Roundtable - Best Practices in IVR and Self Service MODERATED BY SHERI GREENHAUS, CRMXCHANGE PRESENTERS: AVOKE/BBN GENESYS INTELLIRESPONSE NUANCE Self-Service Best Practices…
1. Wired to SUPPORTTHE CUSTOMER EXPERIENCE (CX)JOURNEYof companies reported a decline due .4 - - to inconsistent customer service. of customers say they have switched companies…
1. CX insights IBM z Systems This is the age of the customer 2. CX insights IBM z Systems Better customer experience (CX) leads to competitive advantage and business growth.…
1. CX insights IBM z Systems This is the age of the customer 2. CX insights IBM z Systems Better customer experience (CX) leads to competitive advantage and business growth.…