Abstract A review of the literature regarding the cost of poor quality shows that there is a number of ways to discuss the topic. Some people report it as a percentage of…

Office Kaizen 2 Also available from ASQ Quality Press: Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage William Lareau Learning Lean 5S:…

BU L NG Master these quality tools and do your job better B SI S FR M HE QUALITY TOOLS QUALITY CONTROL is about models, methods, measuring and managing. It’s about uncovering…

Improving Healthcare Using Toyota Lean Production Methods 46 Steps for Improvement Also available from ASQ Quality Press: Lean-Six Sigma for Healthcare: A Senior Leader Guide…

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK Also Available from ASQ Quality Press: The Six Sigma Path to Leadership: Observations from the Trenches David H. Treichler Failure…

1. ETM-5111Strategic Planning Supplemental ReadingStrategy Realization through Collaborative Action Gregory H. Watson INTRODUCTIONOrganizations that win in the long term…

Profitability with No Boundaries Also available from ASQ Quality Press: The Logical Thinking Process: A Systems Approach to Complex Problem Solving H. William Dettmer The…

Statistical Quality Control for the Six Sigma Green Belt Also available from ASQ Quality Press: Applied Statistics for the Six Sigma Green Belt Bhisham C. Gupta and H. Fred…

Making Sense of Agile Project Management Making Sense of Agile Project Management: Balancing Control and Agility Charles G. Cobb, PMP JOHN WILEY & SONS, INC. This book…

1. Concepts of Quality 2. ASQ - “quality is a subjective term for which each person has his or her own definition” 3. What is Quality: The best money can buy Meeting…