user experience of the next-gen catalogue
andrew preater
‘senate house’ by flickr user secret pilgrim (cc-by-sa) http://flic.kr/p/7gtBgp
bit.ly/encoreshl
before implementing the encore catalogue…
method 1.cognitive walkthrough
method 2.repertory grids
method 3.stories, anecdotes, conversation!
key findings
1. a web-like catalogue encourages web-like behaviours
2. using our catalogue is an affective experience
critique of usability testing
improving our understanding of user experience
ethnography, an inductive science
doing ethnography in the library
@preaterwww.preater.combit.ly/encoremm