Documents USING EFFECTIVE COMMUNICATION STRATEGIES TO REDUCE CONFLICT AT WORK Ann Burnett, Associate Director....

Slide 1USING EFFECTIVE COMMUNICATION STRATEGIES TO REDUCE CONFLICT AT WORK Ann Burnett, Associate Director FORWARD Program Jim Council, Chair Department of Psychology October…

Health & Medicine Resolving Conflict & Improving Communication for Healthcare Professionals

1. CONFLICT AND COMM final:medical book Kinglsey4/14/0911:22 AM Page 6Contents Acknowledgements ivForewordviiiChapter One Current Communication Environment in Canadian Hospitals11…