Tag: agents memory

Documents tagged

caller phone number

Documents DA117 Practice Management. Alertness – Answer within 3 rings – Identify caller, use their name.....

Slide 1DA117 Practice Management Slide 2 Alertness – Answer within 3 rings – Identify caller, use their name Expressiveness – No monotone, smiles before you answer,…

Documents C O N F I D E N T I A L UPA 2007 What Reporting Has Shown Us Jenni McKienzie August 22, 2007.

Slide 1C O N F I D E N T I A L UPA 2007 What Reporting Has Shown Us Jenni McKienzie August 22, 2007 Slide 2 C O N F I D E N T I A L 2 SpeechTEK 2007 Reporting Background…

Documents Telephony How do phones and traditional telephone networks work?

1.Telephony How do phones and traditional telephone networks work? How is IP Telephony different? Asterisk PBX: An example of open-source enabler. Looking forward:“Personal…

Technology KJT - Overview media and characteristics

1. The use and properties of channels tocommunicate with children and youngsters: phone, chat, e-mail, forumGeert Strobbe(Secretary Kinder- en JongerenTelefoon) 2. Table…

Documents Networking

1. Networking, Communications, and Infrastructure William Green ( [email_address] ) 2. Overview Introduction What might we do for you? Areas Remote services (OTS) Networking…

Software PLASST- Com - A dialog management and statistics collection system for call centres

PLASST-Com® v.0.9 Dialog management and statistics collection system for call centers Vladimir Dudchenko, Dmitry Komov www.softbcom.com 22.04.2014 Introducing PLASST-Com:…