1. © 2014 Flexera Software LLC. All rights reserved. | Company Confidential1 Windows XP Migration EOL Has Passed…Now What? Insights, Discussions and Best Practices in…

1. WORKING PAPERNo. 07-02 MIS April 2007 Information Technology Customer Service:“Best Practice” Processes for OperationsBy M. Keith Wright, PhD, CISA, PMPVisiting Professor…

1. GeotechGas Analyser Workshop Good morning GA2000 Plus 2. Objectives On completion of today’s training session you will: Understand the development of the landfill gas…

1. Framework for ICT Technical Support (FITS) Trevor Greenfield Technical Director - The FITS Foundation FITS 2. Our objective here is To provide some information about FITS,…

1. ITIL Foundations May 14, 2007© 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice Introduction July 13,…

1. Smarter. Faster. Simpler. SAP Rapid Deployment Solutions Aladdin Obaid – SAPOCT 2013 2. SAP History of Packaged Solution Innovation Cloud Offerings with HP, Amazon,…

1. ® IBM Software GroupIBM Quality Management: Collaborative Test Management in ActionIBM Rational Quality Manager © 2008 IBM Corporation 2. IBM Software Group | Rational…

1. First Contact Resolution –The Performance Driver!A focus on the right metrics for the right reasons can properly position the Support Center to add business value.Peter…

1. ASSET MANAGEMENT PLAN 2007- 2012 SEPTEMBER 2007PREVENTING PROTECTING RESPONDING 2. ASSET MANAGEMENT PLAN 2007 - 2012 ForewordThis is the second Cambridgeshire and Peterborough…

Slide 1Benchmarking Web Sites Brian Kelly UKOLN University of Bath Bath, BA2 7AY UKOLN is supported by: Email [email protected] URL http://www.ukoln.ac.uk/ Slide 2 2 A…