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Business Roundtable: Best Practices in IVR & Self Service

Roundtable - Best Practices in IVR and Self Service MODERATED BY SHERI GREENHAUS, CRMXCHANGE PRESENTERS: AVOKE/BBN GENESYS INTELLIRESPONSE NUANCE Self-Service Best Practices…

Marketing Customer Experience [CX] journey[Infographic]

1. Wired to SUPPORTTHE CUSTOMER EXPERIENCE (CX)JOURNEYof companies reported a decline due .4 - - to inconsistent customer service. of customers say they have switched companies…

Technology Customer Experience with IBM z Systems

1. CX insights IBM z Systems This is the age of the customer 2. CX insights IBM z Systems Better customer experience (CX) leads to competitive advantage and business growth.…

Technology Customer Experience with IBM z Systems

1. CX insights IBM z Systems This is the age of the customer 2. CX insights IBM z Systems Better customer experience (CX) leads to competitive advantage and business growth.…