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Human Centric Innovation in Action
FujitsuWorld Tour 2016The Digital Workplaceunderpinning the Hyperconnected SocietyMichael Marcks - June 16th
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A Hyperconnected WorldPeople, things, information, processes are increasingly connected to networks,creating new value and giving big impact to the future
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Technology BusinessDriversThe way we
Live and Work
Workplace key influences & drivers
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Work is no longer a place …
Enable agile and flexible working
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…nor a specific deviceSynchronize documents easily– having access tothe same tools and workflows in and out of the office
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Work is no longer bound to a day-time-window
Check Emails via
Smartphone
Working in a conferece room
Working at Office Desk
Checking emails via Smart TV Final Email
checking via PC / Tablet
Listening to emails and IM on the
move
IM with partner
IM with the teacher of your
daughterDriving your
son to a football match
Family time
IM Chat with colleagues
during lunch
Old-school model
Flexible model
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It’s about me….
Mobile
We need to move from a world where time and place dictate what we
can do to a truly mobile world that revolves
around us so that any device can become
your device.
Social
We need to move from tools focused on our individual abilities to tools that empower social productivity.
Intelligent
We need to move from tools
that wait for us to act, towards intelligent
tools that understand context in order to
anticipate and prioritize what matters most.
Natural
We need to move away from tools that
require us to learn how they work, to natural
tools that learn to work the way we do.
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Balance between two main forces
Autonomy to work how users want to work Creativity Freedom Innovation Energy
Structurethat supports theneeds of business Cost control Structure Security Order
Fujitsu’s Future Workplacehelps businesses balance
two competing forces
WorkplaceAnywhere
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The drill-down is a complexer balance
Enable flexible working
Maximize productivity and satisfaction
Keep data safe
Allow information everywhere access
Support diverse workforce needs
Enable innovation
Benefit from legacy applications
Stay in control
Embrace IT consumerization & BYOD
Demonstrate real value of IT
Always futureproof and up to date
Deliver standardization
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Status of the balance acc. to a global study (PAC)
There are significant gaps between what people expect from their infrastructure and what they are currently getting.
Desire and Reality gaps
Strategic Managers can hardly see those gaps….
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FYI: The results for Belgium
Is this maybe a cultural phenomenon?
…or are you lagging behind a bit from a technical perspective in Belgium?
Belgium: 49 interviews
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So, how are you doing now…?
Isn’t it high time for a free blood-test ?
Are you still sure about your perceptions yourself ? ?Visit our booth!
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Put your company to a blood test
Human Centric Innovation
for the Digital Workplace
Step 2
Global Panel-Survey Digital Workplace Survey Microsite and Benchmarking Tool
Survey-Fielding
Step 1
Final Report
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Fujitsu Workplace Anywhere – Making it real … Combining World Class Systems Integration & Managed Services with Class Leading Technology
Classic Virtual Mobile Collaborative Service Desk
Workplace Anywhere
Brand names & logos belong to the respective organizations
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Selected Innovations
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Linking technology to business objectivesOutcome driven transformation
Business
Technology
Confirm& align strategy
Design& plan
Build& deliver
Operate& improve
LEADERSHIPCOMMITTED
SOLUTIONSPONSORED
CHANGE ADOPTED
BENEFITSREALISED
Driving business value
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Sharp Electronics Europe
Challenges Solution Benefits
Not a single standardized process within the Service Desk
No uniform level of support provided Complicated software portfolio
of 7,000 client applications
Consistent End User Services, Managed Mobile and Service Desk for all of Sharp's locations in Europe
Central and standardized client management from a single source
A multilingual service desk as a single point of contact
High degree of standardization Uniform SLAs Service mgmt. based on ITIL Reduced SW portfolio complexity Rapid rollout of the new software Employee productivity increased Burden reduced for IT department Flexible pricing model Reduced operating costs
With Fujitsu End User Services, we were able to reduce our softwareportfolio from 7,000 to 200 applications. And users are really pleasedwith the straightforward, standardized processes within the Service Desk.
Michael Schramm, IT Systems & Security Manager, SHARP Electronics (Europe) GmbH
Brand names & logos belong to the respective organizations
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Smithfield Foods
Challenges Solution Benefits
Smithfield Foods wanted to consolidate and streamline their structure in order to leverage the strength of a unified team and enjoy operational efficiencies. With IT functionality on every path andgate of the business, it wasidentified as a key enabler
Fujitsu currently supports the majority of the infrastructure, IT network, helpdesk, desktop and application management and hosting services in the United States and Europe.It proved a key partner in supporting this business objective
Enterprise portal, dashboards and social media tools drive collaboration and knowledge sharing
Cloud and mobile technologiesboost brand awareness
Consumer-focused IT systems,mobile technology and business intelligence initiatives support supply chain management, trade promotion, finance, human resources,& marketing activities
As a hands-on CIO, I delegate and expect results. I view the Fujitsu teamas an extension of Smithfield Foods, so my expectations of them are justas high. And they make sure to deliver.
Mansour Zadeh, Global CIO, Smithfield Foods
Brand names & logos belong to the respective organizations
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Schiphol Group
Challenges Solution Benefits
Schiphol Group wanted to implement a "New Way of Working". After analyzing both its conditions of employment and its IT environment it identified the need for a completely new IT environment that would enable more flexible working
Consulting: Fujitsu's experiences with other customers were considered, technical restrictions discussed and decisions taken
Migration: old environment phased out, new virtualized environmentset up
Management of the entire back office and front desk 24 × 7,as well as the virtualizationof workstations
Cost savings for office spacethanks to flexible workplaces
Flexibility – working on the move Increased employee satisfaction More positive employer image More attractive for employees Communication between
colleagues improved More efficient & greener working
We looked for a supplier who could think along the same lines, advise us and then offer us the right solution. He had to be a good fit with our ideas and brand values. The tendering process once again revealed Fujitsu to be the right partner.
