THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLEHeather CochranThe University of Vermont Conference and Event ServicesAssistant Director for Scheduling & ProductionOctober 27, 2015
It All Starts With Training!
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Virtual EMS – What It Has Done For Us
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• Gives Event Planners ownership
• Eliminates Double Booking of Space
• Reduced amount of time on phone by at least 50%
• Better Customer Service – Information at Planners fingertips
Virtual EMS – The Process
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ProcessTemplatesUseThem!
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PolicyEducation
Communication
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RiskManagement – CaptureEventRisk
EventDetails
Calendar– CustomIntegration
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Catering• IncreasedVisibility• OneStopShop
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Managementof“Other”CampusPolicies&Processes
• ExternalCaterers• CateringWaiverRequests
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The Dashboard
Service Providers
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The Workflow Process
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Managed Services – Managing Staffing
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Top 5 Overall Returns
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• Better Customer Service
• Reduced Service Recovery
• Increased Service Efficiency
• Increased Management of Resources
• Increased Revenue
Future Growth – The Work is Never Done!
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• Expanded Billing Interface to Include Catering
• Interface with FAMIS – Work Orders
• Exploring Interfaces with CollegiateLink, Athletics Lighting System
• Transportation & Parking – Management of Permits, Staff & Lots
• EMS for Outlook
• Master Calendar
THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLEHeather Cochran
The University of Vermont Conference and Event ServicesAssistant Director for Scheduling & Production
• Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
• Email: [email protected]• Phone: 802-656-5664