RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System – Volume II
REQUEST FOR PROPOSAL
FOR
SELECTION OF TOTAL SERVICE AND SOLUTION PROVIDER (TSSP)
FOR
INTEGRATED EXCISE MANAGEMENT SYSTEM
VOLUME II
Ref No: BSBCL (IEMS)-2015/01
BIHAR STATE BEVERAGES CORPORATION LIMITED
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 2 | P a g e
Table of Contents
1 Request for Proposal Datasheet ......................................................................................... 4
2 Scope of the Project ........................................................................................................... 5
3 Detailed Implementation and Roll-out Plan ...................................................................... 66
4 Specification of Components ............................................................................................ 67
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 3 | P a g e
GLOSSARY OF TERMS
The definitions of various terms that have been used in this RFP are as follows:
“Request for Proposal (RFP)” means all three Volumes and its annexures and any other
documents provided along with this RFP or issued during the course of the selection of bidder,
seeking a set of solution(s), services(s), materials and/or any combination of them.
“Contract / Agreement / Contract Agreement / Master Service Agreement” means the
Agreement to be signed between the successful bidder and <<SDA>>, including all attachments,
appendices, all documents incorporated by reference thereto together with any subsequent
modifications, the RFP, the bid offer, the acceptance and all related correspondences,
clarifications, presentations.
“Bidder” means any firm offering the solution(s), service(s) and /or materials as required in the
RFP. The word Bidder when used in the pre-award period shall be synonymous with parties
bidding against this RFP, and when used after award of the Contract shall mean the successful
party with whom the agreement is signed for rendering of services for implementation of this
project.
“Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submitted for this
project against this RFP.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 4 | P a g e
1 Request for Proposal Datasheet
S. No Information Details
1. RFP reference No and Date BSBCL(IEMS)-2015/01
2. Non Refundable Tender Cost Rs. 10,000/-
3. Earnest Money Deposit (EMD/ Bid Security) Rs. 20 Lakhs
4. Last date and time for submission of queries for
clarifications
04 January 2016, 5:00 pm
5. Date, time and venue of pre-bid conference 6 January 2016, 3:00 pm at
Conference Room,
Department of Registration,
Excise and prohibition
Vikash Bhawan, New
Secretariat
Patna – 800 015
6. Release of response to pre bid queries 18 January 2016
7. Last date, time (deadline) and venue for receipt of
proposals in response to RFP notice
01 February 2016, 3:00 pm
8. Date, time and venue of opening of Technical
Proposals received in response to the RFP notice
01 February 2016, 3:30 pm
9. Place, time and date of Technical Presentations by the
bidders
To be intimated
10. Place, time and date of opening of Financial Proposals
received in response to the RFP notice
To be intimated
11. Contact person for queries Sh Om Prakash Mandal
Assistant Commissioner of
Excise
email: [email protected]
12. Addressee and address at which proposal in response
to RFP notice is to be submitted
Managing Director
Bihar State Beverages
Corporation Limited,
Vidyut Bhawan, Patna
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 5 | P a g e
2 Scope of the Project
2.1 Current State Assessment
A detailed assessment of the current state of Department of Excise and Prohibition is very much
crucial for the project, which shall be the basis for various sub sequent sections of this RFP.
The current section provides the analysis of the assessment.
2.2 Assessment objectives
Objective of this stage is to assess the current state of excise system of Bihar from various
facets in order to prepare a future roadmap for implementation of Integrated Excise
Management System.
2.3 Integrated Excise Management System Technical Solution
Key performance considerations for the Integrated Excise Management System solution
architecture are given in the table below. Integrated Excise Management System Architecture
has been envisaged based on these performance consideration.
Table 2: Integrated Excise Management System Solution Architecture –
Key Performance Considerations
S.
No.
Requirement Design Strategy
1 Performance: System should be
performing to support all the
functions as per the turnaround time
requirement of the business.
The solution shall be designed in a manner that the
following can be achieved :
Modular design to distribute the appropriate
system functions on web and app server
Increase in-memory Operations(use static
operations)
Reduce number of I/O operations and N/w calls
using selective caching
Dedicated schemas for each function making
them independent and avoiding delays due to
other function accessing the same schema.
Using batch processing for resource intensive
tasks which need not be done on real time
bases.
2 Portability: The system should be
portable to all major platforms with
minimal changes (or No changes)
and appropriate testing.
Platform agnostic system to be developed with
following considerations
Use a platform to make the Application Source
Code Portable
Solution should support Database Access
Layer Portability.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 6 | P a g e
S.
No.
Requirement Design Strategy
3 Scalability : The system should be
scalable in a manner that as
appropriate the capacity and
compute infrastructure could be
added seamlessly
The design of the system to consider future proofing
the systems for volume handling requirements
System architecture to be based on the
Information Exchange principles
The application functions to be divided logically
and developed as Modular solution
The system should be able to scale horizontally
& vertically.
4 Reliability: The system should have
appropriate measures to ensure
processing reliability for the data
received or accessed through the
application.
It may be necessary to mainly ensure the following
Prevent processing of duplicate incoming files
/ data
Unauthorized alteration to the Data uploaded
in the Integrated Excise Management System
should be prevented
5 Availability : The design of the
system should have considerations
impacting the availability factor
The solution should meet the
availability requirements
Load Balanced across two or more Web
Server avoiding single point of failure
Deployment of multiple application instances
should be possible
Distributed or load balanced implementation
of application to ensure that availability of
services is not compromised at any failure
instance
6 Security: The system should be
appropriately secured considering
the defence – in – depth principles.
Not relying only on the Network
Security, the application should
have its own access control security
mechanism.
The application system should have the following
Role based access for all the stake
holders envisaged to access and use the
system
Specific components to enable data security
Appropriate authentication mechanism
adhering to industry good practice of Password
Policies etc.
Ability to adopt other authentication
mechanism such as Electronic Signature
Certificates
Authorization validity to be ensured for the
users providing the Data to the system. Data
should be accepted only from the entity
authorized
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 7 | P a g e
S.
No.
Requirement Design Strategy
Data should be visible only to the authorised
entity
Audit trails and Audit logging mechanism to be
built in the system to ensure that user action can
be established and investigation if any can be
aided. (e.g. Logging of IP Address etc.)
Data alterations etc. through unauthorized
channel should be prevented
Industry good practice for coding of application
so as to ensure sustenance to the Application
Vulnerability Assessment exercise using
professional tools and experts
7 Cost: The system is required to be
optimized in terms of design and
development to keep a check on the
resource utilization etc. there by
helping the overall cost reduction for
the solution
Use of existing resources such as Data Centre at
Transport Department meant for Department of
Registration, Excise and Prohibition
Department,, Bihar State Data Centre and Bihar
SWAN
Use of open source frameworks with commercial
support availability
Solution should enable optimized processing in
accordance with the chosen platform of
deployment
Use of commercial license products where
certain confidence in terms of reliability and
scalability may be required. It is recommended to
consider those products which confirm to Open
System Standards. Further, appropriate
measures to be put in place to reduce the
dependency on the product specific features.
Solution should enable platform independence to
enable possible open system deployment if
required to reduce the overall cost of unit order
processing
8 Open Standards IEMS solution shall be based on open
standards and technologies. The solutions
should follow Services Oriented Architecture.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 8 | P a g e
2.4 Mobile Interface
Integrated Excise Management System mobile interface shall be based on the mobile governance
(m-Governance) strategy of Government of India. Under this strategy, Mobile service delivery
gateway has been established to provide basis infrastructure support to any State/ Centre
Government departments.
MSDG (Mobile e-governance Services Delivery Gateway) provides an integrated platform for delivery
of government services to citizen over mobile devices using SMS, USSD, IVRS, CBS, LBS, or mobile
applications installed on the mobile phones.
SMS Gateway of MSDG
The SMS Gateway provides common service of SMS to eGov exchange and is used to deliver SMS
based services to all citizens. SMS Gateway supports both push and pull based services wherein a
common informational services can be pushed to a group of people based on gender, location,
community etc. Integrated Excise Management System can use programmatic interface of MSDG to
push SMS to the citizen. Citizen can also request for specific information at the individual level through
pull based SMS services. Short code 51969 has been reserved by Government of India for the e-
Governance services and this code is already integrated with all the telecom operators of the country.
All the major Telecom Operators have agreed to charge the citizen according to the citizen's SMS
plan (Normally any SMS short code is charged at premium rates, mostly around Rs. 3 for each request
by the citizen).
Mobile App Store
Mobile App store shall provide the mobile applications for various platforms such as Android/ Java/
IOS/ Windows in line with MSDG policy. Mobile app shall connect to Integrated Excise Management
System through 3G/ GPRS/ EDGE/ SMS methods based on the requirements.
2.5 Application Architecture
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 9 | P a g e
2.6 Data Architecture
Data architecture consists of various different and dedicated schemas for each function making them
independent and avoiding delays due to other function accessing the same schema. Data
architecture consists of the following:-
Data component list, business function and application matrix
Master data
Data security
Data dissemination
Technical implementation
2.7 Deployment Architecture
The application shall be co-hosted at Bihar DC and hence same architecture of SD shall be used for
Integrated Excise Management System. The application would be hosted on web server, industry
strength application server and database hosted on Oracle/ My SQL. Web servers and Application
servers would be hosted on Red Hat Enterprise Linux operating systems. Web server is placed in
WEB DMZ, application server and database servers are placed in Secured Zone. Systems like Email
Arc
hit
ect
ure
Deptt External Systems
Reusable components from Existing Software
Service Monitoring Layer
MIS / Reports
Application Layer
Security Layer
Dat
a C
en
tre
Net
wo
rk
Analytics / BI
GIS
Cyber Security Data Security PKI DSC
Core Application
VMS
Back Office
Depot Management
Inventory
Other Features
De
par
tme
nt
Use
rs
Service DeliveryChannel
Portal/ VPN
PC/ Laptop
Mobile
Kiosk
Acc
ess
Man
age
me
nt
Serv
ice
Ori
en
ted
Arc
hit
ect
ure
Serv
ice
Inte
grat
ion
Data
Rights
1 n
SSL
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 10 | P a g e
servers would be connected to the Integrated Excise Management System through internal LAN
network of Integrated Excise Management System Infrastructure and will not be directly connected to
the Office LAN. DC Operator shall perform all maintenance tasks such as regular upgrades and
patches to various DC software, hardware and service level management. It is the responsibility of
TSSP, to accordingly perform related migration activities of the Integrated Excise Management
System application as per the latest upgrades done to DC software.
Some of the Key considerations for designing the deployment architecture based on the non-
functional requirement of the architecture are given below
Scalability
All components of the Integrated Excise Management System must support scalability to provide
continuous growth to meet the requirements and demand. A scalable system is one that can handle
increasing numbers of requests without adversely affecting the response time and throughput of the
system. A scalable Integrated Excise Management System shall easily be expanded or upgraded on
demand.
The Integrated Excise Management System shall support both vertical (the growth within one
operating environment) and horizontal scalability (leveraging multiple systems to work together
on a common problem in parallel) by the use of Load balancers and High available servers etc.
Scalability is important because new component is constantly being deployed, either to replace
legacy component or to support new missions.
Increased scalability is also provided by load balancing requests across the 'clustered' servers in
future as and when required.
Modular approach of application development for Integrated Excise Management System makes
it scalable to future requirements. The Integrated Excise Management System should be scalable
enough to accommodate the following:
The Integrated Excise Management System shall be deployed across the state. The indicative
project locations has been provided as below:
Location Name
Number
Number of Users
Secretariat 01 05
Department of Excise and Prohibition HQ 01 50
District Headquarters 38 200
Sugar Mills, Distilleries, Breweries and Bottling Plants 38 50
Total 78 305
Table 7 Integrated Excise Management System project locations and approximate number of
users
1 Growth in number of internal users is minimum and for system design considerations 5%
increase in number of users per annum is considered.
2 Expected numbers of external users shall be all the citizens of the State
3 Expected numbers of concurrent users during the first year are 80 internal users.
4 Concurrent users are expected to grow @5% per annum
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 11 | P a g e
5 The transaction volumes for each service shall be given in RFP. The volume of transactions
is expected to grow at a compound rate of 15% annually. The solution should be scalable to
meet the load of increased growth of transaction volumes for a minimum of six years.
Availability
All the components of the Integrated Excise Management System must provide adequate redundancy
to ensure high availability of the Integrated Excise Management System applications. Designing for
availability assumes that systems will fail, and therefore the systems are configured to mask and
recover from component or server failures with minimum application outage.
Following are the features of Integrated Excise Management System to make it highly available
Load Balancing at both Web and application level
Link Load balancing at Gateway level in future as the case may be for DC
Deployment of multiple application instances
All the components of the Integrated Excise Management System (Both IT and Non IT) shall
support Simple Network Management Protocol (SNMP) version 2 or higher protocol for the
effective Monitoring and management.
Integrated Excise Management System needs to be available as per SLA of the planned up time.
Interoperability
The entire system / subsystem should be interoperable, in order to support information flow and
integration.
Operating systems and storage technologies from several suppliers shall interact well with each
other.
Integrated Excise Management System to support the open standards based solutions such as
XML, XBRL, LDAP, SOA, etc. where information/data can be ported to any system, whenever
desired.
Security
Integrated Excise Management System would adopt the security approach of the Bihar State Data
Centre. In addition to the above Integrated Excise Management System shall also have application
level securities such as role based access etc to prevent misuse of the system.
The Integrated Excise Management System must provide an end-to-end security blanket to protect
Integrated Excise Management System applications, services, data and the infrastructure from
malicious attacks or theft from external (through internet) and internal (through intranet) hackers.
Integrated Excise Management System shall use SSL/VPN technologies to have secured
communication between Applications and its end users.
All the system logs shall be properly stored & archived for future analysis and forensics
whenever desired.
Well defined access control to maintain application level security: Role based access, appropriate
authentication mechanism and denial of access through unauthorized channels
Manageability
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 12 | P a g e
The Integrated Excise Management System is designed in an efficient way to ensure an easy
maintenance. Integrated Excise Management System shall have following features to meet the
manageability goals.
Ease of configuration, ongoing monitoring, and failure detection that are vital to the goals of
scalability, availability, and security.
The design shall be able to match the growth of the environment and provide facility for
remote management.
Solution shall be easy to manage with standard and supported tools.
The system shall have online tools for application, network and Support Desk management.
The solution shall lend itself to work closely with Support Desk systems and provide simplified
means for user management, logging, and tracking.
Performance
Performance is an important parameter in the overall architecture. Following are to be considered
as part of performance improvement for Integrated Excise Management System
Use of Load balancers at various server levels (Web servers and Applications servers): load
balancers not only improves the performance by intelligently managing load, but also tracks the
server performance.
Redundant servers in active-active mode with clustering and load balancing.
Integrated Excise Management System being a web based solution where services are offered
through internet, use of Link Load Balancers is very much essential. Link Load Balancer shall
provide following advantages to Integrated Excise Management System.
Can manage multiple ISP links to the data centre automatically, choosing the best-performing
link to ensure compliance with service-level agreements
Can intelligently compress traffic, reducing WAN link bandwidth for lower ISP costs--and
cutting down on bandwidth bottlenecks for faster application delivery.
Can also manage the failover mechanisms for uninterrupted services.
Use of external caching Tier, which Depending on the type of HTTP response being made, they
may decide to store the object for future use. As soon as another request is made for the same
object, the Caching Tier may decide to reuse the previous object; saving a round trip to the next
layer also it quickly receives responses from the Web Tier, freeing it up very quickly, and can
then slowly drain that response to the user.
Usage of Gigabit Ethernet for a very fast, efficient and reliable communication amongst the
devices.
Loose coupling of various layers/ tiers enabling quick recovery time in case of any failures.
Use of Internal cache tier to Caches objects closer to the Application or Web Tiers
Clustering of servers
Data Center
As discussed in previous sections, Integrated Excise Management System shall be co-hosted in
Department of Registration, Excise and Prohibition Data Center. As the DC has adequate access
control mechanism, same would be followed for the security of all the Integrated Excise Management
System data centre equipment.
The IT infrastructure for Integrated Excise Management System is proposed taking into consideration
the IT infrastructure at DC. Details of the same shall be incorporated as part of RFP.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 13 | P a g e
DC will provide the following infrastructure for Integrated Excise Management System
Common infrastructure (Space, Power and cooling, etc.)
Security (IPS, Firewall, Antivirus)
Load balancers
Presentation, Application and Data base layer infrastructure (Web servers, Application Servers,
SAN, DBMS, etc.)
Basic services: Patch up gradation, Server maintenance, backup services, etc.
Remote Management
TSSP shall have to provide Content Management Server and additional disks for SAN.
Disaster Recovery
DR site of DC shall be used for Integrated Excise Management System as and when it comes. Till
that arrangement is in place, to avoid data loss, incremental backups should be taken daily and
placed in a different site. Backups should be taken on external media (tapes) as per following
schedule.
Table 8 Indicative Data Backup Frequency
S No
Backup Type
Frequency
Storage Period
No of Backup
Tapes
Location of Storage*
1.
Incremental
Daily
1 week
2
1. Onsite
2. Offsite* 2.
Incremental
Weekly
1 month
2
1. Onsite
2. Offsite* 3.
Full backup
Monthly
1 year
2
1. Onsite
2. Offsite* 4.
Full backup
Yearly
Permanent
2
1. Onsite
2. Offsite*
* Offsite storage location will be specified at a later date; however the location will be within the state
of Bihar and will be outside of the city in which Data Centre is located.