Kees Jans, CIO, Schiphol Group
Brand names & logos belong to the respective organizations
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Centre de Telecomunicacions i Tecnologíesde la Informació (CTTI)
Challenges Solution Benefits
Rationalize, optimize and automatethe management and maintenance operations for the Catalan Govern-ment's workplaces, as a platformto facilitate its transformation
Outsourcing contract for eight yearsfor 55,000 workplaces and printers: EUS: on site support, remote
support, single control center Virtualization, imaging, services
for servers, antivirus, etc. Print & Scanner "as a service" Service Desk: managing 700,000
incidents/year, self-service and information portal
ITC costs reduction of 25% Standardization and virtualization
of workplaces, reduced #apps and #OS, automation of security patches, comprehensive workplace management system
70% of incidents resolved on first call, new self-service and information portal, a single service point, remote support and maintenance
Fujitsu is more than just a supplier; it has become one of our technology partners. From the outset it has sought to achieve the excellenceof a global service.
Xavier Milà, Head of Procurement, Centre de Telecomunicacions i Tecnologíes de la Informació
Brand names & logos belong to the respective organizations
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Alma Media
Challenges Solution Benefits
Alma Media needed a trusted partner that could take responsibility for the operation of basic IT services, allowing it to reduce costs while introducing new products
It has now outsourced itsservice desk, along with datacenter services, workplace and mobile device support and other core functions to Fujitsu as part of a relationship that now spans tenyears
24 × 7 DC operation with inbuilt resilience ensure that newspapersare delivered without fail
Costs are lowered without compromising user satisfaction
Employees can chose any deviceand be guaranteed support from Fujitsu, improving productivity
Migrating to MS Office 365 cut costs by 50% while doubling user capacityto 50GB
Fujitsu has helped us with the development of our IT environment in a rapidly changing industry. Through the modern and reliable IT services, we are on the right track to achieve cost savings and an improved end user experience.
Juha Punnonen, CIO, Alma Media
Brand names & logos belong to the respective organizations
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British American Tobacco
Challenges Solution Benefits
As part of a wider strategic transformation to become a truly global enterprise, British American Tobacco wanted to transition over100 local support operations intoone global service desk, providing consistency and visibility
Working with Fujitsu, BAT developed a detailed methodology that enabled it to migrate 96 countries in nine months to a new service deskbased on Fujitsu TRIOLE
The four Global Delivery Centers support 35,000 users in 14 languages and handle on average 60,000 tickets per month
BAT now has total visibility of its global IT estate with a single provider. It can track all incidents and understand call volumes and trends, enabling it to proactively reduce the number of incidents
Users now enjoy 24/7 coverage regardless of location and have the ability to use a self-service portal to resolve incidents themselves
Only a handful of suppliers could guarantee service delivery in 14 languages across multiple time zones. Fujitsu stood out because of the caliber of its staff and its proactive approach to service management called Sense and Respond.
Simon Swinnerton, Project Delivery Manager, British American Tobacco
Brand names & logos belong to the respective organizations
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Gartner recognizes Fujitsu as leader for End User Outsourcing Services in Europe
Magic Quadrant Disclaimer Gartner Magic Quadrant for End-User Outsourcing Services, Europe by Gianluca Tramacere, Claudio Da Rold, Federica Troni, Eric Goodness, August 3, 2015This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Fujitsu.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Within the 2015 Gartner Magic Quadrant for End-User Outsourcing Services Europe, Fujitsu are again positioned in the leader‘s quadrant. Best of all, we are positioned the highest for ‘ability to execute’ for the second year running, and have improved our positioning in ‘completeness of vision’.
According to Gartner “Leaders perform skillfully. They have a clear vision of the market’s direction and develop competencies to maintain their leadership. They shape the market, rather than follow it.”
Figure: Gartner Magic Quadrant for End User Outsourcing Services, Europe, 2015
Source: Gartner (August 2015)
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De-risk your journeyWe help accelerate and de-risk your journey
No need for big bang change
Start small, prove the business case, scale up
We are agnostic and integrators of your journey
We provide streamlined solutions which are repeatable & proven
Our cloud-based delivery approach includes vetting before global availability
We invest in R&D and in our human capital, to provide best in class subject matter experts
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Some predictions
4 to 6 devices per employee in 2020 (Gartner)
VR will be a 110 b$ market in 2026 (Goldman Sachs)
Business execs will control 45% of IT budget in 2018 (IDC)
22 bn IoT devices installed by 2018 (IDC)
2m employees will have to wear health and fitness tracking devices as a condition of employment in 2018 (Gartner)
2/3 of enterprises will experience an IoT related security breach by 2018 (IDC)
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How about you…?
46% of companies have a digital workplace initiative underway.
Make it happen now..
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Global Marketing
Q&A
Michael MarcksTelefonnummer +49 (89) 62060-4490E-Mail: [email protected]
For further references pls. check-out www.eusfujitsu.com
To conduct your “blood test” go to http://digital-workplace-survey.global.fujitsu.com and register your company ?
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