R A M Y A M I N T E L L I G E N C E L A B
A na l y t i c s D r i v e n A c t i o na b i l i t y P l a t f o r m
e x p e r i e n c e d e l i g h t
enliven CEM®
R A M Y A M I N T E L L I G E N C E L A B
H o w d o w e n o r m a l l y s e e N e t w o r k & S e r v i c e
Calls – 12000Drop Call rate – 1.5%Data drop – 1.8 %
Calls – 15000Drop Call rate – 1.5%Data drop – 1.8 %
Calls – 4000Drop Call rate – 2.8 %Data drop – 3.4%
Calls – 7000Drop Call rate – 2.2%Data drop – 2.7 %
Calls – 23000Drop Call rate – 1.5%Data drop – 1.8 %
Calls – 19000Drop Call rate – 1%Data drop – 1.2 %
R A M Y A M I N T E L L I G E N C E L A B
H o w e n l i v e n C E M ® d e t a i l s
Calls – 19000Drop Call rate – 1%Data drop – 1.2 %
How many individual subscribers made the calls
Who are they ? Corporate customer / individual customer/ high value / low value /prepaid /postpaid /Male / Female
Is anyone experiencing failure
Have they been experiencing failures for long
15
13 1
How many are high value customers
Which are services that are failing
Data & voice
voice Video call
Ipad
Samsung galaxy S3
Which are devices that are being used
Iphone
What was their usage pattern, which are the NE they are most connected to, are these NE profitable
How do they interact with me and at what point, when do they churn, how do they use
R A M Y A M I N T E L L I G E N C E L A B
W h a t c a n w e d o a b o u t i t
Calls – 19000Drop Call rate – 1%Data drop – 1.2 %
How many individual subscribers made the calls
Who are they ? Corporate customer / individual customer/ high value / low value /prepaid /postpaid /Male / Female
Is anyone experiencing failure
Have they been experiencing failures for long
15
13 1
How many are high value customers
Which are services that are failing
Data & voice
voice Video call
Ipad
Samsung galaxy S3
Which are devices that are being used
Iphone
Device NBAs
Network Investment & Optimization
Customer Centric View &
Proactive Action
Product Planning &
Effective Campaigning
Life Cycle Management
Service Mix and Guidance
What was their usage pattern, which are the NE they are most connected to, are these NE profitable
How do they interact with me and at what point, when do they churn, how do they use
360 driven proactive support
R A M Y A M I N T E L L I G E N C E L A B
e n l i v e n C E M ®
• I n n o va t i v e a n d n e x t g e n e r a t i o n C u s t ome r E n gagemen t p l a t f o rm
• D r i v e n b y P r o f i l i n g – Ana l y t i c s – Ac t i o n ab i l i t y
• P owe r e d b y B i g Da t a P r o c e s s i n g E n g i n e
R a m y a m I n t e l l i g e n c e L a b i s a B a n g a l o r e b a s e d e n t e r p r i s e s o f t w a r e p r o d u c t
c o m p a n y f o c u s e d o n A n a l y t i c s d r i v e n A c t i o n a b i l i t y s o l u t i o n s b a s e d o n i t s i n n o v a t i v e
e n l i v e n C E M p l a t f o r m
R A M Y A M I N T E L L I G E N C E L A B
e n l i v e n C E M – T E L E C O M F R A M E W O R K
Point Solutions
Network Experience Monitoring
Device Intelligence
360 Degree driven Service Support
Campaign & Loyalty
Management
OSS/BSS in a Box
Product Management & Fitment
Big Data Visualization &
Analytics
R A M Y A M I N T E L L I G E N C E L A B
A n a l y t i c a l Wo r k f l o w
OSS
BILLING
VAS
CRM
Mobile
NETWORK
DATA SOURCES PROCESSING CHAINS
Usage Profiling
Payment / Recharge
Customer Association
Device Intelligence
Response Analytics
Interaction Behavior
Channel Intelligence
Service Issues
Product Fitment Scoring
Shocks & Difficulties
Network Analytics
Classify Transaction
Interaction
CUSTOMER DATA HUB
3 DimensionalProfile Cube
Individualcustomer
ACTION ENGINES
CHANNEL DECISION ENGINE
CROSS SELL / UPSELL
PROMPTER
CHURN MANAGEMENT
MOBILE MONEY STICKINESS
REAL TIME ANALYTICS
Store
Chat
Call Center
Mobile
CRM
CHANNELS
R A M Y A M I N T E L L I G E N C E L A B
S P E C I F I C U S E C A S E S
Network Monitoring & Customer Experience
Visualization
360 driven Issue Resolute
Campaign Management
Device Intelligence
Bill Shock Analysis and Notification Control
Product Fitment & Service Map Guidance
Product Management
Value Scoring, CLM & Loyalty Management
R A M Y A M I N T E L L I G E N C E L A B
S A M P L E T E L E CO M C U S T O M E R E X P E R I E N C E J O U R N E Y
R A M Y A M I N T E L L I G E N C E L A B
© R A M YA M I N T E L L I G E N C E L A B
For further discussions, please contact: Kiran Lakkapragada
COO, +91 9945007899
www.ramyamlab.com
T h i s p r e s e n t a t i o n c o n t a i n s p r o p r i e t a r y a n d c o n f i d e n t i a l i n f o r m a t i o n o f R a m y a m
T h e e n l i v e n C E M p r o d u c t c o n t e n t i n t h i s p r e s e n t a t i o n i s i n t e n d e d f o r u s e a s a
g u i d e l i n e a n d s t r i c t l y f o r i n f o r m a t i o n p u r p o s e o n l y
T h e i n f o r m a t i o n r e l a t e d t o e n l i v e n C E M p r o d u c t i s s u b j e c t e d t o c h a n g e a t a n y
t i m e w i t h o u t n o t i c e
A n y o f t h e e n l i v e n C E M p r o d u c t m i l e s t o n e s , f e a t u r e s , r e l e a s e p e r i o d s o r v e r s i o n s
r e f e r r e d h e r e - i n c o u l d c h a n g e f r o m t i m e t o t i m e
A n y 3 r d p a r t y t r a d e m a r k s , c o n t e n t o r r e f e r e n c e s t o p r o d u c t s , b e l o n g t o t h e
r e s p e c t i v e o r g a n i z a t i o n s a n d t h e y m i g h t h a v e b e e n u s e d f o r r e f e r e n c e o n l y