Slide 1 Delivering Good- and Neutral- News Messages Business Communication, 15e Lehman and DuFrene Business Communication, 15 th edition by Lehman and DuFrene Copyright…
MGT 3213â07 Chapter 6 Lehman/Dufrene Begins with an ____________ sentence Gets ________ by responding to audienceâs ______ to know Puts reader in good frame of mind in…