2.8 Network Architecture
Locations shall be connected to the nearest Point of Presence (PoP) through a last mile connectivity
eg. Leased Line/ OFC/ RF. For the locations not feasible to be connected to SWAN shall be
connected to DC through other arrangement such as BSNL Leased Line/ BSNL WiMax / BSNL
VPNoBB/ Private ISPs. The department shall provide connectivity for all of its offices.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 14 | P a g e
2.9 Security Architecture
Integrated Excise Management System security shall be covering all aspects at all levels of entry and
exit into the system to ensure that only authorized users/ authorized networks connect to the system
and only legitimate traffic is allowed at the network. While it is already mentioned that Integrated
Excise Management System shall use the DC security architecture, it is worthwhile to mention the
various security features. Following diagram depicts various levels of security adopted for Integrated
Excise Management System
Figure 1 - Integrated Excise Management System Security Architecture
Key considerations at the user level
a. Single Sign On through user name and Password
b. Authentication of applications and attached documents to be performed using Digital
Signatures
c. Role based access to the services, transactions and data
d. Digital Certificate to be used for submission of applications and signing the Documents
The information assets and operations will be governed by a well-defined Information System
Security policy in order to ensure confidentiality and integrity of the system.
The security architecture recommended includes the following components:
I. Authorization
Authorization is the means of establishing and enforcing user rights and privileges. Access policy
needs to be in place including Access Matrix to clearly demarcate which modules/ functionalities are
accessible to which set of users. During operation, the access control rules would be applicable. The
process of updating the access matrix and rules should be easy to manage as it is a continuous and
regular activity in such a scenario.
II. Authentication
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 15 | P a g e
Authentication is the process of verifying and establishing the identity of the user. Authentication for
accessing information would be of various types
User name and Password for basic information
User name, password and Personal Data validation for particular information like Caveats
Class II digital signature through USB Token for approvals and confidential data
Multifactor authentication.
III. Policy
Information security policies should be well defined to safeguard the information resources.
Appropriate infrastructure should be in place to support these security policies and should be diligently
implemented across the system. The policies have to be regularly updated and adapted in alignment
with the changing external as well as internal factors. External factors could be change in the
government compliance laws whereas internal factors could be an organization wide decision of
adopting a new information security standard, for example adopting ISO 27001 standards. Detailed
security Policy details are mentioned in section for Technology Standards.
IV. Guidelines
In addition to the established information security policy, explicit set of guidelines should also be
prepared. These would include the dos and don’ts for the stakeholders using the Integrated Excise
Management System. The guidelines should also be regularly updated in alignment with the changing
information security policies.Scope of Work
2.10 Broad Scope of TSSP
The TSSP is expected to implement the project “to create an end to end Automated system
for Excise department through IEMS application catering to:
i. Design and implement Vehicle management system through e-locks and GPS
ii. Design, Develop, Commission and Maintain IEMS Portal
iii. Creation of Electronic Database of all Licensees, Chelan, Permits & Transactions in the
State.
iv. Online monitoring of Molasses, Spirit and Liquor movement in supply chain by
computerizing Online all types of permits, transport pass etc.
v. Maintenance of real time inventory Factory, Distillery, Blender, Brewer & Bottler level
across the supply chain.
vi. Integration of excise system for Import and export permit validation in real time through
modern Check post system.
vii. Integrated Surveillance System at all Check posts in Bihar. With Automatic Scanner &
BOOM Barrier System at Distilleries and Bottling Plants.
viii. Record management of all manufacturer’s at all levels as per excise law to be
maintained in real time for effective control including generation of reconciliation reports
of Raw Input/ Finished Goods Output. All requisite excise records which a manufacturer
is supposed to maintain would be through this system including the process stock and
wastage at various stages.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 16 | P a g e
ix. Provide Training to government officials to effectively operate centralized applications
for delivery of e-From services
x. TSSP shall be responsible for maintaining Excise Departmental Website & content
updating for the contract period.
xi. Capacity building programme to be carried out throughout the term of the contract to
accommodate department user and field officers.
2.11 IEMS Application Layer Basic Requirement
i. IEMS modules elaborated above is for reference only, the TSSP needs to understand
the requirement and do necessary modification.
ii. All users of the Department of Excise and Prohibition, Government of Bihar will
access the Applications through a centralized Web Portal.
iii. The Application must be customized for the solution which would follow all the
Standards Protocols for like HTTPS and SOAP for communication between
stakeholders and data centre.
iv. All the service delivery components would be exposed through XML Web Services
which internally performs the business logic to process the service through web
services to be exposed to the users.
v. Depending on the kind of request coming in from the users, the user is passed on to
all service or to reporting and business rules service or to workflow service.
2.12 Application Portability
1. The Web Portal contents will be in English & Hindi (Bilingual).
2. It must be compatible with Multiple internet browsers such as Internet Explorer, Mozilla
Firefox, Google Chrome, others.
3. Visual identity of website, Page layout, Graphics, Buttons & Icons, Typography and
Colours will be done in consultation and with the department.
2.13 User Interface
Page layout
1. A consistent page layout must be maintained throughout the website.
2. The placement of navigation & text elements should be uniform across the website;
3. Most important elements should be visible on the first screen and should not go inside
a scroll;
4. Focus should be laid on a few important elements of the page, so that the visitor may
be guided to those portions which deserve most attention. In case a lot of elements in
a webpage are blinking / flashing or highlighted, the visitor will not be able to
concentrate on the essence of the page;
5. Clear demarcation of various components so that the information of one kind is grouped
together and presented visually at one point in the page;
6. Active help ( on all pages) with mouse hovering
Graphics, buttons & icons
The graphic elements like buttons & icons should be simple & their meaning and symbolism
should be self-explanatory and relevant. This simple means that an icon should look like
what it means. Also the buttons & icons should be large enough to be distinguishable on a
high resolution monitor
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 17 | P a g e
Typography
The content of the site should be readable with default standard fonts.
Use of images – should be limited and the size & format of the image should be
such that the load time is minimized while the display quality is maximized.
Colours – there must be adequate contrast between text and background.
2.14 Payment Gateway
A payment gateway is operation with the Department which supports all the leading
credit/debit cards all the leading banks. There must be provision of Payment Gateway
Interface services by forwarding the payment related operations to the gateway service
provider for payment through credit card, debit cards or direct debit through ECS or RTGS
etc. facilities.
2.15 SMS Gateway
1. The IEMS application needs to be integrated with SMS gateway with both push and
pull services enabled.
2. All Requests/submission/complaints/calls/grievances put forward by user should be
confirmed by SMS and email to the user and any status change shall also be updated
to the user by SMS and email.
3. User should able to query on status by using pull services.
2.16 Phase I: Vehicle Management Module
2.16.1 VMU Description
1. The VMU should be of reputed make, time tested, widely used as well as, as per the
specifications listed out by Department of Excise and Prohibition, Government of Bihar.
2. The vehicle mounted unit must have Electro Magnetic Interference (EMI) / Electro
Magnetic Conductance (EMC) approval from ARAI (Automotive Research Association
of India) permitting use on Petroleum Tank Lorries.
3. Any technical conditions stipulated by PETROLEUM & SAFETY ORGANIZATION
PESO for installation of the vehicle mounted unit are in the Tenderer’s scope.
4. The selected vendor to make provision for maintaining / repair of all Vehicle Mounted
Units/ equipment.
2.16.2 Implementation model of E Lock & GPS Device
1. For Vehicle used for Ethanol, Molasses or Spirit movement within the State of Bihar (
i.e. both start & ending point in Bihar)
2. For Vehicle used for Ethanol, Molasses or Spirit movement from Bihar to another State
within India
3. For Vehicle used for Ethanol, Molasses or Spirit movement from any other state to
another State within India.
2.16.3 Implementation model of Only GPS Device
1. For Vehicle used for Ethanol, Molasses or Spirit movement from any other State within
India to Bihar.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 18 | P a g e
2. For Out to Out to vehicle carrying Ethanol, Molasses or Spirit movement.
3. For Vehicle used for Ethanol, Molasses or Spirit movement from any other state to
another State within India.
4. Movement of trucks carrying Bottled Liquor from Bottling Plant to BSBCL Depot
5. If a truck is entering Bihar from outside and is already fitted with a GPS, the system
shall be able to track the movement based on GPS ID of the device fitted on the truck.
2.17 E-Lock
1. All the distilleries, breweries, bottling plants, sugar mills etc are required to fit the
tankers and vehicles carrying Ethanol, Molasses, Spirit or finished products (Liquor
Bottles, Cartons having liquor bottles) with the E-lock system at their own cost. The
bidder, however, has to get the locks fitted and integrated into the system through its
subcontracted agency.
2. The vehicles carrying liquor bottles have to be container shaped with a provision to fit
E-locks.
3. The locking mechanism along with GPS Device Should work as one unit.
4. Any form of tampering or forceful breaking of locks should be automatically notified to
the server.
5. The e-Lock should be mounted at all inlet and outlet point of tanker
6. All Locks should be integrated with spring chain mechanism
7. All equipment and accessories should be industry class and rugged.
8. Below figure is a relative view of the requirement however the bidder is expected to
propose a full proof & rugged system.
9. Facility to punch in numeric lock code received from server.
10. The e-Lock shall have in-built battery support for minimum 24 hours with internal
rechargeable battery as well as external Battery support either 12V DC or 24 V DC from
vehicle battery
11. Emergency Unlocking feature should be available with proper clearance from
Department of Excise and Prohibition, Government of Bihar, for which operating
procedure has to be predefined and agreed upon with Department of Excise and
Prohibition, Government of Bihar and the same needs to be define in the system.
12. E-Lock should send below parameters at least to server at all times:
I. Lid Open
II. Lid Closed
III. Lock Open
IV. Lock Close
V. Any tampering attempt to e-Lock
VI. Remote diagnosis of e-Lock
VII. Any other as proposed by the Bidder
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 19 | P a g e
The bidders have to make a Proof of Concept demonstration for the department to understand the
effectiveness of the E-Locking system. All the cost for bringing in equipment and logistics required for
the demonstration shall be the borne by the bidder.
2.17.1 E-Lock Process flow diagram
2.17.2 GPS Device
1. The GPS receiver & other accessories to be supplied and installed as per the offered
SMS request to open for Tanker Load send from
registered Mobile number/registered email to
server
6 to 8 digit One Time Password Received from Remote Server
to open lock/LidLoad of Tanker & Close Lid
Remote Server automatically detects Lid closed or SMS
request to closeTanker Lid/Lock send from registered
Mobile number/registered email to server
6 to 8 digit One Time Password Received from Remote Server
to open lock/LidLock Lid
Tanker Moves to destination
SMS request to open for Tanker Unload send from
registered Mobile number/registered email to
server
6 to 8 digit One Time Password Received from Remote Server
to open lock/Lid
Unload of Tanker
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 20 | P a g e
technical solution shall be tropical zed and shall conform to all CCITT Wireless
Standards and relevant Indian/International standards for vibration & shock/Noise, Dust
etc.
2. The GPS Unit shall be housed in locked metal enclosure such that it can be fixed on
the dash-board of the vehicle with necessary opening for egress & ingress of cables,
antennas etc. The GPS Receiver shall have required display to note the status/alarm,
interface for audio, antenna, USB–II, RS-232 C etc.
3. The GPS Receiver shall have slots to insert & operate any valid tri band /Quad band
GSM TSSPM with GPRS facility to transmit available GSM data to designated Server
of the BCCL for further processing.
4. The GPS Receiver shall have the facility to reset system both locally and remotely by
SMS Command.
5. Appropriate loop/suitable antenna shall be connected securely to GPS Receiver on the
dash-board of vehicle to avoid any eventual damage to the system.
6. The GPS receiver shall have in-built battery support for minimum 24 hours with internal
rechargeable battery as well as external Battery support either 12 V DC or 24 V DC
from vehicle battery.
7. The GPS Receiver Unit shall be supplied in complete with all associated tools & tackles
to function along with valid TSSPM with GPRS features.
8. GPS Receiver unit shall have capability to record data during GPRS signal-blind-zone
&transfer data as soon as it enters the GRPS signal zone.
9. BSBCL shall arrange for all Valid TSSPM with GPRS facilities for insertion/function to
GPS Receiver on formal request of Service Provider and the rental for all such shall be
fixed as per current tariff of Service provider. Service Provider shall indemnify
Department of Excise and Prohibition, Government of Bihar/Nodal Agency against loss
of TSSPM & its misuse.
10. GPS Receiver shall have location accuracy of <= 5 meters for Vehicle/Truck.
11. All the GPS Receivers are supposed to work under extreme environment of coal mine
conditions of noise, vibration, shock, dust, humidity etc., hence GPS receivers shall
conform to MIL specification :MIL-STD 810 F or relevant Indian Standard.,. etc.
12. The GPS receiver shall be mounted with vibration proof Mounting Brackets.
13. The GPS Module shall be integrated into the System to capture the current location of
the vehicle and Speed and the same will be communicated to Server using GPRS link.
14. The trucks not having pre-fitted GPS and entering Bihar from any of its borders shall
be fitted with the GPS devices at the entry point by collecting a fees on cost plus basis.
15. The device shall be unmounted when the truck exits the Bihar borders.
16. Rules shall be defined by the department regarding time limits between entry and exit.
2.17.3 Vehicle Management System
1. Minimum 180 days (history) data log on the Server. And, therefore, server size be
sufficient enough to handle data transferred from vehicle on GPRS network
continuously. The interval will be every 3 minutes in running conditions. In off condition
and / or halt condition – no data transfer but the last position data shall be available.
2. Multi-level login facility to be provided with proper authentication and privileges.
3. Audit trail: Log of all administration actions as well as all user logins shall also be
maintained.
4. Alarm / Alert on special message from VMU in case of accident / malfunctioning status
of VMU.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 21 | P a g e
5. Emergency Alert to VMU shall be provided in the form of LED alert.
6. Velocity and direction monitoring.
7. User friendly GUI.
8. Graphically display the vehicle position on a digitized map with different levels of zoom
9. Geo-fencing of loading and unloading locations within a radius of 15 metres from the
boundary of the loading and unloading locations.
10. Animated Icons in different colours to represent vehicles
11. Display Vehicle Registration no., Driver details and other details on click of Mouse over
the vehicle icon.
12. Graphically display of the route on a digitized map
13. Configure databases based on user requirements. Access to designated administrator
to add, modify, delete vehicles and their related details.
14. The vendor server should be capable of capture vehicle-wise trip details, the trip details
for all dispatches Departmental Application integrated system.
Fleet Management Master Database containing at least below
Sl.
No.
Description Sl.
No.
Description
1 Vehicle Details 2d Driver’s Photo
1a Vehicle Registration number 3 Owner’s Details
1b Engine no. 3a Owner’s name
1c Chassis no. 3b Repair History
1d Capacity (kl) 3c Mandatory clearance status
1e Model 3d license validity date
1f Year of Manufacture 3e RTO
2 Driver’s Details 3f Calibration due date
2a Driver Name 3g Insurance policy details
2b Driver License Number
2c Driver License Issuing Authority
Note: Any addition to the data base shall be informed along with LOI
1. Vehicle Database Trip-wise Details
2. Backup and restoration facility of older data.
3. The Tender once finalized will be covered under Intellectual Property rights of Bihar
Government.
4. Performance Monitoring Reports of Lorries/Tankers on the following parameters to be
provided to all users like BPCL officers as nominated/Dealers (consignee)/
Transporters, the reports needs to be further based on access provisions of BPCL
officers. The access provisions for each officers shall be categorized by their roles and
needs to be approved by the Department :
1) VLTS Uptime % (Vehicle wise/location
wise/Region wise/All India wise)
2) VLTS equipment under Repair
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 22 | P a g e
3) VLTS Not giving signals 4) No. of Trips per day/ per week/per
month.
5) No. of VLTS tampered. 6) Quantity Delivered (KL) day/month)
7) Distance covered (KM)day/month) 8) No. of work days –Daily.
9) Average distance (KM) per trip-Daily/weekly. 10) Average Delivery time/RO
11) Average Trip Time/RO 12) Total Deliveries- Monthly.
13) Total Distance Travelled 14) Total no. of Trips
15) Daily Deliveries 16) Cumulative Deliveries
17) Route Report 18) Speed Violation
19) Route Violation 20) Accident /Hijacking alerts
5. Apart from route report generated in a report form, the report shall have a link showing
graphical representation on digital map, the standard route and actual route followed.
Report should be selectable based on Source and destination type and for specified
durations, Lorry wise etc. Software should have facility to transpose report to
EXCEL/WORD/PDF format.
6. The report formats as specified in the Tender document are to be configured in the
system.
2.17.4 DIGITAL MAPS & MAPPING:
Department shall procure and provide Digital Maps to the TSSP. However, all the features and functionalities based on Digital Maps shall be the responsibility of the TSSP.
GIS MAPS to have the following features:
1. Play back and live movement management of object on map for real time object
tracking experience Department of Excise and Prohibition, Government of Bihar
authorized or specified web users who receive the location information from the Tank
Lorries spread across the country will be connected with VMS server.
