RESPONSIVE LOCAL SERVICES
Phase 2
Bill Blackett – West Area Response Manager
JULY 2012
Responsive Local Services
• Increase resident influence on priority setting and decision making in their local area
• Increase resident satisfaction with the level of customer service
• Increase in the number of residents who feel informed about what is happening in their area
• Increase in service requests dealt with right first time
• Reduction in the number of posts needed to do the job
• Close working with Local Councillors and other partners /agencies
Responsive Local Services 1 – Service Scope
• Street Scene Services – April 11 to March 12
Graffiti
Dog Fouling
Grass Cutting
Litter
Dumping of Waste
Enforcement
Winter Maintenance
Street Cleansing
Responsive Local Services 2 – Service Scope
• Street Scene Services – from April 12
Parks Operational Maintenance
Sports Pitch maintenance
Cemeteries and Crematorium
Arboriculture
Play Areas
Area Response Team
• Area Response Manager
• Area Response Officer
• Ward Team Leaders
• Environmental Enforcement Officer
• Parks Rangers
Being Responsive
• Residents see action in their local area
• Regular attendance at:
– Area Committees; – Place Boards– Residents Meetings– Customer Focus Groups
• ‘Walk and Talk Events’ – Joint walks with Councillors, Partners and Residents
LOVE WHERE YOU LIVE
• 13 Groups and 15 Events across West area in September 2011.
• Regular Love Where you Live activity including:
• Litter Picks – Silksworth Lakeside and Youth Almighty• Bulb Planting – Launch Pad• Signage – Launch Pad• Joint work with Gentoo
• Keen to support other LWYL activity
CONTACT DETAILS
Ian Richardson – Assistant Head of Streetscene (RLS)[email protected]
Dave Ellison – Area Response Manager (Coalfield)[email protected]
Andy Old – Area Response Manager (North)[email protected]
Brian Hodgkinson – Area Response Manager (Washington)[email protected]
Bill Blackett – Area Response Manager (West)[email protected]
Nicky Rowland – Area Response Manager (East)[email protected]
Helen Peverley - Area Response Manager (City Centre)[email protected]
Thank you
