Business dot Template The CRM Eco-System www.company.com www.company.com 1 What is CRM? A business strategy that aims to understand, anticipate and manage the needs of a…

1. REGAL SOLUTIONS 2. Re · gal : of, relating to, or suitable for a king or queen. adjective 3. EXCLUSIVE BENEFITS THAT ACTUALLY INSPIRE L O Y A L T Y PRESENTS AN INTRODUCTION:…

Slide 1 WHY SATISFIED CUSTOMERS DEFECT by Thomas O. Jones, W. Earl Sasser, Jr Slide 2 Customer Satisfaction Example Survey by a light manufacturing, wholesale, distribution…

INTRODUCTION The expression, Customer Relationship Management (CRM), has been in use since the early 1990s. Since then, there have been many attempts to define the domain…

University/Faculty Regulations Minimum attendance in class : 75% No plagiarism in report/academic work and writing (Merriam-Websterâs Collegiate Dictionary, Eleventh Edition,…