Technology The Contact Centre, is webchat winning the war?

1. It’s good to chatHow webchat fits into the _ contact centre experienceWebchat:a real-time,online,typed conversation. Webchat is climbing the ladder of customer…

Documents Customer Engagement Network - September 2012

en ga ge at th e C us to me r En ga ge me nt Su mm it 27 N ov em be r 2 01 2 • Pa rk Pla za Vi cto ria , Lo nd on cust mer engagement i s s u e e i g h t S e p t e m b…

Documents CEC June

customer engagement i s s u e f o u r J u n e 2 0 1 1 M U L T I C H A N N E L CUSTOMER ENGAGEMENT 2 9 T H J U N E 2 0 1 1 L O N D O N directorsforum www.customerengagementclub.com…