“ROLE OF E-GOVERNANCE IN BHARAT NIRMAN”
Team Members
1. Gaurav Patel (65)
2. Shravan Bhumkar (100)
3. Kishore Gulhane (74)
4. Mangesh Gade (23)
5. Kunal Banthia (75)
6. Tushar Patil (66)
7. Rakesh DhalBisoi (90)
BEG – Prof. Vaibhav S. Bakhare
ITM, Kharghar, Batch - XIII
Presentation Structure
Introduction to e-governance
e-Governance – Indian context
Examples / Applications
Critical Success Factors
Impact of e-Governance
Summary
E-Governance
E-Government is about a process of reform in the way Governmentswork, share information and deliver services to external and internalclients for the benefit of both government and the citizens andbusinesses that they serve.
E-Government harnesses information technologies such as Wide AreaNetworks (WAN), Internet , World Wide Web, and mobile computingby government agencies to reach out to citizens, business, and otherarms of the government to:
– Improve delivery of services to citizens
– Improve interface with business and industry
– Empower citizens through access to knowledge and information
– Make the working of the government more efficient and effective
The resulting benefits could be more transparency, greaterconvenience, less corruption, revenue growth, and cost reduction.
Scope & Coverage
Govt ofIndia
Agriculture sector
Mfg Sector
Service
Sector
47 ministriesFinancial
Inclusion
Education
Healthcare
InfrastructureSocial Welfare
Science & Technology
National Security
Public Sector Units
Rural Prosperity
Need of eGovernance for
1.1 billion people in India
E Governance Grid
Central / State Government
28 states, 7 Union Territories
626 districts, 600,000 villages
270,000 panchayats in India
NeGP Details
Content
Health
Education
Connectivity
State Wide Area Network to provide 2 Mbps connectivity upto block level
State Data Center
100,000 CSCs
Citizen Interface
Employment Services
Vehicle Registration
Driver’s License
Passport / Visa
Capital
Rs. 23,000 crores(US$ 5.11 billion) (Estimated)
Cyber Law
Digital Signature
Online Returns
Capacity
20 GoI departments
35 states / UTs
360 departments in states
Major Capacity building program in pipeline
The Common Support Infrastructure
Common Service Centres (CSCs)
– These centres are intended to serve as front-end delivery pointsfor government, private and social sector services in an integratedmanner to rural citizens of India. This scheme aims at establishingabout 100,000 Common Services Centres across the country, oneeach for every six census villages.
– The objective is to develop a platform that can enablegovernment, private and social sector organizations to align theirsocial and commercial goals for the benefit of the rural populationin the remotest corners of the country through a combination ofIT-based as well as non-IT-based services.
– The placement of a CSC in a cluster of villages is supposed tofollow a ‘honey comb’ structure so that the services provided by itare easily accessible to the rural population residing in the cluster.
Model Common Services Centre
The Common Support Infrastructure
State Wide Area Network (SWAN) - for connectivity
The establishing Wide Area Networks in all States and UTs across thecountry, from the Headquarter of each State/UT to the Blocks.
It would serve in providing G2G and G2C services, especially for thevarious Mission Mode Projects.
Presently, SWAN has been rolled-out in Delhi, Chandigarh, Haryana,Himachal Pradesh and Tamil Nadu.
State Data Centre (SDC) - for secure hosting of data andapplications
These would consolidate services, applications and infrastructure toprovide efficient electronic delivery of G2G, G2C and G2B servicesthrough common delivery platform seamlessly supported by the StateWide Area Network (SWAN) connecting up to the villages through theCommon Service Centres (CSCs).
Its key functions would be to act as the Central Repository of the State,provide secure data storage, disaster recovery and remote managementfunctions etc.