2. Digital Map of delivery areas with roads, important landmarks, other features, with
names shall be provided. Standard routes from Depot to Retail Outlet / Consumer outlet
shall be mapped, with latitudes, longitudes ascertained and place names associated
with the coordinates for all important landmarks along the route. (Mapping should
earmark specified zones of authorized movements / stops or prohibited area of
movement)
3. Digital Map customization as required i.e. the map of each location area will show:
a. Source/destination Points for Spirit
b. Assigned routes of tanker lorries
c. Location of depots / terminals/Warehouse
d. Other important landmarks e.g. Post Office, Hospital, Temple, Churches,
Mosques, Bridge, Railway crossings, other Petrol Pumps etc.
4. Create and link to Records of vehicles by number, dealer name etc.
5. Mapping software functions should include: Zoom (min. 3 levels), measure distances,
show layers, symbols, link to database, show position of tanker lorry on map etc.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 23 | P a g e
2.17.5 Route Definition
All the routes to be taken by the Lorries from Source to destination covered by the location
shall be surveyed properly by the vendor. The routes shall match with the roads shown in
the digitized map and prominent landmarks must be plotted on the map. Location of supply
points/ and Retail Outlets/Direct customers must be shown with prominent colour icons.
The survey should be done preferably with the help of an automatic GIS data logger.
Accuracy of latitude/longitude, correlating the same with ground features and geo-fencing
of the routes is of paramount importance.
Successful Vendor has to go to all new Locations for physically Mapping Source to
Destination and the landmarks en route.
2.17.6 Required Alerting Features:
Following audio and/or visual alerts must be generated by the system on mobile or on
screen, along with alert email to designated officers in field & HQ and also alert at Control
room at HQ.
1. Movement Alert: In case transport vehicle stops more than 5 minutes.
2. Geo-fence Alert: Instant SMS/e-Mail alert in case a transport vehicle deviates from the
predefined route.
3. Park Fence Alert.
4. Top Speed Alert.
3 Phase II: Integrated Excise Management System
3.1 Supply Chain management
As per new policy, the liquor shops shall be owned and operated by BSBCL. The retail software
is being developed separately. However, supply chain till the depot level is under the scope of
work of the TSSP. The system shall be able to cater to this need by providing an end to end
supply chain management system. Basic information related to the existing supply chain till depot
level is being provided. However, TSSP shall undertake requirements gathering separately and
reply only on the information collected requirements gathering.
3.1.1 Categorized Unit
This shall be the first layer of categorization for management of Supply Chain which
consists of below categories:
Category 1 : Sugar Factor
Category 2 : Distillery
Category 3 : Blending & Bottling Plant IMFL
Category 4 : Blending & Bottling Plant for Beer
Category 5 : Blending & Bottling Plant FMFL
Category 6 : BSBCL Depot
Cat 1A : Sugar Factory Old Crushing Technique
Cat 1B : Sugar Factory New Crushing Technique
Cat 2A : Distillery ( Molasses Based)
Cat 2B : Distillery ( Grain Based)
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 24 | P a g e
Cat 2B1 : Distillery ( Grain Based – Mixed Grain)
Cat 2B2 : Distillery ( Grain Based - Potato)
Cat 2B3 : Distillery ( Grain Based - Rice)
Cat 2B4 : Distillery ( Grain Based - Maize)
Cat 2B4 : Distillery ( Grain Based - Malt)
Cat 2B4 : Distillery ( Grain Based - Wheat)
Cat 2B7 : Distillery ( Grain Based - Barley)
Cat 2B8 : Distillery ( Grain Based - Sugarcane)
Cat 2B9 : Distillery ( Grain Based - Sugarbeet)
Cat 5A : BSBCL IMFL Depot
Cat 5B : BSBCL IMFL Beer Depot
3.1.2 Inflow of Raw Materials/Goods
For each selected category list of inflow of materials needs to be captured in a form along
with necessary permits/approvals for obtaining the raw materials. Below is an illustration
and shall be subjected to change as on when there is inflow of RAW material category
changes.
Category 1: Sugar Factory
The sugar industry is of a seasonal nature and operates for 120 to 240 days in a year,
beginning from early November and ending on May or June. The chief raw material for
sugar industry is Sugarcane.
Category 2: Distillery
Raw Material for Distillery can be broadly classified into Molasses/Gain/Mixed Grain
3.1.3 Stock of Raw Materials/Goods
Category 1: Sugar Factor
This shall capture total stock and change in stock of Sugarcane based on inflow outflow.
3.1.4 Production of Materials/Goods
Category 1: Sugar Factor
This shall capture amount of Sugarcane moved from Raw material Stock to Production
and also from Production to Finished product as molasses, ethanol and Bagasse
Sugar industry is a major supplier of molasses for alcohol and ethanol as additive to fuel
(oil refineries are allowed to add 5% ethanol in fuel). Bagasse is used for power
generation as well as paper production
Category 2: Distillery
3.1.5 Stock of Finished Materials/Goods
Category 1: Sugar Factor
Daily and Summary Stock details of Molasses, Ethanol and Bagasse
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 25 | P a g e
3.1.6 Outflow of Materials/Goods
Category 1: Sugar Factor
Daily and summary outflow details of Molasses, Ethanol and Bagasse needs to be
captured in the system. Each Tanker load of Molasses should be mapped to
corresponding process
Allotment of Molasses
Permit
Molasses Transport Pass
VMU validation
Sample attributes of Molasses
3.1.7 Sample attributes of Sugar Factory
Sample: Attribute form for Movement of Molasses, with geo tagging:
Sample: Attribute form for Allotment of Molasses:
3.1.8 Sample attributes of Distillery
Sample: Attribute form for receiving of Molasses at Distillery, with geo tagging
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 26 | P a g e
Sample attributes of Fermentation at Distillery:
Sample attributes of Allocation of Rectified Spirit:
Sample attributes of Movement of Rectified Spirit:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 27 | P a g e
3.1.9 Sample attributes of IMFL/Beer:
Sample attributes of Receiving:
Sample attributes of Production of Liquor:
Sample attributes of Supply of Liquor:
Sample attributes of Movement of Liquor:
3.2 Core Excise Application
3.2.1 Master Data Build-up
1. TSSP as a vendor will be responsible for build-up of master data.
2. Currently no structured digitized data is available with the Department of Excise and
Prohibition, Government of Bihar.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 28 | P a g e
3. The Department will provide all the required data in the hard copy or in the digital form
to the TSSP. The TSSP will have to identify and filter such data with the help of Excise
department for associating the data as indexing parameters for the documents archived
in the repository.
4. TSSP is responsible to migrate and digitize the data necessary for successful running
of the new proposed system.
5. The TSSP will be responsible for safe handling of the documents back to the
department. TSSP is responsible for all the data feeding operation and maintenance of
records at its data centre for a period of 5 years.
6. Final validation should be done by department senior officers by authenticating the
checklist for migrated /created data.
3.2.2 Department of Excise and Prohibition, Government of Bihar Departmental
website
1. TSSP shall be responsible for creating the contents & complete functional attribute of
the Departmental website
2. TSSP shall maintaining Excise Departmental Website & content updating for the
contract period.
3. The Departmental website shall be integrated with SSDG “ State Portal”
4. Different Categories which shall be covered on Home Page:
3.2.3 Automation of Existing Processes
1. e permit
2. e import/export
3. e forms ( workflow based)
4. e- Supplier liquor license issue/renewal
5. e Registration
6. e Allotment
7. Case Management
8. BSBCL Depot Management
9. Recovery
10. Loss
The various allotments done by Department of Excise and Prohibition, Government of Bihar
shall undergo an e-allotment process, for example allotment of Molasses, Spirit, Mahua and
others.
3.2.4 MIS Reporting Modules (integrated with BSBCL)
Inter active Dash-boarding within build analytics on different KPI’s.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 29 | P a g e
3.2.5 Transactional Module
The transaction module should cover at least below parameters:
Field Description Description
Excise Tax Information
Excise Block The following information is related to Excise Registration for an Inventory
Organization Location which is of Manufacturing or Trading organization.
If No Values are entered in this block, then the Organization Location is
considered as Trading organization.
Excise Range Details of the Jurisdictional Excise Office of the Organization can be
entered in this block. Values given in this field will be taken while printing
all Excise related documents.
Excise Division Details of the jurisdictional Excise Division Office of the Organization can
be entered in this block. Values given in this field will be taken while
printing all Excise related documents.
Excise
Registration/License
Number
Excise Registration/License Certificate Number can be entered in this
field. This information will be taken while printing all Excise related
documents.
Excise Zone This is an additional field provided where in the user can record some
information which he needs to print in all excise related documents.
Excise Region This is an additional field provided where in the user can record some
information which he needs to print in all excise related documents.
Excise Circle This is an additional field provided where in the user can record some
information which he needs to print in all excise related documents.
Excise Collectorate Details of the jurisdictional office of the Excise Commissioner of the
Organization can be entered in this block. Values given in this field will be
taken while printing all Excise related documents.
Customized dashboards
•Executive dashboards can be quickly and easily customized to present just the information end users need.
KPIs
•Prepared and customized Key Performance Indicators (KPIs) provide valuable drill-down capabilities to fully examine data till last level
Gauges
•Gauges offer visual snapshots of performance at a global or local level.
Advanced tree map analysis
•Tree maps offer quick, easy-to-read, graphical representations of many areas of analysis such as highest and lowest profitable part produced.
Real-time interactive reporting
•Thousands of reports assist in evaluation of various areas of your business, including labor utilization, production hours, forecasting, cash analysis and more.
Business Activity Monitoring
• Business Activity Monitoring module can keep track of business critical data and automatically send notifications and exception messages.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 30 | P a g e
Field Description Description
EC Code Use this field to enter Excise Control Code of an Inventory Organization
Location. This would be printed on all the documents that are required
under Excise Rules.
Excise Invoice at
ECC Code
Check this field in case you wish to generate Excise Invoice at Master
Organization level.
In case you have multiple internal Inventory Organizations / Warehouses
existing within the same Excise registered premises and if you opt for
Excise Invoice number generation at the Master Organization level then,
check this option child organization location.
Sales Tax Block
CST Reg. No. Use this field to enter Central Sales Tax Registration Number of an
Inventory Organization Location. This would be printed on all the
documents that are required under Sales Tax Act.
LST Reg. No Use this field to enter State Sales Tax Registration Number of an
Inventory Organization Location. This would be printed on all the
documents that are required under Sales Tax Act.
Income Tax Block
PAN No Use this field to enter Permanent Account No of an Inventory Organization
Location. This would be printed on all the documents that are required
under Income Tax Act.
TAN No Use this field to enter TDS Account No of an Inventory Organization
Location. This would be printed on all the documents that are required
under Income Tax Act.
WARD No Use this field to enter Ward No of an Inventory Organization Location.
This would be printed on all the documents that are required under Income
Tax Act.
VAT Reg. No. Use this field to enter VAT Registration No of an Inventory Organization
Location.
Defining Accounting Information
These accounting information are necessary for an Inventory Organization through which
all the charges related to an item on taxes will charged to respective accounting flex fields.
The user needs to define separate accounting flex fields for OSP Excise a/c, Excise
expenses, Excise receivable, Raw Material, Capital Goods, Personal Ledger Account, Bill of
entry, Scrap cost, Reversal, Customs write off a/c ..etc.
Excise Invoice Generation
To generate Excise Invoices with pre-definable prefixes (Alpha/Numeric), with complete
Excise Invoice Generation Setup. Generate Excise Invoices such as Domestic Clearances,
Export Clearances and Import Clearances.
Tax Categorization
To enable Tax defaulting and automatic calculation at the transaction line level
Supply Chain, Vehicle Management and other modules transaction details need to be in
line with their specific requirements already covered
3.2.6 VMS Reporting
Following Reports are required to be generated and these reports and real-time data can
be seen on website or on Smart Phone.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 31 | P a g e
1. Fleet summary Report (Individual & Group-wise)
2. History Report
3. Start–End Report
4. Report consisting number of trips made by individual vehicle per shift / per day / per
month.
5. Speed Report
6. Latest Location Report
7. Travel Distance Report (date-wise)
8. Stoppage Report consisting unwanted stoppage for more than 5 minutes.
9. Geo-fence Report
10. Travelling Report with point of interest
11. Input history report (date-wise)
12. History of path
13. History of path with point of interest. Detailed report is to be sent automatically at
scheduled intervals through e-Mail, Excel, PDF etc.
3.2.7 SCM Reporting
SCM reporting shall have below high level attributes which can be drilled down to unit level.
1. Procurement & Supplier Management KPIs
Number of suppliers managed / purchasing FT
Suppliers Details
2. Inventory Management & Forecasting
Quantity of Line Items
Stock turn over - finished goods
Stock turn over - raw materials
Inventory obsolescence
Average inventory value
Raw material days (if relevant)
Work in progress days (if relevant)
Finished goods days
3. Warehouse
Number of order processed in warehouse per day
Time product availability before sales after receipted
Time product availability after sales after receipted
Order picking accuracy rate
Inventory items incorrectly located
Inventory items with incorrect stock balances
Warehouse shrinkage
Total warehouse time lost
How many times is product handled
Picking productivity by pickers
Inventory accuracy rate at Item level
Average lead time in Warehouse
Number of Warehouse in network
4. Transport KPIs
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 32 | P a g e
Number of order despatched per day at different level
How often trucks are fully loaded
Amount of back loading
On time deliveries
5. Products
Number of order processed per day / FTE
Average lead time for all orders
Order entry accuracy
Percentage of customer claims
Product returns
Product Damage
Invoice accuracy
Accounts receivable days
Stock Outs
3.2.8 CEA Reporting
The CEA reporting module developed by TSSP should address below performance
Indicators at least, TSSP may propose additional KPI to increase profitability/performance.
1. Revenue collections for the year/quarter/Month/Week
2. Type of fee/levy and payments made
3. KPI’s on service delivery
4. Outcome of the e-filing/eForm strategy
5. Challenger models to demonstrate change rate structure Table
6. Assessment by tax types
7. Objections and appeals for the year/quarter/Month/Week Table
8. Recovery actions Table
9. Molasses/Spirit/Alcohol seizures
10. Real-time Workforce profile by age, gender, Years of experience, designation by
District, block, Division, Sub-Division.
11. Resource Mapped to Training and development programmes
12. Budgeted collections Vs Actual Collection Vs Campion Vs Challenger forthe
year/quarter/Month/Week
13. Summary by economic categories
14. Capital estimates (Rs million) Table
15. Check gate efficiency List of Charts
16. Excise duties by items
17. Comparable economies rank based on items
18. Cost of revenue collection
19. New registration by business activities
20. refunds Chart
21. Investigation achievement Chart and Investigation by business activities Chart
22. Collectible debts
23. Trends in arrears collection
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 33 | P a g e
3.2.9 Retail Inventory Management System for BSBCL owned Shops
The department is under the process of getting a retail shops management and point of sale software
designed. The software shall provide the functionality of 2D barcode based sales and inventory
management system along with MIS and Financial reporting and reconciliation. The same would need
to be integrated with IEMS.
3.2.10 Mobile Application
1. Prioritize functionality on iPhone/Android platforms
2. Must be secure, requiring IEMS member login to access information in the app
3. Manage and update existing member profile information currently accessed through the
IEMS website (e.g. My Account)
4. Schedule of lookup/alerts/approval/Informational update - Data to be provided by
Department of Excise and Prohibition, Government of Bihar.
5. Browse a categorized list of detailed lookup/alerts/approval/Informational update based on
role and Geographical area of the user
6. Access a calendar of events
7. Personalized IEMS newsfeed with user control over types of content shown
8. Static checklist based on user role.
9. Push notification of time sensitive or important information.
10. Analytics on app usage
11. Customizable dashboard/home screen that allows sorting and hiding of features based on
user preference
12. IEMS ownership of on-going content updates/management
13. Opportunity for future app expansion
14. Integration of all module of IEMS:
a. MIS
b. VMS
c. CEA
d. SCM
3.2.11 Call Centre & Grievance Module
General Features
1. The Call Centre/help desk service will serve as a single point of contact for all incidents and
service requests for the user departments. The service will provide a Single Point of Contact
(SPOC) and also escalation / closure of incidents for the user departments for the installed
gap infrastructure. The activities shall include:
2. Provide Help Desk facility during agreed service period window for reporting user
department incidents / issues / problems.
3. Real-time Stats: The general real time stats such as call duration, the caller’s number, name
(if second time caller) and so on should be available.
4. The proposed solution should have Call Back Function
5. The Solution proposed by TSSP should be VOIP based and IVR enabled.
6. The Solution should have Call routing facility, so if calls may be routed to different field
levels if required.
7. The solution should have Auto Call logging with System generated ticket for every call.
8. It should have a workflow based Grievance Management system, integrated with Ticketing
System.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 34 | P a g e
9. Provide necessary channels for reporting issues to the help desk. The incident reporting
channels shall be the following:
a. Specific e-Mail account
b. Telephone Line (Min 3 with Telephone Sets)
c. SMS
10. Implement a call logging system in line with the defined incident types as per the SLAs.
11. Creation of knowledge base on frequently asked questions to assist user departments in
resolving basic issues themselves
12. Track each incident / call to resolution
13. Provide feedback to callers.
14. Analyse the call statistics
15. Creation of knowledge base on frequently asked questions to aid users.
16. Continuous monitoring of the gap infrastructure at the DC to ensure availability as per
agreed SLAs.
17. Day-to-day monitoring shall be done with the manpower to be deployed at the various
divisions by selected TSSP.
18. Escalate the calls, to the appropriate levels, if necessary as per the escalation matrix
agreed between the TSSP and the user department. The escalation matrix shall be
developed by the TSSP in discussion with the Nodal Agency.
