Retail Scorecards Study 2014 - Summary Charts

Supply Chain Insights LLC Copyright © 2014, p. 1

Retail Scorecards Study

Summary ChartsJanuary – June 2014


Agenda

Study Overview

Retail Scorecard Overview

Primary Scorecard Relationship

Suppliers/Manufacturers

Retailers


Study Overview


Definition Given to Respondents


Even Representation of Retailers and Suppliers


All Use Retail Scorecards – Suppliers Have Used Them Longer


One-Third in Supply Chain Role


Agenda

Study Overview




Retailers


Supply Chain Scorecards Are Most Common TypeWorked With


Suppliers More Likely than Retailersto Work with CSR Scorecards


Supply Chain Scorecards AreMost Common Type Used by Retailers


Review Scorecards Face-to-Face with an Average of 25% of Suppliers / Retailers


Suppliers and Retailers Equally Likely to Review Performance Face-To-Face


Most Common Criteria for Meeting Face-To-Face Are Volume and Impact on Business


Agenda

Study Overview




Retailers


Most Respondents’ Primary Relationship Is with a Discrete Product


For Both Suppliers and Retailers, Most Respondents’ Primary Relationship Is with a Discrete Product


High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases

& High Product Quality


Top in Importance, Performance & Impact:On-Time and Accurate Shipments


High in Importance and Performance:On-Time, Accurate Shipments, Properly Labeled Cases

& High Product Quality


Greatest Gap in Importance and Performance:Lowest Total Cost and On-Time


Suppliers See Most Elements as More Important Than do Retailers – Except Assortment Excitement


Suppliers Care More About Billing and Compliance;Retailers Care More about Assortment Excitement


Suppliers Rate Most Elements as Higher PerformingThan do Retailers – Except Assortment and ASNs


Scorecards Have Had the Greatest Impact on On-Time Performance and Accurate Shipments


For Both Suppliers and Retailers, Most Impactful Elements Are On-Time Performance and Accurate Shipments


Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week


Most Common Definitions for “On-Time Order:”Received on Same Day or Within Week


Most Common Definitions for “Accurate Shipment:”Fill Rate or On-Time


Retailers More Likely Than Suppliers to Consider “Accurate Shipment” to be “Accurate and Scan-able Labeling”


In the Primary Relationship, Scorecards Are Updated 37 Times per Year on Average


On Average, the Primary Relationship Scorecard Is Redefined 1.6 Times per Year


Agenda

Study Overview




Retailers


Most Believe Doing a Good Job of Using Scorecards to Improve Performance


Most Suppliers Share Scorecards Internally, with Five Groups on Average


Most Suppliers Get Data from Retailers andFour Types on Average


Over Half Receive Data for Retail Sales/Order Forecasts, Forecasts and/or Store point of sale


Most Types of Data Are Typically Shared via Portal


High in Alignment Importance and Performance:Sales & Marketing and Operations & Compliance


Greatest Gaps in Supplier Alignment:Sales & IT, Sales & Operations and Operations & IT


Agenda

Study Overview




Retailers


Monetary Penalties Are Most Common for Retailers


Over Half of Retailers Are Using e-Commerce


For Nearly Half of Retailers, House Brands Are 26% of Volume


Over Half of Retailers Have Perpetual Inventory Signals for Warehouses


One-Third of Retailers Book Chargeback Deductions into Cost of Goods;

One-Third Budget for Chargebacks


High in Retailer Alignment Importance and Performance:Supply Chain & Operations and Merchants & Inventory


Greatest Gaps in Retailer Alignment:Merchants & Operations, Inventory & Advertising and

Merchants & Finance