Core Infrastructure & Budget
National / State
Data Center
National / State Wide
Area Network
CommonServiceCenter
National / State Data Center
Covers 28 states and 7 union Territories
Scheme approved in January 2008 at an estimated cost of Rs. 1623.20 Crores
National / State Wide Area Network
Covers 28 states and 7 union Territories
Total outlay of Rs. 3334 Crores
Common Service Center
100,000 CSCs in 600,000 villages
Estimated cost Rs. 5742 Crores
Total Estimated Cost Rs.10699.2 Crores
27 Mission Mode Projects
Central MMP(09)
Integrated MMP(07)
State MMP(11)
Banking
Central Excise & Customs
Income Tax (IT)
Insurance
MCA21
National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID)
Passport, Immigration & Visa
Pension
e-OFFICE
Agriculture
Commercial Taxes
e-District
Employment Exchange
Land Records
Municipalities
Panchayats
Police
Property Registration
Road Transport
Treasuries
CSC
e-BIZ
e-COURTS
e-Procurement
Electronic Data Interchange (EDI) For Trade (e-Trade)
National e-Governance Service Delivery Gateway
India Portal ( www.india.gov.in )
Examples / Applications
Need for Power Sector ReformPower sector reform is the biggest problem the Indian economy faces. It can be seen from following factors:
The public system has a plant load factor (PLF) of about 77 per cent.
Transmission and distribution losses are around 30 per cent
Average power shortage is around 8-9 per cent and peaking shortageshit 12-15 per cent
Financial losses for the sector amount to nearly 4 per cent of GDP -those are mostly incurred and absorbed by states and add to theconsolidated fiscal deficit
Manufacturing sector losses crores of rupees due to power outages
Roughly 20% rural households are off-grid
Per capita consumption of power is around 700 units per annum. It isvery low compared to developing economies like China (1379 units in2003) or and nowhere near to developed economies like US (13,066units in 2003)
Power Sector
Power Sector – Statistics for 2009 and forecasted growth for 2017
The end consumers are looking forward to electric utilities providingreliable and quality services that can be accessed conveniently. Theincreased competition in power sector will lead to improved service,increased per capita consumption and reduction in tariffs
Key Parameters 2009 2017E Installed Capacity (MW) 147000 335000 Per Capita Power Consumption (KWh) 612 Over 1000 Electricity Generation (Billion Units) 724 1524 Rural Electrification (%) 47% 100% Number of Villages Electrified 83% 100%
Key Statistics
India is the sixth largest producer and consumer of electricity in the world The number of consumers connected to the Indian power grid exceeds 75
million. India is third largest in the world in terms of the total length of transmission
and distribution lines [6.6 million circuit km (cKm)] It is estimated that India will need 315 -335 GW by 2017 and 800 GW of power
by 2030 83% of the villages are electrified but 57% of rural households do not have
access to electricity To overcome India’s Power deficit, India's energy sector will require an
investment of around US$ 120 bn - US$ 150 bn over the next five years andUS$ 600 bn over the next ten years
India’s energy requirement by 2030 is projected to be nearly six times of whatit currently is
A lack of focus on the Distribution side over the years has resulted in energylosses as high as 35% in several states whereas the world average is about10%
Demand Supply gap has worsened and the Peak Deficit of power has reached13 %
Key Statistics
Installed Capacity in India
1947 1362 MW
2003 97000 MW
2009 150000 MW
e-Governance Model
Power Distribution Sector
An overall approach for deploying a comprehensive e-Governancesolution should take into consideration the following three keyinitiatives
1. Business Process Re-engineering (BPR)
2. IT Strategy and Deployment Plan
3. Change Management
e-Governance Model
Systems and Infrastructure
e-Governance Model
Towards Customer Centric Utility
Way forward
The importance of e-Governance in the Power Sector necessitates acall to action for the Government, the Regulators and the PrivateSector.
• Government – The Government needs to focus on providing aconducive environment for continuous growth of the Power Sector.
• Regulators – The independent regulators need to focus on framingpolicies that encourage growth and address the needs of the PowerSector.
