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Concept and Context Of CRM By Manoj Aiyer Definition by Gartner  Gartner has defined „CRM‟ as a business strategy designed to optimize profitability, revenue and customer…

Documents 2008TurtonF

1 A Study of Inefficiency and Arbitrage Opportunity: An empirical analysis of the fixed and demand-based betting market Author: Felix Turton Advisor: Indradeep Ghosh 2 A…