Business Help Desk Manager’s Crash Course

1.HELP DESK MANAGER’S CRASH COURSE Phil Gerbyshak HDI Midwest Regional Director President, Make IT Great! Institute2.   3. Fast Facts About Phil Hometown: 996 Navy veteran…

Business Mastering Goals & Metrics

1. WEBINAR 2. 28 % higher same-year operating margin (this is a big deal). 3x higher than peer companies And… Goals Are Tools People and companies with goals are FAR more…

Documents Agile Metrics That Matter[1]

Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com Agile Metrics That Matter by Diego…