Slide 1 Slide 2 Statement of Quality Professional Teleconcepts, Inc. is dedicated to the goal of being a premier provider of high quality engineering, furnishing and installation…

Chapter 1 Information and communication technologies: evolution and revolution SESSION OBJECTIVES Introduce technological concepts Establish a level of understanding of ICTs…

Slide 1 D1.HRS.CL1.15 Slide 1 Slide 2 Subject Elements This unit comprises four Elements:  Identify and analyse the complaint  Respond to complaints  Determine and…

Slide 1 Customer Service – Performance Satisfaction Owen J. Dahl, MBA, FACHE, LSSMBB Annual Conference October 7, 2013 1 Slide 2 Objectives Identify the concepts of customer…

Managerial Accounting: An Introduction To Concepts, Methods, And Uses Chapter 2 Measuring Product Costs Maher, Stickney and Weil Learning Objectives (Slide 1 of 3) Understand…

Managerial Accounting: An Introduction To Concepts, Methods, And Uses Chapter 2 Measuring Product Costs Maher, Stickney and Weil Learning Objectives (Slide 1 of 3) Understand…

Customer Care Customer Care Is the customer always right? 1 Overview of Customer Care Who is the “Customer”? What is “Customer Care”? Is it the same as “Customer…

RECEIVE AND RESOLVE CUSTOMER COMPLAINTS RECEIVE AND RESOLVE CUSTOMER COMPLAINTS D1.HRS.CL1.15 Slide 1 Trainer introduces himself/herself, students and topic area. 1 Subject…

Slide 1 QUALITY AND SAFETY EDUCATION FOR NURSES Megan Childers Ferris State University NURS 320 Slide 2 WHAT IS QUALITY AND SAFETY EDUCATION FOR NURSES?  Patient safety…