19. Coordinate with respective stakeholders for closure of calls.
20. Analyse the incident / call statistics and provide monthly reports including but not limited to:
a. Type of incidents / calls logged
b. Incidents / calls resolved
c. Incidents / calls open
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 35 | P a g e
CRM
Call Centre software application should have a built in CRM and should have the following
features:
1. Create an exhaustive customer database, with Customer/user classification
2. Assists the agents in providing better service to customers on the basis of customer history.
3. Enabling call centre agents to assist customers with online/offline transactions, status
updating and others.
4. Reducing call handle time through built in intelligence for inbound call centre enquires.
5. Answering customer questions through an online knowledge base solution.
6. Help the call centre collaborate with different verticals of Department of Excise and
Prohibition, Government of Bihar for better operations and increased productivity.
Automated Dialler
The solution should have a good and automated call dialler and ensures every agent is provided
with a sufficient and bearable workload. Hence, a good dialler is imperative for greater
productivity of a call centre.
Monitoring and Alerting Feature:
One of the most important requirements of call centre software is that it must come with a
monitoring and alerting feature. Under this feature, the call centre manager is allowed access
to the agent’s calls and he or she can monitor them in different forms either explicitly or covertly.
Therefore, the monitoring feature helps get the best out of the agents in terms of quality and
performance.
All escalation matrix to be integrated with alert mechanism which shall be assigned to
responsible person on real-time.
3.2.12 SLA Management Tool
Predictive Analytics Module
1. Predictive analytics takes the operation data within IEMS system and turns it into actionable
business intelligence which can be used to mitigate risk, optimize future decisions and
create a “smarter” supply chain, Vehicle Management, Loss prevention, Recovery and
others.
2. The technology should provide Department of Excise and Prohibition, Government of Bihar
with a clearer view into their operations and market activity so they can foresee challenges
and respond to them proactively instead of reactively, increasing both efficiency and
profitability.
3. Predictive analytics, should give the advanced perspective that allows Department of
Excise and Prohibition, Government of Bihar to understand the past, present, and future.
With this type of data insight, Department can improve forecasting accuracy, optimize
performance, reduce costs/losses and increase revenue.
4. Need to cultivate a predictive analytics strategy to focus on higher accuracy in inventory
visibility to know which product will move in which channel/godowns to anticipate future
trend shifts.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 36 | P a g e
Integration with BSBCL
The bidder shall identify all the integration points with existing applications at BSBCL for data
interoperability. To identify the integration point Nodal agency shall facilitate between BSBCL
and the bidder, but the responsibility of identifying the integration points shall reside with bidder.
All the integration points shall be listed as CR’s and submitted to the Nodal Agency before
Integration Testing of IEMS.
1 CR No
2 CR Description
3 Criticality Submitted by TTSSP
4 Criticality Approved by Consultant/Nodal Agency
5 Duration for incorporation Submitted by TTSSP
6 Duration for incorporation approved by Consultant/Nodal Agency after consultation with BSBCL
7 Committed date by Nodal Agency & BSBCL
8 CR Closer Date
9 CR Days in Slippage
10 Slippage <= 20% : Escalate to Nodal Officer
Slippage >20% &<= 40% : Escalate to MD, Nodal Agency
Slippage >40% &<= 60% : Escalate to Commissioner of Excise
Once the CR is submitted it shall be the responsibility of Nodal Agency & Bidder to bring it to
closure without slippage.
Criticality
C1 – Very Critical (Maximum resolution time from day of submission: 5 working days)
C2 – Critical (Maximum resolution time from day of submission: 10 working days)
C3 – Normal (Maximum resolution time from day of submission: 15 working days)
3.2.13 Surveillance System for Check Post
1. Surveillance is required at all check posts in Bihar. Currently there are 5 check posts where
the manpower needs to be deployed by the TSSP.
2. This objective would be achieved by using IP cameras, E-Lock and GPS at various
locations by TSSP. IP cameras would initially operate in offline mode with a provision to
connect it to HQ control room live feed and even to trap live event from the control room.
3. The cameras would be activated through IEMS solution when the ENA/RS/alcohol is in link
with receipt record. At dispatches end the images would be trapped once the truck is at
check post and E-pass is made from the system. Again the truck image would be stored
linked with respective dispatch in the database.
4. Apart from that the camera would also capture random events which would be stored in
Local NVR, which can be downloaded by control room to control the functioning at
manufacturing end by the department. The event up to 48-72 hours would be stored in
NVR, depending on the hard disk capacity of the same.
5. Images of driver and truck number plates are to be stored in the database.
6. Live recording of each unit would be stored at local NVR which would be archived in central
database at the interval not exceeding 15 days for reference/ evidence of the department.
TSSP may plan the storage capacity at local end according to the requirement.
7. The control room should be able to visualize, monitor and store the different activities at
different check gates. The control room should be able to locate positions of vehicles as
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 37 | P a g e
and when required apart from a continuous monitoring through screen blips. The TSSP
should do the necessary integration as part of the project.
3.2.14 Control Room Setup at HQ
1. The TSSP is required to setup a control room at Excise head quarter in Bihar for monitoring
of liquor movement at the Check posts of various manufacturers& monitoring activities.
2. Department of Excise and Prohibition, Government of Bihar will provide requisite space to
TSSP for set up of control room. All other arrangements and equipment to set up control
rooms would be on account of TSSP
3. Minimum 1 no of 65” LED TV should be installed at HQ, Department of Excise and
Prohibition, Government of Bihar
4. The control room would be connected to State Data centre/ DC on a min 8 Mbps
communication link.
5. Proper maintenance and adequate number of UPS and DG Set to be proposed for control
room.
6. The requisite surveillance software for viewing all check posts and its activities on single
screen should be provided by TSSP.
7. The TSSP would be responsible for maintaining at least 45 days recording of activities in
live database for each distillery and hence should plan its storage accordingly.
8. At the end of the month the backup of recording should be handed over to excise
department for their archived record and future reference
3.2.15 Roles & Responsibility:
Every user who shall access the system should privileges based on their responsibilities. A
tentative role mapping is shown below, however the TSSP is expected to submit final Roles-
Access mapping list to Nodal Agency. Based on this list Department of Excise and Prohibition,
Government of Bihar Nodal Officer shall populate various departmental & external Users.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 38 | P a g e
Tentative Roles Categorization:
Sl
No
Role Acces
s
Right
s
Access
Coverage
Approving
Authority
Software
Security
Validation
Web App
1 Departmental Roles
1.1 Controller of Excise L1 All DS IMEA
1.2 Deputy Controller of Excise L2 All L1 DS IMEA
1.3 Assistant Commissioner L3 All L2 or above DS IMEA
1.4 Superintendent of Excise L4 L3 or above DS IMEA
1.5 Inspector of Excise L5 Geographic
Area
L4 or above DS IMEA
1.6 Sub-Inspector of Excise L6 Geographic
Area
L5 or above DS IMEA
1.7 Asst. Sub-Inspector of
Excise
L7 Geographic
Area
L6 or above DS NA
1.8 Head Excise Constable L8 Geographic
Area
L7 or above DS NA
1.9 BSBCL L9 Application
Module
Specific
L3 or above DS IMEA
2 Stakeholder Roles ( ref
Section 6.5.1)
Category 1 : Sugar Factor DS
Category 2 : Distillery DS
Category 3 : Blending &
Bottling Plant CL
DS
Category 4 : Blending &
Bottling Plant SCL
DS
Category 5 : Blending &
Bottling Plant IMFL
DS
Category 6 : Brewing &
Bottling Plant for Beer
DS
Category 7 : Blending &
Bottling Plant FMFL
DS
Category 8 : BSBCL Depot L9 or (L3 or
above)
11 External Entity Approved Public Information only NA NA
Sample Stakeholder Creation panel:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 39 | P a g e
Every Stakeholder identified shall have two logins
1. Owner Login – Verified by Owner’s DS
2. Authorised Representative – Verified by Representative’s DS
Sugar Mill Profile Creation:
Sample attributes of Sugar Mill Profile capture:
Distillery Profile Creation:
Sample attributes of Distillery Profile capture:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 40 | P a g e
IMFL/Beer Profile Creation
Sample attribute:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 41 | P a g e
3.2.16 Training & Capacity Building
Training program for departmental users will comprise of the below mentioned modules, with a
tentative duration for each training activity is elaborated below. The mode of imparting of all
trainings shall be electronic.
1. Core Excise Module ( 8 – 12 hrs)
2. Supply Chain Management( 8 – 12 hrs)
3. Vehicle Management Module( 12 – 24 hrs)
4. MIS Reporting Modules ( integrated with BSBCL) ( 8 – 12 hrs)
5. SLA Management Tool ( 8 – 12 hrs)
6. Call Centre &Grievance Module ( 2- 6 hrs)
7. Other Modules Training ( 2- 8 hrs)
8. Basic Computer Training( 8 – 16 hrs)
9. Content Management System for Department Site (State Head Quarter only) ( 4- 8 Hrs)
10. Tablet/PDA – Usability Training ( 4- 8 Hrs)
11. Tablet/PDA – IEMS Mobile App. ( 4- 8 Hrs)
12. The TSSP shall prepare and organize training programs to facilitate the user departments
in the efficient usage of the whole system.
3.2.17 Responsibility Matrix for Training:
Sl.
No
Task Details Responsibility
1 Content Creation for Training ( Soft Copy) TSSP
2 Content 1st Level Review Consultant
3 Content Approver Nodal Officer
4 Training Facilitation TSSP and Nodal Agency
5 Conducting the Training TSSP
3.2.18 Maintenance
The TSSP should define and indicate the preventive maintenance schedule and procedure.
Any special tools/ instruments/ equipment required carrying out the preventive and break down
maintenance of the system offered should be clearly indicated and offered to department by
the selected bidder at no extra cost.
3.2.19 Infrastructure at Field Office
Refer Annexure 5 for Hardware Specification
Site preparation and field infrastructure shall be implemented at:
Sl. No. Site ppn & Infra Details Units per
location
No of
Locations
Total Quantity
1. Check Post
Surveillance System
Box Camera 3 5 15
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 42 | P a g e
Lens for Box camera 3 5 15
POE Switch 1 5 5
NVR of each Check post 1 5 5
Boom Solution 2 5 10
8- Port Managed Switch 1 5 5
1.1.1.1 Infrastructure at HQ
3.2.20 Infrastructure for Staging & Production DC
Refer Annexure 4 for Hardware Specification
The list is indicative only and not restricted to the below. This is to facilitate the bidder. Bidder should
do its own hardware sizing based on proposed solution architecture, based on Hardware sizing
details.
S. No. Item Quantity
1 Database Servers (x64) 2
2 Application Servers 2
3 Web Server 2
4 Reporting Server (x64) 1
5 Mail / Messaging Server 2
3.2.21 Indicative Project Plan and payment schedule
S No Activity /Task /Milestones
Time to
Completion
(in Weeks)
Phase I
1 Project Start T
2 Mobilization Advance to TSSP T + 1
3 Supply of Hardware required for VMS T + 3
4 Start field testing of VMS T + 4
5 Implementation of VMS T + 6
Phase II
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 43 | P a g e
S No Activity /Task /Milestones
Time to
Completion
(in Weeks)
6 Requirement Study, Business Process re-engineering for best fit solution
and preparation of SRS T + 8
7 Finalization of Architecture Design of IEMS T + 8
8 Submission and acceptance of System Requirement Specifications T + 9
9 Finalization of Unit Test Plan T + 10
10 Finalization of Integration Test Plan T + 11
11 Completion of 50% Unit Test T + 12
12 Completion of 50% Integration Test T + 14
13 Completion of BSBCL Integration Test T + 14
14 Completion of 100% Unit Test T + 15
15 Completion of 100% Integration Test T + 16
16 Finalization of Staging System Test Plan T + 17
17 Completion of Staging System Testing T + 19
18 Commissioning of IT Infra at DC for FAT T + 17
19 Finalization of Production Environment readiness at DC T + 16
20 Completion pre FAT Training T + 19
21 Finalization of FAT Test Plan T + 19
22 STQC \ Govt. Empanelled Agency Quality& Security Certification T + 22
23 STQC \ Govt. Empanelled Agency Load Testing T + 24
24 Benchmarking of complete application for Hardware Sizing T + 26
25 Completion of pre FAT Validation T + 20
26 Start of Manpower Deployment T + 23
27 Completion of FAT T + 24
28 Completion of Manpower Deployment T + 24
29 Go Live T + 26
From the date of submission/completion of document/activity of by TSSP, Nodal agency has to get it
clarified and approve within 5 working days maximum. During this TSSP is expected to cooperate
with Nodal Agency.
S No Activity /Task /Milestones Payment
1 Mobilization Advance to TSSP 3% against BG of
equal amount
2 Supply of Hardware required for VMS 60% of Phase I cost
3 Implementation of VMS 35% of Phase I cost
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 44 | P a g e
S No Activity /Task /Milestones Payment
4 Submission and acceptance of System Requirement
Specifications 5% of Phase II cost
5 Completion of 100% Unit Test 5% of Phase II cost
6 Completion of 100% Integration Test 5% of Phase II cost
7 Commissioning of IT Infra at DC for FAT
15% of Phase II
cost on
commissioning
certificate by
department
8 STQC \ Govt. Empanelled Agency Quality& Security Certification 5% of Phase II cost
9 Completion of FAT 5% of Phase II cost
10 Completion of Manpower Deployment 5% of Phase II cost
11 Go Live 5% of Phase II cost
12 Operation and maintenance phase
50% of Phase II
cost in QGRs
against fulfilment
of SLAs
3.2.22 Approvals
The TSSP shall be responsible for obtaining approvals for any Statutory and Regulatory requirements
(if any) from any of the authorities. Further, the TSSP shall be responsible to get required
documentation completed for obtaining such approvals from time to time. The TSSP shall undertake
to do all such acts and deeds as required to ensure that the approvals are obtained only with prior
approval of department. The State Nodal Agency shall extend all reasonable assistance to the TSSP
in this regard.
3.2.23 Post acceptance support
1. From the day when the system goes “live”, the Bidder must provide expert personnel at state
level for a period of five (5) years on a full time basis for providing post Acceptance support
to the implemented system.
2. At the end of 5 years, department will have the option of extending the Post Acceptance
support for any further periods, if the need arises so.
3.2.24 Standards
The metadata standards published by DeiTY have to be followed.
3.2.25 Non-Conformities
1. The TSSP shall rectify and/or take necessary action to overcome any
nonconformities/observations with respect to their work as reported by department as
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 45 | P a g e
promptly as possible and at no additional cost to department if such rectification / action is
required to be undertaken during the contract period (that is, till the end of the O&M phase).
2. The TSSP shall provide the spares and service support for the entire IT infrastructure
supplied by them for the entire contract duration at no additional cost to department.
3.2.26 List of Deliverables
This is a suggested list of deliverables (but not limited to) from the successful bidder include–
1. Supply, Deployment and maintenance of Hardware Equipment
a. Servers at DC.
b. E lock and GPR tracker kit
c. Only GPS Tracker Kit
d. Check-gate Scanning System
e. Any other equipment required as per the proposed solution by TSSP.
2. System Requirement Specification (SRS) document containing detailed requirement capture
and analysis including functional requirement, integration with BSBCL software, Interface
Specifications and application security requirements.
3. High Level Software Design document including Software Architecture design, Logical and
Physical Database Design etc.
4. Low Level Software Design document including Programming Logic, Workflows etc.
5. Complete Source Code with documentation.
6. Test Plans and Test cases for
a. Unit Testing,
b. Integration Testing,
c. System Testing,
d. Final Acceptance Testing,
e. Security Testing,
f. Load Test Plan
7. Software Testing Documentation including complete defects/bugs/errors list , their
corresponding resolution and code impact for
g. System Testing
h. Final Acceptance Testing
8. Application to monitor the SLAs to be supplied by the TSSP.
9. Training Manuals and literature
10. Manuals- User manuals covering all areas like Systems Administration, Installation,
Maintenance and User level Operational issues and others as requesting by Nodal Agency
11. At least once a week Status, issues and Review Reports
12. Status reports- Integration with BSBCL applications
13. Support services during Implementation, Operations and Support stage
14. Internal review and testing documents of TSSP
15. Exit Management Plan
16. Escalation Mechanism on SLA’s
17. Standard Operating Procedure Document
The suggested activities to be performed for this project are explained below:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 46 | P a g e
i. Project Initiation
ii. Preparation of the Project Plan and the Inception Report
The TSSP needs to prepare an Integrated Project Plan for the entire assignment that
covers detailed tasks which are intended to perform as part of the assignment.
The roles and responsibilities for the project along with support arrangements that
are expected from the Department need to be jointly arrived at and has to be signed off
between the TSSP and Department.
The TSSP needs to prepare and submit an Inception Report, which will serve as the
foundational document for all activities related to the project. Additionally, the Inception
Report must cover the risks the TSSP anticipates and the plans they have towards Risk
mitigation.
The acceptance of the Inception Report is necessary before proceeding to the next stage
of the project.
iii. Requirement Analysis
A high-level analysis of processes has already been performed and functional
requirements have been identified. The Functional Requirement as envisaged for this
project shall be provided to the successful bidder. The TSSP needs to go through the
document, and may consult with the Department whenever necessary to get more details
on the requirements of the project. In case, TSSP needs to discuss with stakeholders
outside the Department to understand the processes better, they must intimate the
Department in advance for the same.
