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2 1. Client protection principles 2. Principle #1 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action.
Documents 2 1. Client protection principles 2. Principle #1 in practice 3. Participant feedback 4. Tools for.....

Slide 1 Slide 2 2 1. Client protection principles 2. Principle #1 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action Agenda…

Client protection principles Principle #2 in practice Participant feedback
Documents Client protection principles Principle #2 in practice Participant feedback

Slide 1 Principle #2 â Prevention of Over-indebtedness This presentation is made possible by the Smart Campaign www.smartcampaign.org Principle #2- Prevention of over-indebtedness…

Principle # 5 – Fair and respectful treatment of clients
Documents Principle # 5 – Fair and respectful treatment of clients

Slide 1 Principle # 5 â Fair and respectful treatment of clients This presentation is made possible by the Smart Campaign www.smartcampaign.org 1 Client protection principles…

Client protection principles Principle #7 in practice The client perspective
Documents Client protection principles Principle #7 in practice The client perspective

Slide 1 Principle # 7 â Mechanisms for Complaint Resolution This presentation is made possible by the Smart Campaign www.smartcampaign.org Principle #7- Mechanism for Complaint…

2 1.Client protection principles 2.The client perspective on transparency 3.Principle #3 in practice 4.Participant feedback 5.Tools for improving practice.
Documents 2 1.Client protection principles 2.The client perspective on transparency 3.Principle #3 in practice...

Slide 1 Principle #3 â Transparency This presentation is made possible by the Smart Campaign www.smartcampaign.org Principle #3- Transparency [Introductions of facilitator(s)…

The Smart Campaign – Evolution of Client Protection Principles Isabelle Barres,
Documents The Smart Campaign – Evolution of Client Protection Principles Isabelle Barres,

The Smart Campaign â Evolution of Client Protection Principles Isabelle Barres, Director, the Smart Campaign Center for Financial Inclusion at ACCION April 19, 2011 * Timeline…

Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign
Documents Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by...

Slide 1 Principle #1 â Appropriate Product Design and Delivery This presentation is made possible by the Smart Campaign www.smartcampaign.org   [Introductions of facilitator(s)…

Principle #2 – Prevention of Over-indebtedness This presentation is made possible by the Smart Campaign
Documents Principle #2 – Prevention of Over-indebtedness This presentation is made possible by the Smart...

Slide 1 Principle #2 â Prevention of Over-indebtedness This presentation is made possible by the Smart Campaign www.smartcampaign.org Principle #2- Prevention of over-indebtedness…

Principle # 4 – Responsible Pricing This presentation is made possible by the Smart Campaign
Documents Principle # 4 – Responsible Pricing This presentation is made possible by the Smart Campaign

Slide 1 Principle # 4 â Responsible Pricing This presentation is made possible by the Smart Campaign www.smartcampaign.org Principle #4- Responsible Pricing [Introductions…

Principle # 5 – Fair and respectful treatment of clients This presentation is made possible by the Smart Campaign
Documents Principle # 5 – Fair and respectful treatment of clients This presentation is made possible by....

Slide 1 Principle # 5 â Fair and respectful treatment of clients This presentation is made possible by the Smart Campaign www.smartcampaign.org 1 Client protection principles…

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