1. Gap Analysis Presentation by Stephen Coppola 2. Table of Contents Definition of Gap Analysis Service Gap Analysis SERVQUAL Gaps Model Dimension Model Real World Gap Analysis…

Slide 1Gap Analysis Slide 2 Table of Contents Definition of Gap AnalysisDefinition of Gap Analysis Service Gap AnalysisService Gap Analysis SERVQUALSERVQUAL –Gaps Model…

Gap Analysis Presentation by Stephen Coppola Table of Contents Definition of Gap Analysis Service Gap Analysis SERVQUAL Gaps Model Dimension Model Real World Gap Analysis…

Slide 1 Gap Analysis Slide 2 What Is Gap Analysis? b Gap analysis is a survey instrument used to determine the gaps between a service offered and a customers expectations.…

Gap Analysis What Is Gap Analysis? Gap analysis is a survey instrument used to determine the gaps between a service offered and a customers expectations. SERVQUAL Expectations…

Gap Analysis What Is Gap Analysis? Gap analysis is a survey instrument used to determine the gaps between a service offered and a customers expectations. So Where Do We Start?…