The TSSP must do a comprehensive discussion with the Department and subsequent
analysis to ensure that each of the requirements mentioned in the Functional Requirements
are covered in the requirement analysis they conduct and later captured in the Integrated
Excise Management System.
The TSSP must map the Functional Requirements to the proposed pre-integrated
packaged solution and analyse the existing gaps between the Functional Requirements
and the functionalities provided by package solution. The TSSP should estimate the
customization effort for the implementation and inform the same to Department.
Activities conducted as part of this task will result in the project deliverable
“Integrated Excise Management System Software Requirement Specifications”
(SRS) document, which shall detail the requirement of the complete solution up to the
minute level.
The SRS document should give the complete architecture of the proposed Integrated
Excise Management System. SRS should include, but not limited to:
- All Data base structure and detailed description of fields and tables.
- Naming conventions followed for the tables and fields.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 47 | P a g e
- Data flow diagrams (DFD) & entity-relationship (ER) diagrams.
- Details of validation rules and constraints like Integrity Checks etc. to be
applied.
- Format of all input screens including data entry requirements.
- Format of all reports that would be generated by Integrated Excise
Management System.
- Business logic used for all reports and functions.
- Access control mechanisms, data security and audit trails to ensure that
databases are not tampered or modified by unauthorized users.
The following guidelines need to be observed for security
- Build a complete audit trail of all transactions (add, edit and
delete) using transaction log reports, so that errors in data, intentional
or otherwise, can be traced and reversed.
- The most appropriate level of security commensurate with the value to
that function for which it is deployed must be chosen
- Access Controls must be provided to ensure that the databases are not
tampered or modified by the system operators.
- Implement data security to allow for changes in technology and business
needs.
iv. Definition & Design
Having conducted a comprehensive analysis of the requirements for the Integrated
Excise Management System, the TSSP would need to prepare an elaborate system design
for the Integrated Excise Management System.
Based on the requirements analysis conducted above, the TSSP must develop detailed
design of a normalized database for the Integrated Excise Management System.
The Integrated Excise Management System design must be such as to require the minimal
installation, if at all, at the user’s end, besides the Internet Browser. Moreover, all common
browsers (Internet explorer, Chrome, Mozilla etc) should be able to support the Integrated
Excise Management System suite of applications.
TSSP is encouraged to get users’ involvement in this stage when they are finalizing all
design components including the user interfaces, the mode of data entry, storage and
retrieval, outputs reports, queries and the application design as a whole.
The TSSP must consult a few portal designs of other organizations worldwide operational
in the excise sector and propose a progressive portal design for the project.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 48 | P a g e
The TSSP would be responsible for making sure that all the above pre-requisites are
adequately met.
Activities conducted as part of this task will result in the project deliverable “Integrated
Excise Management System Software Design Document” (SDD), which would include all
aspects of the design mentioned above
v. Procurement, Customization, Integration, Testing and Implementation of Pre-
integrated Package Solution
The Once the SDD is completed and signed-off, the TSSP should procure and customize
the pre- integrated package solution to take care of functional and design requirements as
defined in the Initiation phase.
The TSSP should deploy a dedicated team experienced in customization and deployment
of packaged solution.
The TSSP should deploy a team that is experienced in developing and integrating
applications with pre-integrated package solution.
The TSSP must deploy a software development methodology that ensures rapid
deployment of the applications in such a way that (a) the users are continually involved in
the development process, and (b) at least three cycles of iteration are allowed before
finalizing the components of the Integrated Excise Management System.
TSSP must specify the team structure as defined in the “key personnel” and “man power
requirements” sections and same should be adhered to while developing the solution.
From the integration perspective, the TSSP must take into account necessary interfacing
requirements (both at the application and data level) between the modules and the existing
information systems; should an interfacing need to be done with a module that is scheduled
for development in next phases, appropriate interfaces must be provided so as to effect this
integration as smoothly as is possible.
At every stage of the development process, the different components of the Integrated
Excise Management System must get thoroughly tested to make it bug-free.
Development shall be in three stages
Stage I: alpha version- TSSP would need to conduct (a) Acceptance testing of the
Integrated Excise Management System based on test cases developed and validated by
Department of Excise and Prohibition, (b) Master data migration or data entry so as to
facilitate the acceptance testing of all functionalities of the Integrated Excise Management
System, and (c) Training of the Department staff and other stakeholders on the continued
usage, maintenance and enhancement of the Integrated Excise Management System. Only
upon successful completion of the above mentioned three tasks, the implementation shall
move into the next stage.
Stage II: The beta version in which the Integrated Excise Management System will be made
available and restricted only to the users in the Department through an appropriate access
mechanism on the Web, and
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 49 | P a g e
Stage III: Statewide rollout or the official launch of the portal and the Integrated
Excise Management System applications through the Internet in two phases
vi. Supply, installation, configuration and commissioning of central hardware &
installation of required system software for application hosting
a. The TSSP shall draw out and recommend detailed specifications for the central
hardware that needs to be used for hosting. Indicative Bill of Material is already given
in this RFP. However TSSP should propose any other hardware to host the
application at DC.
b. For any components/ equipment proposed by TSSP, the Specifications must be
futuristic with at least a five-year horizon to start with and recommended hardware
should be able to accommodate any scaling up requirements necessitated in future.
Indicative scalability requirements are mentioned in the solution description.
c. Based on the recommendations, TSSP must procure, install and successfully
commission the hardware in such a way that the implementation plan does not suffer.
d. TSSP will coordinate with the DC operator to co-host the Integrated Excise
Management System application and leverage the existing infrastructure at DC.
vii. Configuration and commissioning of user level hardware & the required system
software and other software
e. TSSP must therefore procure, install and successfully commission the suggested
hardware in such a way that the implementation plan does not suffer.
f. TSSP must also procure and successfully install all the system software such as
operating systems and any other software for using the Integrated Excise
Management System.
g. Supply of the hardware, software, networking equipment, UPS, inverter to the location
as per the requirements
h. Installation, Testing and Commissioning of UPS, Inverter
i. Physical Installation of Desktops, Printer, Scanner, MFD, Switch- Connecting
peripherals, devices, Plugging in
j. Operating System Installation and Configuration
k. Installation of Antivirus and other support software if any
l. Configuring the security at the desktops, switch and broadband connection routers
m. Network and browser Configuration
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 50 | P a g e
n. Test accessibility and functionality of Integrated Excise Management System
application from the desktops
o. Ensuring all the systems required are supplied, installed, configured, tested
and commissioned and declaring the site to be operational.
p. At each of the location, acceptance certificate shall be issued to the TSSP
after the successful commissioning.
viii. Commissioning for all Project Locations
a. At each of the location, acceptance certificate shall be issued to the TSSP
after the successful commissioning.
b. Department can also arrange for site visits to assess the site preparation visits for 1-
2 locations for interested bidders.
ix. Training of the department users for effectively using the system
a. The TSSP shall impart training to the Department staff and other key stakeholders
on the usage and maintenance of the Integrated Excise Management System.
b. Department has already done detailed training needs analysis and has come out with
list of modules and user groups. The details of which are furnished below
Technical training for the Department of Excise and Prohibition central team of 3 members
End user training before Go-live, to be imparted through training a team of Trainers, whereby
about 2 Trainers will be trained for each module
All the end users (of about 1200 in number) through different batches (One time training)
x. The TSSP should provide the following in his bid:
a. Description of the approach and tentative plan for each type of training with the
tentative time frame;
b. Duration for each type of training;
c. Description of the training hand-outs/ manuals to be provided to the trainees.
xi. The TSSP will be responsible for:
a. Providing a Training Strategy, describing the proposed approach in providing training
to various categories of users;
b. Conducting separate training sessions for separate training types, each in suitable
batches;
c. Preparation of the training material and end user manuals covering “how to use”
concepts for all modules to be implemented.
xii. Operation and Maintenance of the Integrated Excise Management System application
and all associated hardware and network equipment
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 51 | P a g e
a. On successful completion of above tasks and with the complete system going live,
the TSSP must extend Post Implementation Support till the end of contractual period.
b. The TSSP needs to provide the operational and maintenance support for all the
modules that are implemented and being used before the Go-Live. In other words,
the TSSP needs to provide operational and maintenance support of all the modules,
whenever they are completed and installed.
c. During the operational and maintenance support, the TSSP must
Propose a Post Implementation Team (PIT).
The said PIT team must ensure that all necessary measures are taken for the
smooth implementation of the Integrated Excise Management System
Although no further training at this stage is envisaged, the PIT team must ensure
that an Integrated Excise Management System support team is duly prepared
that will gradually takeover from the PIT team once the latter’s contractual term
is over.
The team must ensure that all necessary know-how is transferred to the Integrated
Excise Management System support team in such a manner so as to make for
a smooth transition. Performance metrics for the above transition will need to be
agreed between the TSSP and the Department to ensure successful conclusion of
this stage.
The TSSP must also establish the helpdesk for the users to contact in case of
any Integrated Excise Management System problems
d. Ensuring that the system is available as per the prescribed SLAs. The TSSP should
install/develop his/her own tools for monitoring the SLAs.
e. Re-installations, in the event of system crash/failures.
f. Develop Standard Operating Procedures (SOPs)
g. Over all monitoring and management of the systems implemented for Integrated
Excise Management System Project, which includes administration of Networks, UPS
and all other services ancillary to these facilities, in compliance with standards and
specifications.
h. Product Upgrades
i. Ensure overall security of the solution including installation and management of
Antivirus solution for protection of all the servers and systems implemented for the
project, application of updates/ patches etc. The antivirus patches and updates to be
applied from time to time, after appropriate testing of the patches in the staging area.
j. Backup of operating system, database and application as per stipulated policies.
k. Monitoring and enhancement of the performance of scheduled backups, schedule
regular testing of backups and ensure adherence to related retention policies.
l. Reactive maintenance that is intended to troubleshoot the system with sufficient
teams positioned at key places
m. Performance tuning of the system as may be needed to comply with SLA
requirements on a continuous basis.
n. Escalation and co-ordination with other partners for problem resolution wherever
required.
o. System administration tasks such as creating and managing users, taking backups
etc.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 52 | P a g e
p. Whenever a component has to be replaced because of technical,
functional, manufacturing or any other problem, it shall be replaced with a component
of the same make and configuration.
q. In case the component of same make and configuration is not available, the
replacement shall conform to open standards and shall be of a higher configuration
specifically approved by Department.
r. Produce and maintain system audit logs on the system for a period agreed in the
agreement. On expiry of the said period, the audit logs should be archived and stored
off- site.
xiii. Handholding Support
The TSSP will provide one qualified and trained person per location for a period of three
months to handhold the staff and ensure that the staffs in those locations are able to use
Integrated Excise Management System application on their own by the end of the
handholding period. TSSP must provide the project team as per details and eligibility
qualifications given in this RFP. Minimum 2 persons per division must be provided for
handholding
Handholding and project support would be required only after the successful
commissioning of Integrated Excise Management System application and the necessary
infrastructure and completion of capacity building and change management initiatives in
respective places.
Code of Conduct for Handholding personnel are as mentioned below:
The person to be engaged by TSSP for Handholding support should work as
six days per week.
Handholding personnel should give 100% availability on all working days.
The qualification required for handholding personnel is described man power
requirements section.
The scheduling and requirement for handholding personnel would be in line
with the implementation phases of the project roll out as described in deliverables
and timelines section.
xiv. Helpdesk support
The help desk service will serve as a single point of contact for all incidents and
service requests to the helpdesk. The service will provide a Single Point of Contact
(SPOC) and also escalation / closure of incidents for the user departments.
The activities shall include:
a. Deployment of sufficient manpower to attend the incoming calls/ complaints for extending
technical support to government users
b. Help Desk Team should consists of One Operational Manager and Two Help Desk
Resources.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 53 | P a g e
c. Deployment of web-based tool for the helpdesk
d. Provide Help Desk facility during agreed SLA for reporting user department incidents /
issues / problems with the Integrated Excise Management System application and network.
e. Provide necessary channels for reporting issues to the help desk. The incident reporting
channels could be the following:
Specific E-Mail account
Toll-free dedicated Phone Numbers
Portal
f. Implement a call logging system in line with the severity levels as per the SLAs. The Help
desk shall log user calls related to Integrated Excise Management System and assign an
incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
g. Track each incident / call to resolution.
h. Escalate the calls, to the appropriate levels, if necessary as per the escalation matrix
agreed between the TSSP and the department. The escalation matrix shall be developed
by the TSSP’s in discussion with the Department of Excise and Prohibition.
i. Coordinate with respective OEM for closure of calls.
j. Coordinate with BSNL/ BSWAN/Private ISPs for closure of calls related to Network.
k. Analyze the incident / call statistics and provide monthly reports including but not limited
to:
Type of incidents / calls logged
Incidents / calls resolved
Incidents / calls open
l. Creation of knowledge base on frequently asked questions to assist user departments in
resolving basic issues themselves.
m. Provide feedback to callers.
n. Continuous monitoring of the system to ensure availability as per agreed SLAs.
o. Monitoring shall be done with the help of SAL monitoring tools and system logs / counters
and therefore the reports and alerts can be auto-generated.
xv. Documentation
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 54 | P a g e
The TSSP must ensure that complete documentation of Integrated Excise Management
System is provided with comprehensive user manuals, and adhere to standard methodologies
in software development as per ISO standard and/or CMM models. The following documents
are the minimum requirements:
Communications Plan listing all stakeholders in the project, defining their roles
Quality Assurance Plan Documenting the planned and systematic pattern of all actions
necessary to assure confidence that the software developed will conform to the Integrated
Excise Management System functional and technical requirements.
Interface Control Document, documenting the interface characteristics of one or more
systems and documents agreements between interface owners.
Test Plan Containing information on the software test environment to be used for
independent testing, the test cases to be performed, and the overall testing schedule.
This includes methodology, schedule, resources, tools, procedures, environment
definition, test cases, and software test results.
Systems Manual Detailing the data structure, table, forms and report structures.
Operations Manual providing instructions for installing the application, troubleshooting,
interpreting message logs, and FAQs (Frequently Asked Questions).
User Manual (both online and paper copies) providing detailed instructions on how to use
the software. In addition, it describes how to access, submit inputs to, and interpret
outputs from the application.
A data dictionary listing out all the data elements shall be prepared.
3.3 Acceptance Testing and Certifications
The primary goal of Acceptance Testing and Certification is to ensure that the Project (including
all the project components as discussed in the scope of work) meets requirements, standards,
specifications and performance, by ensuring that the following are associated with clear,
quantifiable metrics for accountability:
− Functional requirements
− Infrastructure (Hardware and Network) Compliance Review − Availability of the project Services in the defined locations − Performance − Security − Manageability − SLA Reporting System − Project Documentation (Design, development, configuration, training
and
administratio
n manuals etc) − Data Quality Review
As part of Acceptance testing, performed through a third party agency, Department of Excise
and Prohibition shall review all aspects of project development and implementation covering
software, hardware and networking including the processes relating to the design of solution
architecture, design of systems and sub-systems, coding, testing, business process description,
documentation, version control, change management, security, service oriented architecture,
performance in relation to defined requirements, interoperability, scalability, availability and
compliance with all the technical and functional requirements of the RFP and the agreement.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 55 | P a g e
The procedures and parameters for testing will be laid down by the Third Party Agency after
approval from Department of Excise and Prohibition ; the solution deployed by the vendor has to
satisfy third party acceptance testing upon which the system shall go-live, subject to Department
of Excise and Prohibition approval.
Department of Excise and Prohibition will establish appropriate processes for notifying the
selected vendor of any shortcomings from defined requirements at the earliest instance after
noticing the same to enable the selected vendor to take corrective action. All gaps identified shall
be addressed by the vendor immediately prior to Go-live of the solution. It is the responsibility
of the selected Bidder to take any corrective action required to remove all shortcomings, before
the roll out of the project.
It is to be noted that the involvement of the third party for acceptance testing and certification,
does not absolve the vendor of his responsibilities to meet all SLAs as laid out in this RFP
document.
It is to be noted that:
Department of Excise and Prohibition may get the solution audited through a Third Party before
Go-Live and periodically after Go-Live in order to ensure the success of the project. Such third-
party agency for carrying out the acceptance testing and certification of the entire solution will be
nominated by the Department.
Following discusses the acceptance criteria to be adopted for the project as mentioned above.
The list below is indicative and the activities will include but not be limited to the following:
Functional Requirements Review
The solution developed/customized by selected Bidder shall be reviewed and verified by the
agency against the Functional Requirements signed-off between the Department of Excise and
Prohibition and the selected Bidder. All gaps, identified shall be addressed by the vendor
immediately prior to Go-live of the solution. One of the key inputs for this testing shall be the
traceability matrix to be developed by the vendor for the solution. Apart from Traceability Matrix,
agency may develop its own testing plans for validation of compliance of system against the
defined requirements. The acceptance testing w.r.t. the functional requirements shall be
performed by independent third party agency (external audit) as well as the select internal
department users (User Acceptance Testing) and system has to satisfy both third party
acceptance testing and internal user acceptance testing, upon which the system shall go-live.
For conducting the User Acceptance Testing, Department of Excise and Prohibition shall identify
the employees from respective divisions, who shall be responsible for day-to-day operations of
the functions automated through the project.
The system, during the functional requirements review, shall necessarily satisfy the user
acceptance testing process.