• Private Sector – Private players need to partner effectively with theGovernment for providing solutions for e-Governance and executingprojects timely
e-Seva for Andhra Pradesh
eSeva is a government organisation built on the public-private partnership model.Citizens are provided with a clean, transparent, efficient and effectiveadministrative system through state of the art electronic technology.
All administration departments come under one roof, offering a wide range ofcitizen-friendly services. It is a one-stop shop for over twenty five G2C and B2Cservices
Salient features:
46 eSeva centers (with 400 service counters) spread over twin cities and
Ranga Reddy District
Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to
3.00pm on holidays (Second Saturdays & Sundays)
No jurisdiction limits - any citizen in the twin cities can avail of the
services at any of the 46 eSeva service centres
Online services: eForms, eFiling, ePayments
Examples of Efficiency Gains
Region Type of Government Application
Number of days to
process before application
Number of days to process after
application
CARD, AP, India Valuation of Property Few days 5 minutes
CARD, AP, India, Land Registration 7-15 days 2-3 hours
Bhoomi, India, Karnataka
Obtaining Land Title Certificate
3-30 days 5-30 minutes
Interstate Check Posts, Gujarat
Collect Fines for over loading
30 minutes 2 minutes
Mandal Comp-uters, AP India
Issue of Caste Certificates
20-30 days 15 minutes
On-line Tax, India Issue of Tax Assessments
12-18 months 3-5 months
Critical Success Factors
Strong Political and Administrative Leadership , detailed Project Management
Clearly identified goals and benefits
Significant Process Reengineering Required
Start Small, scale up through stages, manage expectations
Adopt established standards and protocols – minimize customization
In-source Analysis ; Outsource design, software development, data preparation, training, etc.
Training Expenses should not be minimized
Organization for Implementing e-governance
A champion at the political level
Ministerial level co-ordination committees
A central support group
Departmental Champions and co-ordination committee
Institution for Training
Private sector partners
Issues that Need Resolution
No country is completely ready? Balance betweenstrategizing, coordination and action
Approach: centrally driven versus departmental initiative?
Role, mandate, size of a central support agency. Whereshould it be created?
Creating departmental ownership: Budget allocations,training, demand, performance push
Who can help?(partnership with private sector: multinational/local/one or many partners, partneringarrangement)
How can progress be measured?
Corruption in Service Delivery
Complex rules-need for intermediaries
Discretion to delay or deny without assigning reasons
Decisions and actions are not traceable. Citizens have poor access to information
Lack of supervision in remote areas-problems of decentralization
Large power distance between civil servants and citizens-afraid to assert and complain
Poor mechanisms of complaint handling. Documentation is weak for any investigation
Impact of e-Governance
Faster processing, shorter wait, shorter queues
Less number of trips to government offices: saves transport cost and avoids wage loss
More accurate and legible documents, easy recovery from errors, better reception areas
Lesser corruption more transparency
Improved access to offices (nearer home, 24X7) and functionaries (no intermediaries)
User fee may be levied- issue of acceptance
Improved complaint handling
Summary : e-governance is not irreversible magic
e-Governance can advance the agenda on Governance reform,transparency, anti- corruption, empowerment. It is NOT a panacea
Potential is recognized but Implementation is difficult. Gains are realbut risks need to be understood. Challenge is to promote wide spreaduse in areas where benefits outweigh risks.
Situate in a broader framework of anticorruption. Identify all pressurepoints and reengineer to remove discretion, simplify procedures andput out as much information in public domain.
Create competition in delivery channels
Strengthen physical supervision and actionable MIS
Reference
National e-Governance Plan
www.mit.gov.in
www.assocham.org
www.egovstandards.gov.in
www.wikipedia.org
www.planningcommission.gov.in
“Make all Government services accessible to the common man in his locality, through
common service delivery outlets and ensure efficiency, transparency & reliability of
such services at affordable costs to realise the basic needs of the common man”
Thank you.