aziendali e Giusprivatistici, University of Bari,…

1. National Consumer Agency Market Research Findings: Consumer Switching Behaviour September 2010 Research Conducted by 2. Consumer Switching Behaviour Research Background…

1. A2 MicroMonopolistic Competition 2. Get help from fellow students, teachers and tutor2u on Twitter:#econ3 @tutor2u_econ www.tutor2u.net 3. Monopolistic Competition •…

1. Accenture 2013 Global Consumer Pulse Survey Global & U.S. Key Findings 2. Contents • Executive Summary –  Overviewof the “Switching Economy”• Key Findings• Methodology…

1. Price Discrimination What is price discrimination? Price discrimination or ‘yield management’ occurs when a firm charges a different price to different groups of consumers…

Accenture 2013 Global Consumer Pulse Survey Global & U.S. Key Findings Copyright © 2013 Accenture All rights reserved. 2 •  Executive Summary –  Overview of…

1. Accenture 2013 Global Consumer Pulse Survey Global & U.S. Key Findings 2. Copyright © 2013 Accenture All rights reserved. 2 • Executive Summary – Overview of…