Infrastructure Compliance Review
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 56 | P a g e
Third party agency shall perform the Infrastructure Compliance Review to verify the
conformity of the Infrastructure (both IT, non IT as well as Network in frastructure) supplied
by the selected Bidder against the requirements and specifications provided in the RFP
and/or as proposed in the proposal submitted by the selected Bidder. Compliance review
shall not absolve the vendor from ensuring that proposed infrastructure meets the SLA
requirements.
Security Review
The software developed/customized shall be audited by the agency from a security and
controls perspective. Such audit shall also include the IT infrastructure and network deployed
for the project. Following are the broad activities to be performed by the Agency as part of
Security Review. The security review shall subject the solution to the following activities.
Audit of Network, Server and Application security mechanisms
Assessment of authentication mechanism provided in the application
/components/modules
Assessment of data encryption mechanisms implemented for the solution
Asessment of data access privileges, retention periods and archival mechanisms
Server and Application security features incorporated etc
Application Security mechanisms should be accessed in compliance with the IT Act 2000,
2008 Amendment and IT rules 2011, such that it maintains data/information Integrity,
Confidentiality, Non repudiation
Audit of Security mechanisms so that they are in compliance with the latest Guidelines
by Controller of Certifying authority (CCA),IT Act, ISO27001.
Gap assessment of certain controls like say ISO 27001 and section 43, 47, 66, 69, 79,
84 and 87 of IT ACT amendment 2008 and decide how the sensitive data from a data
centric stand point is to be protected.
Performance
Performance is another key requirement for the project and the agency shall review the
performance of the deployed solution against certain key parameters defined in SLA. Such
parameters include request‐response time, work‐flow processing time, concurrent sessions
supported by the system etc, Disaster Recovery drill etc. The performance review also
includes verification of scalability provisioned in the solution for catering to the project
requirements.
Availability
The solution should be designed to remove all single point failures. Appropriate redundancy
shall be built into all the critical components to provide the ability to recover from failures.
The agency shall perform various tests including network, server, security, DC/DR fail‐over
tests to verify the availability of the services in case of component/location failures. The
agency shall also verify the availability of the project services to all the users in the defined
locations.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 57 | P a g e
Manageability Review
The agency shall verify the manageability of the solution and its supporting
infrastructure deployed using the Enterprise Management System (EMS) proposed by the
selected Bidder. The manageability requirements include requirements such as remote
monitoring, administration, configuration, inventory management, fault identification etc.
SLA Reporting System
The selected Bidder shall design, implement/customize the Enterprise Management System
(EMS) and shall develop any additional tools required to monitor the performance indicators
listed as per the SLAs mentioned the RFP. The Acceptance Testing and Certification agency
shall verify the accuracy and completeness of the information captured by the SLA monitoring
system implemented by the vendor and shall certify the same. The EMS deployed for the
project, based on SLAs, shall be configured by the selected Bidder to calculate the payment to
be paid by the department after deducting the necessary penalties.
Project Documentation
The Agency shall review the project documents developed by the selected Bidder including
requirements, design, source code, installation, training and administration manuals, version
control etc.
Any issues/gaps identified by the Agency, in any of the above areas, shall be addressed to
the complete satisfaction of the Department.
Data Quality
The Agency shall perform the Data Quality Assessment for the Data digitized by selected
Bidder and the data migrated by the vendor to the new system. The errors/gaps identified
during the Data Quality Assessment shall be addressed by the vendor before moving the
data into production environment, which is a key mile stone for Go-live of the solution.
3.4 Payment schedules
The selected TSSP (Bidder) shall be paid on completion of milestones that have been approved
and accepted by Director, Department of Excise and Prohibition and endorsed by Department
of Excise and Prohibition, Government of Bihar at the rates specified by the bidder and agreed
upon.
Department of Excise and Prohibition, Government of Bihar shall make a payment after the
successful completion of every milestone of any given phase when the bidder claims for payment
with the following supporting document:
1. Approval letter from the Department of Excise and Prohibition for the milestone achieved
2. Acceptance certificate for the sites accepted by Department of Excise and Prohibition ,
Bihar
3. All supporting documents like the bills, invoices etc.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 58 | P a g e
1.1.2 Other Payment Terms
All the payments to the TSSP will be made as per the Payment Schedule and Terms of
Payment set out in this RFP, upon submission of invoices along with relevant Sign Off from
the Department of Excise and Prohibition.
In the event of premature termination of the agreement prior to the launch of the Project, the
Supplying Agency shall not be eligible to receive any compensation or payment. Further,
appropriate penalty would be imposed on the Supplying Agency as decided by the Department
of Excise and Prohibition, Bihar
3.5 Acceptance criteria
The primary goal of Testing & Acceptance would be to ensure that the project meets
requirements, standards, specifications and performance prescribed by the RFP by
ensuring that the following are associated with clear, quantifiable metrics for accountability:
1. Functional Requirements
2. Availability
3. Performance
4. Security
5. Manageability
6. Project Documentation
7. Data Quality
The project is to be designed to meet all functional, non-functional and management
requirements as mentioned in the RFP
Department of Excise and Prohibition will accept the commissioning and project Go-
Live only after successful User Acceptance Testing confirmation from all respective
departments.
The departments will assess the functionality of the system along with the required
outputs and MIS reports based on requirements/solution proposed in FRS, RFP, SRS
and Software Design Document (SDD) documents to give final acceptance to the
system.
A team comprising of representatives from Department of Excise and Prohibition ,
TSSP and respective departments will verify satisfactory performance of all the
components of the solution with reference to requirements/solution in the FRS, RFP,
SRS and SDD documents.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 59 | P a g e
Any delay on account of Government side procedures such as issuance of Government
orders, logistics arrangement at site offices, personnel deployment, power supply,
network connectivity and bandwidth etc. should not be considered for acceptance.
In case such a delay occurs, the acceptance should be completed for those modules
where these procedures are not impacting.
The prorated payment for the delayed modules, if any may be made later at the
discretion of Department of Excise and Prohibition.
Security Audit of the IT Infrastructure - TSSP is also required to conduct security audit
of the entire IT infrastructure carried out by the third party and should be carried out
before the Operational go-live of the entire system.
Infrastructure Compliance Review - On receipt of hardware delivered by the TSSP,
Purchaser will physically check all packages & boxes to check that the items are
received as against the quantities & specifications indicated by the TSSP in its
Proposal. All System software being provided must be the latest & complete with all
manuals. They must include the licenses, media (CD ROM) and certificate of
authenticity. On establishment of the network, installation & integration of the various
components of the networks,
Purchaser will carry out acceptance testing of the network/ integrated system to verify
the conformity of the performance against the requirements and specifications provided
in the RFP and/or as proposed in the proposal submitted by TSSP. A burnout test for
the servers shall be carried out for 72 hrs.
CERT-IN certification for the services on central application, web-portal and other
modules has to be taken before the Go-Live of the project.
The Acceptance Test shall include unit test of each and every function and facility of
the Web-Portal, Core modules and other functionalities of the solution. The functional
requirement for the solution has been shared in Annexure VII of the RFP. The system
developed/customized by vendor shall be reviewed and verified by the third party
agency against the Functional Requirements signed-off between TSSP and
Department of Excise and Prohibition. Any gaps, identified as a severe or critical in
nature, shall be addressed by vendor immediately prior to Go-live of the system
The Acceptance Test shall include checks for all cross-functional and Inter-module
integration and data flow requirements
Acceptance of the system shall be based on the integrated performance of Hardware,
Software and Networking. The specification for Hardware and Networking shall be
carefully specified by the TSSP so as to ensure the desired level of performance of the
Solution. Networking equipment supplied should be compatible to IPV6.
Performance of the application is measured based on the throughput and latency of
the system. The performance test will include following components:
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 60 | P a g e
Determination of performance metrics based on the Services level requirements
mentioned in RFP
Designing performance tests
Development of workload
Performance testing
Identification of bottlenecks and providing solutions
Determining final performance figures.
Communication of final results to all stakeholders
Final Acceptance Testing – Pre- requisites of Final Acceptance shall have the following:
Installation & commissioning of all hardware, software supplied under this RFP
including deployment of NMS , EMS , Helpdesk software
All documentation and relevant acceptance test document (including IT
Components, non IT components).
Installation and commissioning shall include installation and commissioning of
IT, non – IT components across project Department of Excise and Prohibition
offices / Client sites and at DC & DR Site
For both IT & Non-IT equipment / software manuals / brochures / Data Sheets /
CD / DVD / media for all the supplied components
Availability of all the defined services shall be verified and mutually agreed
between Department of Excise and Prohibition and the successful bidder
TSSP shall be required to demonstrate all the features / facilities / functionalities as
mentioned in the RFP.
Acceptance by Department of Excise and Prohibition is subject to satisfactory response
from respective departments for all Modules and core application. Only after the
satisfactory response from the entire stakeholder department, UAT report will be
accepted by Department of Excise and Prohibition and the UAT phase will be
considered completed.
3.6 Downstream work
Department of Excise and Prohibition would have all the rights with respect to the
Integrated Excise Management System solution and the Bidders are restricted to
carry out any downstream work resulting from this assignment.
3.7 General Requirements
I. Licensing Requirements
A. All system software, licenses, etc. have to be procured in the name of the <Specify
the appropriate name>
B. The licenses should be perpetual and enterprise wide for the core application and
other software unless otherwise stated. The software licenses shall not be restricted
based on location and the BSBCL should have the flexibility to use the software
licenses for other requirements, if required
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 61 | P a g e
II. Asset Management
The selected Bidder will perform the following asset management functions with respect to
the infrastructure deployed at various locations:
A. Take periodic stock of, review physical inventory and maintain stock registers of
hardware at all locations covered under this Project. The selected Bidder would
maintain stock registers as per format agreed with the BSBCL.
B. Maintain documentation of the hardware assets, maintain asset Information for all
Project locations, on parameters to be mutually agreed between the BSBCL and the
selected Bidder, which shall include details like -
1. Product type, model number, version number
2. Manufacturer
3. Office location
4. Maintenance status, etc.
C. Update or correct the asset information following any new installations, movement,
addition, or change performed by the selected Bidder.
D. Produce periodic reports and machine readable files in agreed upon format
pertaining to some or all of the asset information.
E. Restrict movement of server/equipment/items in or out of SDC or any other location
under the Project without prior permission from the BSBCL.
III. Warranty and Support
A. The selected Bidder shall warrant that the IT Infrastructure supplied to the
Department for this Project shall have no defects arising from design or workmanship
or any act or omission of the selected Bidder. The warranty shall remain valid for the
Contract period on all the items supplied as per the Contract.
B. The selected Bidder shall replace any parts/ components of the IT infrastructure
supplied for the Project if the components are defective and during the entire
warranty period the selected Bidder shall apply latest upgrades for all the hardware
components after appropriate testing. The BSBCL will not pay any additional costs
separately for warranty and the overall IT infrastructure cost quoted by the selected
Bidder shall include the same.
IV. Since the Project aims to reuse the common infrastructure created under SDC, SWAN
Projects, the selected Bidder will also be required to coordinate with SDC, SWAN teams to
ensure that uptime and performance requirements of the RFP are met. However, the selected
Bidder shall be held solely responsible for performance and service levels of any
infrastructure deployed by the selected Bidder as part of this Contract.
V. Knowledge Transfer
A. At the end of the Contract period, the selected Bidder will be required to provide
necessary handholding and transition support to designated staff or any other agency
that is selected for maintaining the system post the Contract with the selected Bidder.
The handholding support will include but not be limited to, conducting detailed
walkthrough and demonstrations for the IT Infrastructure, handing over all relevant
documentation, addressing the queries/clarifications of the new agency with respect
to the working / performance levels of the infrastructure, conducting training sessions
etc.
B. Knowledge Transfer is an integral part of the scope of work of the selected Bidder.
This will have to be done even in case the Contract with the Bidder ends or is
terminated before the planned timelines.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 62 | P a g e
Please note that this is only an indicative list. Any other activity, over and above these, as may be
deemed necessary by the selected Bidder to meet the service levels and requirements specified in
this Contract are also required to be performed by the selected Bidder at no additional cost.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 63 | P a g e
3.8 Exit Management
4.6.1 Purpose
I. This sets out the provisions, which will apply on expiry or termination of the MSA, the Project
Implementation, Operation and Management SLA.
II. In the case of termination of the Project Implementation and/or Operation and Management,
the Parties shall agree at that time whether, and if so during what period, the provisions of
this Schedule shall apply.
III. The Parties shall ensure that their respective associated entities carry out their respective
obligations set out in this Exit Management Schedule.
4.6.2 Transfer of Assets
I. BSBCL shall be entitled to serve notice in writing on the TSSP at any time during the exit
management period as detailed hereinabove requiring the TSSP and/or its sub-contractors
to provide the BSBCL with a complete and up to date list of the Assets within 30 days of such
notice. BSBCL shall then be entitled to serve notice in writing on the TSSP at any time prior
to the date that is 30 days prior to the end of the exit management period requiring the TSSP
to sell the Assets, if any, to be transferred to BSBCL or its nominated agencies at book value
as determined as of the date of such notice in accordance with the provisions of relevant
laws.
II. In case of contract being terminated by BSBCL, BSBCL reserves the right to ask TSSP to
continue running the project operations for a period of 6 months after termination orders are
issued.
III. Upon service of a notice under this Article the following provisions shall apply:
A. in the event, if the Assets to be transferred are mortgaged to any financial institutions
by the TSSP, the TSSP shall ensure that all such liens and liabilities have been
cleared beyond doubt, prior to such transfer. All documents regarding the discharge
of such lien and liabilities shall be furnished to the <<‘State Designated Agency’>>.
B. All risk in and title to the Assets to be transferred / to be purchased by the BSBCL
pursuant to this Article shall be transferred to BSBCL, on the last day of the exit
management period.
C. BSBCL shall pay to the TSSP on the last day of the exit management period such
sum representing the Net Block (procurement price less depreciation as per
provisions of Companies Act) of the Assets to be transferred as stated in the Terms
of Payment Schedule.
D. Payment to the outgoing TSSP shall be made to the tune of last set of completed
services / deliverables, subject to SLA requirements.
E. The outgoing TSSP will pass on to BSBCL and/or to the Replacement TSSP, the
subsisting rights in any leased properties/ licensed products on terms not less
favorable to BSBCL / Replacement TSSP, than that enjoyed by the outgoing TSSP.
4.6.3 Cooperation and Provision of Information
During the exit management period:
I. The TSSP will allow the BSBCL or its nominated agency access to information
reasonably required to define the then current mode of operation associated with the
provision of the services to enable the BSBCL to assess the existing services being
delivered;
II. promptly on reasonable request by the BSBCL, the TSSP shall provide access to
and copies of all information held or controlled by them which they have prepared or
maintained in accordance with this agreement relating to any material aspect of the
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 64 | P a g e
services (whether provided by the TSSP or sub-contractors appointed by the TSSP).
The BSBCL shall be entitled to copy of all such information. Such information shall
include details pertaining to the services rendered and other performance data. The
TSSP shall permit the BSBCL or its nominated agencies to have reasonable access
to its employees and facilities as reasonably required by the Chairman, PIU to
understand the methods of delivery of the services employed by the TSSP and to
assist appropriate knowledge transfer.
4.6.4 Confidential Information, Security and Data
I. The TSSP will promptly on the commencement of the exit management period supply
to the BSBCL or its nominated agency the following:
A. information relating to the current services rendered and customer and
performance data relating to the performance of sub contractors in relation to
the services;
B. documentation relating to Computerization Project’s Intellectual Property
Rights;
C. documentation relating to sub-contractors;
D. all current and updated data as is reasonably required for purposes of BSBCL
or its nominated agencies transitioning the services to its Replacement TSSP
in a readily available format nominated by the BSBCL, its nominated agency;
E. all other information (including but not limited to documents, records and
agreements) relating to the services reasonably necessary to enable BSBCL
or its nominated agencies, or its Replacement TSSP to carry out due diligence
in order to transition the provision of the Services to BSBCL or its nominated
agencies, or its Replacement TSSP (as the case may be).
II. Before the expiry of the exit management period, the TSSP shall deliver to the
BSBCL or its nominated agency all new or up-dated materials from the categories
set out in Schedule above and shall not retain any copies thereof, except that the
TSSP shall be permitted to retain one copy of such materials for archival purposes
only.
III. Before the expiry of the exit management period, unless otherwise provided under
the MSA, the BSBCL or its nominated agency shall deliver to the TSSP all forms of
TSSP confidential information, which is in the possession or control of Chairperson,
PIU or its users.
4.6.5 Employees
I. Promptly on reasonable request at any time during the exit management period, the
TSSP shall, subject to applicable laws, restraints and regulations (including in
particular those relating to privacy) provide to the BSBCL or its nominated agency a
list of all employees (with job titles) of the TSSP dedicated to providing the services
at the commencement of the exit management period.
II. Where any national, regional law or regulation relating to the mandatory or automatic
transfer of the contracts of employment from the TSSP to the BSBCL or its nominated
agency, or a Replacement TSSP ("Transfer Regulation") applies to any or all of the
employees of the TSSP, then the Parties shall comply with their respective
obligations under such Transfer Regulations.
III. To the extent that any Transfer Regulation does not apply to any employee of the
TSSP, department, or its Replacement TSSP may make an offer of employment or
contract for services to such employee of the TSSP and the TSSP shall not enforce
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 65 | P a g e
or impose any contractual provision that would prevent any such employee from
being hired by the Chairperson, PIU or any Replacement TSSP.
