Documents BEYOND ERP: CITIZEN SERVICES Lecture 5: PAD 6710.

BEYOND ERP: CITIZEN SERVICES Lecture 5: PAD 6710 Citizen Relationship Management CiRM Improving citizen orientation Better accountability Customer based approach to government…

Documents Beyond ERP: Citizen Services

BEYOND ERP: CITIZEN SERVICES Lecture 5: PAD 6710 Citizen Relationship Management CiRM Improving citizen orientation Better accountability Customer based approach to government…