Unified CommunicationsBasics
Told ThroughCase Studies
Unified Communications Basics
• Panelists• Kenneth Kuenzel
– Founder, VP Engineering and CTO – Covergence
• Buzz Kleinert – Director, Market Operations – Siemens Enterprise Communications
• Clinton Fitch – Unified Communications Product Manager – Spanlink Communications
A Definition of UC“Communications Integrated to
Optimize Business Processes”
UC Elements
Presence, plus rules
Client Access(softphone, portal,
mobile device,
Personal Assistant)
Messaging
(IM, email, UM, chat)
Mobility
Conferencing/
Collaboration(audio/video/web)
Call Control/
VoIP
Business Process/
ApplicationIntegration
Source: COMMFusion LLC
UC Case Study
• Multinational organization with large growth– 37 up to 160 employees in 24 months
• Locations in Minneapolis & Toronto• Key Challenges
– Unified platform for communications– Simplified communications– Limit travel costs
UC Case Study
• Solution – Cisco infrastructure– Cisco IP Telephony & Contact Center– Cisco Unified MeetingPlace– Cisco VT Advantage & Tandberg HD endpoints– Microsoft Active Directory & Exchange Integration
UC Case Study
• Results– Rapid deployment
• 3 Weeks from signature to deployment
– Three digit dialing throughout– Significant improvement of internal
communication– Unified platforms and applications– ROI achieved in under 12 months