4.6.6 Transfer of Certain Agreements
On request by the BSBCL or its nominated agency the TSSP shall effect such assignments, transfers,
licences and sub-licences as the Chairperson, PIU may require in favour of the Chairperson, PIU, or
its Replacement TSSP in relation to any equipment lease, maintenance or service provision
agreement between TSSP and third party lessors, vendors, and which are related to the services and
reasonably necessary for the carrying out of replacement services by the BSBCL or its nominated
agency or its Replacement TSSP.
4.6.7 Rights of Access to Premises
I. At any time during the exit management period, where Assets are located at the TSSP's
premises, the TSSP will be obliged to give reasonable rights of access to (or, in the case of
Assets located on a third party's premises, procure reasonable rights of access to) the BSBCL
or its nominated agency and/or any Replacement TSSP in order to make an inventory of the
Assets.
II. The TSSP shall also give the BSBCL or its nominated agency or its nominated agencies, or
any Replacement TSSP right of reasonable access to the Implementation Partner's
premises and shall procure the BSBCL or its nominated agency or its nominated agencies
and any Replacement TSSP rights of access to relevant third party premises during the exit
management period and for such period of time following termination or expiry of the MSA as
is reasonably necessary to migrate the services to the BSBCL or its nominated agency, or a
Replacement TSSP.
4.6.8 General Obligations of the TSSP
I. The TSSP shall provide all such information as may reasonably be necessary to effect as
seamless a handover as practicable in the circumstances to the BSBCL or its nominated
agency or its Replacement TSSP and which the TSSP has in its possession or control at any
time during the exit management period.
II. For the purposes of this Schedule, anything in the possession or control of any TSSP,
associated entity, or sub-contractor is deemed to be in the possession or control of the TSSP.
III. The TSSP shall commit adequate resources to comply with its obligations under this Exit
Management Schedule.
4.6.9 Exit Management Plan
I. The TSSP shall provide the BSBCL or its nominated agency with a recommended exit
management plan ("Exit Management Plan") which shall deal with at least the following
aspects of exit management in relation to the MSA as a whole and in relation to the Project
Implementation, and the Operation and Management SLA.
A. A detailed program of the transfer process that could be used in conjunction with a
Replacement TSSP including details of the means to be used to ensure continuing
provision of the services throughout the transfer process or until the cessation of the
services and of the management structure to be used during the transfer;
B. plans for the communication with such of the TSSP's sub contractors, staff, suppliers,
customers and any related third party as are necessary to avoid any material
detrimental impact on the BSBCL’s operations as a result of undertaking the transfer;
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Integrated Excise Management System 66 | P a g e
C. (if applicable) proposed arrangements for the segregation of the TSSP's networks
from the networks employed by BSBCL and identification of specific security tasks
necessary at termination;
D. Plans for provision of contingent support to BSBCL, and Replacement TSSP for a
reasonable period after transfer.
II. The TSSP shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept
relevant and up to date.
III. Each Exit Management Plan shall be presented by the TSSP to and approved by the BSBCL
or its nominated agencies.
IV. The terms of payment as stated in the Terms of Payment Schedule include the costs of the
TSSP complying with its obligations under this Schedule.
V. In the event of termination or expiry of MSA, and Project Implementation, each Party shall
comply with the Exit Management Plan.
VI. During the exit management period, the TSSP shall use its best efforts to deliver the services.
VII. Payments during the Exit Management period shall be made in accordance with the Terms
of Payment Schedule.
VIII. This Exit Management plan shall be furnished in writing to the BSBCL or its nominated
agencies within 90 days from the Effective Date of this Agreement.
4 Detailed Implementation and Roll-out Plan
I. TSSP shall prepare a detailed roll-out plan for each of the districts in the phase and get the
same approved by the BSBCL. TSSP is also responsible for conducting workshops for the
key officers of BSBCL and Department) of the Districts / State for presenting the District-Wise
roll-out plan and get the approval of the same.
II. Before getting the final approval of the State Nodal Officer, the TSSP shall also provide the
necessary assistance for the key stakeholder of the Districts / State during the design and
implementation of the project in the State. A detailed rollout checklist should be maintained
for migrating application to production as well as for location readiness.
III. One of the important factors that would determine the success of the the implementation in
the State is the continuous availability of domain experts like Project Manager, Solution
Architect, Network Administrator and System Administrator to the implementation team which
would be selected with the approval of Department. TSSP shall put together a team of domain
experts with relevant as detailed out in the RFP on a full time basis.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System – Volume II
5 Specification of Components
i. E-locks
Electrical Specifications Input voltage +9V to +36V DC and input protected against reverse polarity & voltage surges.
Fuse Rating 1 Amp, 250V slow-blow type
Current Rating at 12V DC In Idle mode: 150 mA
In Data Transfer/Voice mode: 220 mA
GSM Device Specification Type Tri-Band (900/1800/1900 MHz)
GPRS Multi-Slot Class 10. Mobile Station Class B
GSM Phase 2/2+
RFID Module Full two way duplex Mountable and unmountable
Environmental Specification Full Operation Temp -10 °C to + 55 °C
Storage Temp -10 °C to + 60 °C
Humidity <95%RH
Software User memory 2048 MB Events memory: 50 events
Vibration and Shock MIL STD 810D
Tracking and Tracing Seal status in real time
SOS Emergency SOS Red Switch
I/O Digital Input 4 Input ( two positive trigger, two negative trigger)
Life 4 years minimum with 50 cycles per day
LED Indications PL VMU Pilot status
Weather proof IP 67
Standards FCC, CE and CCoE
ii. GPS devices
Electrical Specifications Input voltage +9V to +36V DC and input protected against reverse polarity & voltage surges.
Fuse Rating 1 Amp, 250V slow-blow type
Current Rating at 12V DC In Idle mode: 150 mA
In Data Transfer/Voice mode: 220 mA
GPS Specification Channel 12
Refreshment Rate 1 sec
Position Accuracy +10 meters
GSM Device Specification Type Tri-Band (900/1800/1900 MHz)
GPRS Multi-Slot Class 10. Mobile Station Class B
GSM Phase 2/2+
GPS Antenna Specification Type Roof mountable
GPS Antenna Gain 27dbi
Antenna Gain > 1dBi
Environmental Specification Full Operation Temp -10 °C to + 55 °C
Storage Temp -40 °C to + 85 °C
Humidity <95%RH
Macro Button Functional Specification
1 Preconfigured number 1 for voice communication
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
2 Preconfigured number 2 for voice communication
3 Preconfigured number 3 for voice communication
SOS Emergency SOS Red Switch
I/O Digital Input 4 Input ( two positive trigger, two negative trigger)
Digital Output 2 Output (Additional Sensors)
LED Indications PL VMU Pilot status
GPS GPS Modulo Health Status
MT Message Transfer indication
N/W Network availability
Red LED Incoming call indication
iii. Web, Application Servers with LDAP and Database Servers - Data Centre
S. No. Features Specifications
1 Physical
Configuration
Physical Configuration: Servers in blade configuration
2 Server Blade Server having two Nos of latest eight core or higher 64bit
X86 processor with SPEC rating in the range of 441/460
Motherboard based associated chipset, SAS Controller with
support for RAID 0 & 1, 2x300GB Hot Swap SAS HDD, 256GB
DDRIII 1333MHz memory with ECC expandable up to 512GB,
Embedded hypervisor hardware based virtual machine support,
Dual FCOE 10Gbps ports, Dual Ethernet 1Gbps/10Gbps ports,
Dedicated hardware management port for remote access,
Certified for Windows 2012 & Linux, Three years onsite
comprehensive warranty support.
3 Architecture X86 as per OEM architecture
4 Operating System Latest version of compatible OS
5 System Software Latest version of proposed Enterprise Server
6 Main Memory The system should be configured with minimum 256 GB RAM
(DDR III, 1333MHz, ECC), scalable up-to 512 GB (ECC).
Minimum 2 free slots for future expandable capability
7 Industry
Benchmark
Should have published benchmarks for TPC-c or SAP or SPEC
available. If no published benchmark result for the offered server
& processor is available then the performance offered by the
server will be estimated by linear extrapolation of a published
result on a higher server model or a lower server model (with the
same processor).
If the OEM does not have particular benchmark on a specified
server, the OEM can use an Internal benchmark to build the
correlation between a benchmark and the proposed Server. The
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Features Specifications
same has to be given in the OEM's letterhead and signed by an
authorized person
8 Clustering Server should be configured to support for OS level clustering.
9 Virtualization Server virtualization support
10 Network Interface Dual port 10/100/1000 Mbps Ethernet Adapter, with no single
point of failure
11 HBA 2 No. dual ported 10 Gbps Fibre Channel Adapter with external
fibre ports for redundant connectivity to external storage.
12 Removable drive One DVD-RW/CD-RW Combo drive per server.
13 Power Supply Dual Redundant Power Supply with cooling fans
All Items are to be Rack Mounted in Industry
14 Server Height Standard 42U
15 Hot Swap
Components
Hard Disk Drives, Drives, Power supplies and fans.
16 RAID Integrated RAID-0, 1
17 Server Management Firmware Update, Dynamic resource management & utilization
capability, Real time System Monitoring
18 Disk Management Suitable disk management software including Volume Manager
to manage the logical volumes
19 OS Compatibility Microsoft Windows Server Enterprise / Standard Edition (32 bit
and 64 bit)
Red Hat Enterprise Linux
SUSE LINUX Enterprise Server
Solaris
20 Warranty 3 years On-Site Comprehensive warranty and Maintenance
Support
iv. Tape Drives
S. No. Features Specifications
1 No of Drives 2 Expandable up-to 4 Drives within box or by adding expansion
modules/Cascading
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Features Specifications
2 Drive Technology LTO5 with up to 140 MB/s data transfer rate
3 No. of Slots 12 slots and expandable up to 24 slots by adding modules or
cascading
4 Drive Interface Fibre Channel, 8Gbps
5 Capacity 10 TB and expandable up-to 30 TB by adding modules or
cascading
6 Performance Native 500GB/hr per drive
7 Media 12 Blank Cartridges with bar code labels.
8 Consumables 2 Cleaning Tapes
v. SAN Switches
S. No. Specifications
1 Minimum 8 Active ports (each with minimum port speed 8Gbps)
2 Should have at least 4 numbers of 1Gbps ports for SAN extension over WAN
3 Switch shall support POST and online/offline diagnostics
4 All cable and accessories for connecting Servers /Devices to SAN
5 Should have capability of port trunking.
6 Should have optical transceivers for short wave / long wave
7 Should have Fans and power supplies
8 Should have GUI based management software for administration and configuration
9 Should be possible to configure the switches based on threshold values for temperature
fan status.
10 Should support zoning configuration, virtual SAN/ Virtual Fabric
11 Should support fabric routing to enable cross fabric connectivity
12 All other necessary fibre cables and racking accessory should be supplied
13 Should support RADIUS authentication or SSH
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
vi. Router
S. No. Features Specifications
1 Router Architecture:
The router
architecture should
have following
features
Modular design/architecture, the architecture should be based on
high performance, distributed forwarding architecture.
Should support Voice, Video, Security
It should support Single Operating System which includes all the
feature set
2 Interface Support Ethernet LAN Ports -> 2 x 10/100/1000 Mbps WAN port &
4x10/100 LAN Ports. It should support additional Gigabit Ethernet
modules i.e. both 10/100/1000 or SFP type (upgradable )
It should support the industries widest range of wired and wireless
connectivity options such as T1/E1, ISDN, T3/E3, xDSL,
3G,STM-1, copper and fibre GE
3 Performance &
Memory Required:
Performance Requirements for 64 byte packet -> Minimum 300
kbps
4 Hardware Should support minimum default RAM = 256 MB, maximum RAM
=1 GB
Two USB port
One Serial console port
Should support AC power supply and Should support external
RPS
Should have 2 encryption slot
Should have 6 WAN interface Slots
Should support 3G standards High-Speed Packet Access
5 Voice DSP support Voice DSP support
Support Voice interface i.e. FXS, FXO, PRI, BRI
6 Router Functional
Requirements
IPv6 routing functionality from day 1
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Features Specifications
QoS -> ToS, CoS, Queuing, prioritizing, Resource Reservation
Protocol (RSVP)
NAT -> NAT, PAT
Access Control -> Required
7 Protocol Support
Required:
RIPv1 and RIPv2 routing, BGP4, IS-IS,OSPF, OSPFv3, BGP+,
IPv6 tunnelling, MPLS, MPLS L2 VPN , MPLS L3 VPN, Policy
based Routing, PPP, HDLC, OSPF Version 2, Support for
IPV6.Re-distribution of routes from on Routing protocol should
not be a bottleneck. All the above features should be provisioned
in the router from day 1.
8 Congestion
Management:
The router should have proper congestion management to
eliminate Network congestion when the link is overloaded.
Random Early Detection, Weighted Fair/priority Queuing,
IP precedence or DSCP.
IP Multicasting: Type Forwarding -> MBGP, PIM-DM, PIM-SM
9 Security
Requirements
Support supports powerful ACLs for both IPv4 and IPv6
Controlled SNMP Access through implementation of Access Lists
on the router to ensure SNMP access only to the SNMP manager
or the NMS workstation
Controlled SNMP access through the use of SNMP with MD5
authentication.
Multiple Privilege Levels for managing & monitoring
Support for Remote Authentication User Service (RADIUS) and
AAA
PPP CHAP support
Should have Embedded encryption, firewall, security features
Support enhanced Stateful packet inspection and filtering
Should support advanced VPN services with Triple DES (3DES)
and Advanced Encryption Standard (AES) encryption at high
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Features Specifications
performance and low latency, Web content filtering, and
application prioritization and enhancement
10 Management
Features
The Router shall support Telnet, SSH, Console access.
The router shall support FTP or TFTP for easy software upgrades
over the network.
Network Management services shall be provided using open
standards based protocols like SNMP V2/V3
11 Configuration
Management
The Router shall support configuration management through the
command line interface. GUI based software configuration utility
shall be provided. Support of configuration on web interface shall
be available.
12 Event and System
logging
Event and system history logging functions shall be available.
The Router shall generate system alarms on events. Facility to
put selective logging of events onto a separate hardware where
the analysis of log shall be available.
13 Power Internal Power supply 230 V AC 50 Hz & support for redundant
power supply
14 Mounting The offered router should be 19" rack mountable
15 Accessories Should come with all necessary power cords, CDs, manuals,
brackets accessories etc., required for installation and
commissioning of the equipment.
16 Additional Features The router should be EAL-2 Certified
The manufacturer should be part of the Industry standard leader’s
quadrants in Magic Gartner report from last 3 years.
vii. Switches
Sl.
No.
Specifications
1 Twenty four ports (upgradable to forty eight ports) FCOE manageable layer L2 or higher switch with
minimum sixteen ports enabled with SFP+ module of 10Gbps or higher FCOE bandwidth for
downward connectivity to blade enclosure. Switch has minimum Quad 10Gbps Ethernet ports and
Quad 8Gbps or higher FC ports for uplink connectivity with core switch. Virtual network created out of
each FCOE port should support port channel. Switch should be quoted with multimode fibre cable of
at least one 15M for each downlink port and uplink FC port
2 The Switch should have minimum 24 nos. 10/100/1000Base TX ports and in addition, 4
SFP based uplink ports.
3 Fibre uplink ports should support SX/LX/T SFP interfaces
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Sl.
No.
Specifications
4 support Physical port redundancy, TDR, MDI/MDIX
5 The switch should have non-blocking architecture
6 The Switch should support redundant Power Supply
7 The Switch should support a minimum of 56 Gbps of non-blocking wired speed Switching
Fabric Capacity.
8 The switch should have forwarding rate of min 41 Mbps
9 The Switch should have at least
4 GB DRAM
2 GB Flash
10 It should support 8 hardware queues per port
11 Should support Classification criteria like DSCP/ToS, IP/MAC Source/Dest, Source/Dest
TCP/UDP Port, 802.1p, Port, VLAN
12 Switch should have basic routing capabilities like Static routing , RIP from day 1. Upgradable
to OSPF and PIM in future
13 Should support 802.1Q protocol
14 Should support minimum 512 active VLANs.
15 Should support No. of MAC Address Supported : 8000
16 Support for Port-based ACL (PACL),VLAN-based ACL (VACL) and Router-based ACL
(RACL)
17 Should support Voice VLAN for separating and prioritizing VoIP traffic
18 Switch should support IGMP v1,2,3 and IGMP snooping; PIM SM
19 Should support Telnet and console connectivity
20 Should support Syslog, SNMP v1, v2 and v3, RMON 1,2,3, and 9, SSHv2, telnet and web
management
21 should support Configuration rollback
22 Should support Config-backup via TFTP / FTP / Secure Copy
23 Switch should support Out-of-band management Ethernet port
24 The Switch should have USB port for OS and configuration uploading.
25 Should have support for RADIUS and TACACS + for authentication
26 Should support 802.1x with VLAN Assignment.
27 Should Support port mirroring features for monitoring network traffic of a particular port/
VLAN/group of ports/ entire switch.
28 Ethernet: IEEE 802.3z, IEEE 802.3ab, 100Base-T, 1000Base-T, 1000Base-X (mini-
GBIC/SFP), 1000Base-SX, 1000Base-LX/LH, 1000Base-ZX and SFP support
29 IEEE 802.1D 1S & 1W for Spanning-Tree Protocol
30 IEEE 802.3x Flow Control
31 IEEE 802.3ad Link Aggregation within and across switches
32 Switch shall support stacking
33 Should Support AC Power Supply- 100-240 V
34 Switch shall be minimum EAL 2 or higher Certified.
35 Switch shall have the following Certifications: UL60950, FCC Class A, EN 55022
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
viii. SAN Storage
S. No. Features Specifications
1 RAID Level RAID Array supporting Raid Levels 0, 1, 0+1, 5, 10 or equivalent.
The RAID Level should be Hardware based and should use dedicated
Hardware for RAID Calculation.
