Introduction to Quality y Q - Quest for excellence y U - Understanding customer's needs y A - Action to achieve customer s appreciation y L - Leadership-determination…
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1.Book Review Presented by: Bhuvanambigai PDhivya K MHarendhiraprasad M N Rajesh SoundararajanSivakumar P SSurenderan E 2. Author JOE CALLOWAYis a consultant on branding…
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Service gaps Service gaps G.Badraa Contents: What is service gap? Model of service gaps How to fill the gaps? Marketing implication - conclusion What is service gap? The…