How to Screen Employees for Character and Integrity
Derron McDuffee Cofounder, Chief Integrity Officer
Via Integrity, LLC
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Objec2ves
• Electronic Background Checks
• Elicitation Techniques
• Truthful and Deceptive Behaviors
• Character Integrity Assessments
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Brad R. Minor, 23 Passed Background Check
10 Year Prison Sentence
THE JOURNEY
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ELECTRONIC BACKGROUND CHECKS
• Fair Credit Reporting Act – Access to 500 million records – Multi-State Criminal Database (43 states)
• Loopholes
– MA, SD, WY, WV, DE, VT – Data updated voluntarily – Does not account for undetected criminal
activity
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ELICITATION TECHNIQUES • Rapport
– The more they like you the more they will tell you – Establishes behavioral baseline ***
• Minimize Behaviors – Promote integrity and character while minimizing
derogatory behavior
• Questions – Simple and Direct – Ask the questions you want the answered – Questions must be job related
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QUESTION TYPES • Closed Ended: Answered with Yes/No
– Provides little value
• Open Ended: Provides more information and builds rapport. – “Tell me about your professional experience?”
• Assumptive: Assumes that the applicant has engaged in the behavior – Should be the first question asked after topic
introduction – “When was the last time you were let go from a job?”
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QUESTION TYPES – CON’T. • Bait: Suggest knowledge/information/
evidence – “When we speak to your references, what will
they say about you?”
• Alternative: A choice between two options (Bad/Good) – “Are we talking about a heroin addiction, or
just minor recreational use?”
• “What Else?”
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We can be so focused that we are blind to the
obvious, and blind to our own blindness
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COMMUNICATION
• 7% verbal content
• 55% facial (expressions/gestures)
• 38% vocal (pitch, stress, tone, pauses)
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TRUTHFUL BEHAVIOR
• Verbal: – Direct Yes/No responses to close ended
questions – Detailed and specific answers to open
ended questions
• Non-Verbal – Alert, composed, interested, attentive, GNT,
appropriate eye contact – Not closed off
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DECEPTIVE BEHAVIOR
• Verbal: – Repeats Question, lengthy non-specific
responses, selective memory, gives complements
– Qualifies Answers: “To tell you the truth…” “I swear on a stack of bibles” “Honestly…”
• Non-Verbal: – Moves away, closed off behaviors, grooming
gestures
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SPECIAL CONSIDERATIONS
• Fight, Flight, Freeze is the fear of detection
• Look for deceptive clusters (2 or more)
• Be aware of your subconscious influences
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CHARACTER & INTEGRITY ASSESSMENT
• Structured interviews to gather noteworthy information not captured by electronic background checks
• VI uses a proprietary interview technique
• Provides mitigating circumstances for negative behaviors
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RESULTS
• 100% clean electronic background checks
• 75% admitted to involvement in serious criminal activity unknown to law enforcement
Over 50% admitted to felony
behaviors
Drug trafficking, Child Pornography, Assault, Breaking
and Entering, Extensive Drug Use, Driving While Intoxicated,
Shoplifting, Undisclosed Employment Terminations, Employer Policy Violations,
Application Falsification
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Derron McDuffee Co-founder, Chief Integrity Officer
[email protected] (877)430-0632
www.viaintegrity.com
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