1. ―...customers now take the basicsfor granted and increasingly want acompany to desire to help them[and] to treat them in a personal,caring way.‖ 2. Service Blueprinting…
Keep Calm and Write On David Petrie, IH Coimbra. David Petrie: Keep Calm & Write On Seminar Overview: 1. 2. 3. Context: The language exam Problems learners have with…