Tag: home apartmaking

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agent satisfaction

Business Breaking Call Center Rules: Find Time to Wow Customers

1. Breaking Call Center Rules:Find Time to Wow CustomersPRESENTED BY:Matt McConnell, CEO, KnowlagentRichard Snow, Vice President and Research Director, VentanaResearch1 2.…

Documents HDI 2013 - Who's Coaching the Coaches?

1.Who’s Coaching the Coaches?Rebecca GibsonContact Center Solutions ConsultingInteractive Intelligence2. Session Agenda1. Define Metrics to Measure Coaching Effectiveness2.…

Business Free Service Desk Training Series | Service Desk Image Management - How to Successfully Market Your....

1. Image Management:Successfully Marketing Your Help Desk 2. 1© MetricNet, LLC, www.metricnet.com20 Years of Help Desk DataMore than 1,300 Help Desk BenchmarksGlobal Database30…

Technology Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users

FreshTheme 20+ years in ITSM (Wall Street, PwC, InfoManage) SMB, Mid-market and Enterprise Infrastructure, software, desktop, helpdesk Alan Berkson Director of Community…

Documents Bringing People Home

Bringing people homeTM. How we market your home to be seen, stand out, and sell. Bean Group was founded in 2003 by Michael Bean as a progressive real estate firm focusing…