Documents Accenture: Data-driven-insights optimize-service-experience

1. How Data-Driven InsightsOptimize the Service ExperienceKey Findings from 2012 CustomerTolerance Research 2. Executive Summary/AbstractAll too often, customer service executives…

Design The Future Workplace

1. The FutureChancesWorkplaceand Challenges 2. 25.2.2012 Changing organisations 3. Public administration in transitionThe government is reorganising its activities: functions…