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Trends and Challenges in
Enterprise Wireless Applications
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22
Agenda
• Market Trends
• Market Evolution
• Enterprise Challenges-Enterprise LOB Challenges-Enterprise IT Challenges
• Where To Start and Reference Architecture
33
Internet at Breakfast
Telematics on the Road
Internet at Office
Internet at Meetings
Internet in the AirInternet at the Hotel
Internet via Taxi
AnyNetwork
AnyContent
to
over
AnyDevice
EnterpriseNervousSystem
Mobile Drives Multichannel
Internet at Home
(Wireless WAN/LAN
& Wireline)
44
Home Teleworkers19.8 million
Mobile and Wireless59.8 million
Flexible Work Schedules28.7 million
Source: BLS Source: Gartner
Source: BLS Source: Cahners
2003U.S.
Remote and Branch Offices3 million+
Increasing Wireless Adoption
Source : Gartner
55
Business: The Real Meeting Is Under the Table
2005: 1.5 billion phones comprise the “always on” generation.
Wireless Is Becoming Ubiquitous
Source : Gartner
66
Market Evolution
Dev
ices
Ava
ilabl
e
Horizontal Solutions
Vertical S
olutions
E-mail / PIM Device Security Device Procurement
Field Force Automation
Sales Force Automation
Custom
Con
verg
ed D
evic
esPD
AsSm
art p
hone
s
77
CIO Survey: Whey Wireless?
0 10 20 30 40 50 60 70 80
Increase Productivity
Increase Efficiency
Demand/interest from internal users
Reduce Cost
Stay Competitve
External Customer needs/demand
Automate Field Force
Automate Sales Force
Shorten time to Market
Other
%
Why Wireless ?
Source : CIO survey
CIO Survey – Top Reasons For Adopting Wireless Solutions
88
U.S. Adoption of Mobile Applications, 2H03
0% 20% 40% 60% 80% 100%
Mobile IM/SMS
Mobile E-Mail/PIM
RFID
CRM — SFA
CRM Field Service
ERPII/EAM
SCM/Logistics
ERP Manufacturing
ERP Inspections
Video/Imaging
ApplicationCategory
% of Enterprises
Production/Pilot Assessing Inactive
Enterprise Adoption of Mobile Applications
Source : Gartner
99
Solution Criteria
Multiple devices
Wireless E-mail
Wired synchronization for non-wireless based devices
Wireless LAN support
Support for Non E-mail / PIM applications such as FFA, SFA
Secured & behind the firewall solution
Centralized administration/management of data and devices for lower TCO.
IT security policies enforced or “pushed” to each user
1010
Real time Push & Pull E-mail/PIM
Increased productivity
Support for sophisticated devicesLatest “High-end” devices like Treo 600 Latest “Low-end”devices like Nokia 3650
Ease of enablement of other business applications in future
Easy to use and easy to install new applications
Fully synchronized with their corporate E-mail/Calendar/ Contacts/Tasks and Address books
Good carrier network coverage
Enterprises LOB Needs
1111
Centralized Administration of devices and data
Device Security
No solution software components loaded on any existing e-mail systems/servers
Ease of integration with existing E-mail systems
Support for multiple applications like Microsoft Exchange, Lotus Domino and Novell GroupWise platforms or other LOB applications
Total control for IT
Ease of software distribution
Challenges – Enterprises IT
1212
Reference Architecture
1313
– Needs assessment, application design and project planning
– Define the following• Business case• Application requirements• Project plan for implementation
– Key Considerations• Low-cost entry point for mobile strategy and applications• Leverage key staff for a short period of time up front• Validate application concepts rigorously and quickly• Articulate the business case and return on investment (ROI) to drive corporate
acceptance
– Vendor Selection• Multi-Device• Scalability and Extensibility• Support for E-mail as well as other LOB applications
Where To Start ?
1414
Thank You!