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Self Improvement Our Call Center Software Solutions

1. SafeSoftSolutions.com 2. SafeSoft’s ground-breaking hosted dialer systems and call center software applications are designed to support the widest range of business…

Documents Why WFO is Important Joe Dean Senior Product Manager, WFO Solutions Stacey Lund Director of...

Slide 1Why WFO is Important Joe Dean Senior Product Manager, WFO Solutions Stacey Lund Director of Technical Assistance, Mitchell International Slide 2 Discussion Points…

Internet Scaling to 1 million users v1

1.Scalling to 1 million users Ido Shilon | 4/6/2014 2. @idoshilon { name: "Ido Shilon", age: 37, kids: [ "illy" ], wife: "Oshrat", Title: "Group…

Business Beyond The Cloud: The Next Generation of Virtual Call Centers

1.eBook WHITE PAPER The Next Generation of Virtual Call Centers: Beyond the Cloud 2. The Next Generation of Virtual Call Centers: Beyond the Cloud 2 © 2013 Ifbyphone, Inc.…

Business Defining A Telephony - Self Service Strategy

1. Defining a Telephony Self-service Strategy Tony Lorentzen August 9, 2006 2. Who is Viecore? • Two Decades of Developing Contact Center Application Solutions– Breadth…

Documents The Importance of First Call Resolution Presented by Liz Amaral Sr. Director of Product Marketing,.....

The Importance of First Call Resolution Presented by Liz Amaral Sr. Director of Product Marketing, Enkata Why Measure First Call Resolution? Save $$: Eliminating repeat calls…