2 Availability &
Required Cache
Cache should be mirrored between Active-Active controllers on
dedicated, redundant paths / links between the controllers. In case of
power failure, the SAN array must be provided with cache protection
mechanism to ensure no loss of data in cache by de- staging to disks,
irrespective of duration of power outage, or for minimum 72 hrs. The
Proposed SAN Array should be configured with at least 8GB usable
data cache.
3 Reliability The Proposed SAN Array should be configured with No Single Point
of Failure Architecture with Dual Controllers for redundancy and
should support hot plug and hot swap of components online (including
controllers, disks, power supplies, cooling fans etc.). Should have
continuous system monitoring and shall support remote diagnostics /
error reporting feature. It should also allow the recovery of data in
transit in the event of failure.
4 Front End
Connectivity
SAN Storage should be configured with at least 4 numbers of 4Gbps
Fibre channel (FC) front end ports per controller (i.e. a total of at least
8 x 4Gbps FC front end ports across Dual controllers) for front-end
host connectivity.
5 Back End
Connectivity
SAN Storage should be configured with at least 4 numbers of 4Gbps
Fibre channel (FC) back end ports per controller (i.e. a total of at least
8 x 4Gbps FC back end ports across Dual controllers) for back-end
disk-shelf connectivity.
6 Disk Drives The SAN Array should be able to support a minimum of 95 disks in the
array supplied from Day One and should be expandable to 140 disks
in future with data in place upgrade. The SAN Array should support
intermixing of FC & FATA/SATA‐II Disks of various capacities and
speeds. It should support dual ported disks of 128 GB, 146GB and
300GB or higher with speeds of 10K rpm & 15K rpm
7 Required Disk
space
The Proposed SAN Array should be configured with minimum 10TB
Usable Capacity. Is required on RAID 10 (Strip and Mirror
Everywhere) with 128GB, 15K RPM SAS / FC HDD (min 4Gbps, Dual
Ported Drives) and with 1 hot spare per disk tray.
8 Self-Tuning The Storage System should provide ease of use capabilities –
customer replaceable components, including non-disruptive
replacement of disk drives, power supplies, fans and SFP optical
transceivers.
9 Volume
Expansion
The storage system should support dynamic online LUN/volume
expansion and shrink through striping/ concatenation Or any
equivalent means / feature, which can achieve similar functionality
with supporting whitepaper validation documents from third party
agencies
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Features Specifications
10 RAID Level
Mixing
It should support a mix and match of RAID levels (including RAID 0,
1, 1/0, 5) within the same storage array serviced by a pair of
controllers.
If any of the above features are not supported by the NIC/OEM, then
kindly propose equivalent features, with supporting whitepaper
validation documents from third party agencies
11 Volume
Expansion
The SAN Management software should preferably be array- based,
easy to use with secure web-based GUI administration interface for
configuration, storage management.
12 Sparing Should have a pool of Global Hot Spare disks for the entire array, so
that if a disk fails anywhere in the array, global hot spares can be
invoked from the pool to reduce the risk of data loss.
13 OS support Support for industry-leading Operating System platforms including but
not limited to various flavours of LINUX / Microsoft Windows / UNIX
etc. As well as various High Availability cluster solutions. The detailed
interoperability matrix should be available on the public domain.
14 IOPS I/O performance should be greater than or at least equal to 150,000
IOPS from Cache and should have a sustained sequential throughput
of minimum 2000MB/sec.
15 Snapshots/ Full
Copies
The array should provide for functionality for pointer based snapshot
copies (which require a fraction of the space) as well as full physical
copies. It should support Writeable space optimized snapshots.
16 Performance
Monitoring
The storage should be provided with storage performance monitoring
software. The performance monitoring software should provide
graphical view of the through put, iops and other performance by host
or by controllers
17 Advance
functions
The storage should be provided with thin provisioning feature quality
of service and SSD caching or tiering software should be provided
ix. 24 Port Switch
S. No. Feature Specification
1 Model All the relevant product brochures and manuals must be submitted.
2 Standards 1. IEEE 802.1D
2. IEEE 802.1p
3. IEEE 802.1Q
4. IEEE 802.1s
5. IEEE 802.1w
6. IEEE 802.1x
7. IEEE 802.1ab
8. IEEE 802.1ad
9. IEEE 802.3
10.IEEE 802.3u
11.IEEE 802.3ab
12.IEEE 802.3z
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Feature Specification
13.RFC 854
14.RFC 951
15.RFC 1305 / RFC2030
3 Protocol CSMA/CD
4 Throughput Min 8 Gbps
5 Data Transfer
Rates
Non-Blocking Architecture
6 Network Cables
10BASE-T: UTP Cat. 3, 4, 5 (100 m) EIA/TIA-586 100-ohm STP
(100 m)
100BASE-TX: UTP Cat. 5 (100 m) EIA/TIA-568 100-ohm STP
(100m max.)
7 Number of Ports 10/100Mbps port x 24
8 Twisted-pair Rx
Reverse Polarity
Auto-correction for each port
9 MAC Address
Learning
Automatic update
10 RAM 512 MB
11 Power Supply 100 - 240 VAC, 50/60 Hz
12 Security Should support
a) 802.1x
b) AAA
c) SSH v1, v2
d) SSL
e) Host to Host and Switch to Switch authentication
13 Management Should have
a. IPv6 management capability
b. SNMP v1, v2, v3
c. RMON
d. RADIUS
e. CLI via console
f. Web interface
g. Provision of software and firmware upgrades with latest version
releases through admin login
14 Uplink Ports Switch should have 2 dual-purpose uplink ports (10/100/1000 or
SFP)
x. Leased Line Modem (pair)
S. No Feature Specification
1 Model Must be specified
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No Feature Specification
2 Modem V35 2-Wire, Standalone, V.35 Interface, Ethernet (UTP) Port for
Management, Supports 220 to 240V
3 Modem G703 2-Wire, Standalone, G.703 (Balanced) Interface, Ethernet (UTP)
Port for Management, Supports both 230V & 48V DC Power
Interfaces
4 USB cable The modems supplied should also work on bandwidth between
64 Kbps to 2 Mbps.
5 Certifications Should have TEC Certification
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
xi. Router
S. No. Feature \Specification
1 Model Must be specified
2 Architecture a) Should be chassis based & modular architecture for
scalability and should be a single box configuration for ease
of management.
b) Should have support for IPSEC VPN.
c) Should have minimum of 256MB of RAM and 32 MB of
Flash Memory
3 Interface a) 2 x 10/100 Base interface.
b) At least 2 free additional slots for future
1. Note: These additional slots should support both the
following interfaces:
V.35 (2 Mbps) interface including necessary cables
10/100 Ethernet Base interface.
4 Performance a) Should support high performance traffic forwarding with
concurrent features like Security, Voice enabled
b) Should support variety of interfaces like V.35 Sync Serial (2
Mbps), E1, ADSL for remote office aggregation
c) Should support 3G USB modem for connectivity or support
external 3G modem
d) Should have USB 2.0 ports for storing OS images
5 High Availability a) Should support redundant connection to LAN
b) Should support Non-Stop forwarding for fast re-convergence
of routing protocols
c) Should support boot options like booting from TFTP server,
Network node
d) Should support VRRP or equivalent
6 Protocols a) Should support Routing protocols like RIP ver1
(RFC1058)&2, (RFC 1722 and 1723), OSPF ver2
(RFC2328), BGP4 (RFC1771), IS-IS (RFC1195), Telnet
(RFC854)
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Feature \Specification
b) Multicast routing protocols support : IGMPv1,v2, v3 (RFC
2236), PIM-SM (RFC2362), PIM-SSM and PIM-DM, M-
BGP/ MSDP
c) Should have full IPv6 features from day 1.
d) Should have RIPng and OSPFv3 for IPv6.
7 QoS Features a) Classification and Marking: Policy based routing, IEEE
802.1p
b) Congestion Management: WRED, Priority queuing, Class
based queuing
c) Traffic Conditioning: Committed Access Rate/Rate limiting
d) Bandwidth guarantee
e) Signalling: RSVP
f) Link efficiency mechanisms: cRTP, LFI, MLPPP
g) Per VLAN QoS. Time Based Shaping and Policing for QoS
h) Port mirroring
8 Security Features a) Support for GRE Tunnelling, NAT
b) Support for MD-5 / SHA-1/SHA-2 route authentication for
RIP, OSPF and BGP
c) Shall support multi-level of access
d) Support for SNMPv3 authentication, SSHv2
e) AAA support using Radius and/or TACACS+
f) Support for PAP and CHAP authentication for P-to-P links
g) Multiple privilege level authentications for console and telnet
access through Local database or through an external AAA
Server.
h) Time based & Dynamic ACLs for controlled forwarding
based on time of day for offices
i) IEEE 802.1x support for MAC address authentication
9 Management a) Shall have support for Web based management, CLI, Telnet
and SNMPv3
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
S. No. Feature \Specification
b) Shall support Secure Shell for secure connectivity.
c) Shall support Out of band management through Console
and external modem for remote management
10 Certification a) Common Criteria Certified
b) FCC
c) Safety EMI/EMC
11 Power AC 200 – 240V
Note:
1. This is an indicative list of material, equipment, software and services which will be needed
for implementation and O&M of the project. The numbers of units have been estimated at
best effort basis and are subject to change.
2. In case a Bidder feels that its solution requires any component over and above the list
mentioned above, he/ she may add that component/ service to the above mentioned list
and provide per unit cost of the same. Such component should be clearly highlighted.
3. All licenses should be perpetual.
4. The department would compensate the bidder for any additional components during the
project like increase of terminals, networking components.
All ICT hardware as subject of this tender must support both the IPv4 and IPv6 protocols. Similar
performance must be provided for both protocols in input, output and/or throughput data-flow
performance, transmission and processing of packets. IPv6 support can be verified and certified by
the IPv6 Ready Logo certificate. Any software that communicates via the IP protocol must support
both protocol versions (IPv4 and IPv6). The difference must not be noticeable to users.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
5.1 Non-Functional Requirements
The non-functional requirements relating to performance, availability, deployment, implementation,
operations and others are listed in the subsequent subsection. Based on the assessment of the
requirements listed below, TSSP shall prepare System Requirement Specifications (SRS) and obtain
a formal sign-off before proceeding with the design and implementation of the solution.
# Non-functional Requirements
Technical Solution Architecture Requirements
1 The the solution needs to be architected using robust and proven software and hardware
technologies like Service-Oriented Architecture (SOA) and open industry standards.
2 The solution architecture should be built on sound architectural principles enabling fault-
tolerance, high-performance, and scalability both on the software and hardware levels.
Software Architecture Requirements
1 Software architecture must support web services standards including XML, SOAP, UDDI
and WSDL
2 Software architecture must support appropriate load balancing for scalability and
performance
3 Software architecture must support flexibility in adding functionalities or applications.
4 Software architecture components should utilize the high availability, clustering, and load
balancing features available in the proposed hardware architecture to increase system
performance and scalability features.
5 Software architecture must support trace logging, error notification, issue resolution and
exception handling.
Hardware Architecture Requirements
1 Hardware architecture at SDC must provide redundancy and high availability capabilities at
the hardware level; this includes servers, etc. However, the hardware infrastructure for the
DRC can be as per the SDC specifications.
2 All servers and systems must be configured with no single point of failure.
3 Hardware architecture should be capable of consolidating several applications / workloads
in a number of servers as required.
4 Servers must be placed within proper security infrastructure for the Solution.
5 Hardware architecture must support existing Storage Area Network (SAN) & backup
solution (at SDC)
6 The technical solution architecture for the should be sound and complete with high
performance, redundancy, and scalability.
Development, Testing, Staging, and Production Requirements
1 Appropriate development, test, and staging hardware environments should be provided and
explained how they are related to production environment. This must be supported by
explanations on how the development, test, and staging environment support the
implementation activities of the Solution.
2 Development and test environment should include configuration management capabilities
and tools for system configuration, versioning scheme, documentation, change control
processes and procedures to manage deployment of solution deployment.
3 The test, development, and staging environment should include required workstations,
desktops, and tools appropriate to support development, testing, and staging, and
deployment tasks.
4 The development, test, and staging hardware environments must include similar operating
systems, software components, products, and tools to those of production environment.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
5 The development, test, and staging environments should be independent logically and
physically from the production environment and of each other.
6 The development environment should be used for development and should be configured
to allow access for developers’ workstations.
7 The staging environment should be used for functional and user acceptance testing, stress
testing, and performance benchmarking.
8 The test environment should be used as a testing environment of the Solution and its
software components and products. The test environment should be a scaled-down
configuration of the production environment.
Security Requirements
1 A secure solution should be provided at the hardware infrastructure level, software level,
and access level.
2 Authentication, Authorization & Access Control
3 factors (User ID & Password, Biometric, and Digital Signature) security mechanisms
should be implemented to enable secure login and authorized access to portal information
and services.
3 Encryption Confidentiality of sensitive information and data of users and portal
information should be ensured.
4 Appropriate mechanisms, protocols, and algorithms necessary to protect sensitive and
confirmation data and information both during communication and storage should be
implemented.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Monitoring and Management Requirements
The the Solution should provide monitoring and management of the entire Solution including
all software components and application.
The monitoring and management should monitor health of software and hardware
infrastructure running the the Solution covering operating system, database, software
components, applications, servers, and other related software and hardware components. It
should provide proactive monitoring, alerting and reporting.
Performance and Scalability Requirements
The design of the the Solution should be scalable to handle increasing number of users.
the Solution should provide measurable and acceptable performance requirements for users,
for different connectivity bandwidths.
The the solution should provide optimal and high performance Portal Solution satisfying
response time for slow Internet connections and different browsers.
Implementation Requirements
The TSSP will be required to deploy manpower and other project resources as per the terms
& conditions of the Contract
The TSSP will be required to work closely with the SDA and perform detailed functional
requirements and analysis of the Solution to confirm and document functional / system
requirement specifications for the portal and its applications to fulfil its objectives.
The TSSP will be expected to carry the complete implementation and deployment of the the
within the timelines specified in the RFP.
The TSSP is expected to develop, test, stage, and deploy all functional modules of the the
software and any hardware components of technical & functional requirements
Project Management
Selected bidder is required to provide an implementation plan illustrating all functional analysis,
development, testing, staging, and deployment activities.
Selected bidder is required to specify and describe the different phases and activities of the
project. It is very important for the SDA that the Selected bidder provide a quality
implementation plan covering all aspects of the project. The plan shall clearly specify the start
and end dates (relative to contract signing) of each of the project phases specifying key
milestones allowing visibility of project progress.
Selected bidder is required to use standard project management tools such as precedence
diagrams, critical path charts, etc. to create and manage implementation plan and schedule.
The table below shows the minimum stages and deliverables:
Stage Activities Deliverables
Functional &
Requirements
Analysis
Define Functional Requirements
Requirements management
Prototyping
Documentation
Data Migration Preparation
Software Requirements and
Specifications Document
Detailed Scope of Work
Work Breakdown Structure
Detailed Project Schedule
Data Migration Plan
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Design
Detailed Software Solution
Architecture design
Detailed Hardware Solution
Architecture Design
Data Schema design
User Interface Design
Integration & Interfaces Design
Prototyping design Validation
Documentation
Design Specifications Documents of
Software solutions
Design Specifications Documents of
Hardware solutions
User Interface Design Specifications
Integration Design Specifications
Data design and migration
Development Software installation,
configuration, and customization
Hardware installation and
configuration
Development
Unit Testing
Documentation
Development Plan
Updated Design Document
Installed software and hardware
Functional modules & Portal Solution
Problem reporting
Testing System Testing
Integration Testing
Stress Testing
User Acceptance Test Results
Completed Test Cases
Data Migration tests
Documentation
Complete Test Cases
Test Plan
User Acceptance Criteria
Problem reporting
Problem resolution testing
Data Migration Testing
Deployment Training courses and sessions
Operations Planning
User Manual
Operations Manuals
Knowledge Transfer and training plan
Operations Plan
Operations Policies and Procedures
Selected bidder is required to describe in detail project management processes, methodologies
and procedures.
Describe what SDA resources will be necessary for the project to succeed.
Describe how SDA management will receive up-to-date reports on project status.
Describe the change management procedures to handle such things as “out-of-scope”
requests or changing business needs of SDA while the project is underway.
Describe what procedures will be used to keep the project on track, and what escalation
procedures will be employed to address any problems with project progress.
Describe what quality assurance processes, procedures, formal reviews, etc. will be in place.
Describe the proposed conflict resolution / escalation process between the Bidder and SDA to
handle project or contractual disputes.
Selected bidder is required to describe the proposed project structure identifying all project
individuals including project manager, business analysts, software developers, QA engineers,
hardware / network engineers, administrators, Change Management experts, and others.
Selected bidder shall provide a comprehensive warranty that covers all components after the
issuance of the final acceptance of the. The warranty should cover all materials, licenses,
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
services, and support for both hardware and software. Selected bidder shall administer
warranties with serial number and warranty period. Upon final acceptance of the SDA, all OEM
warranties will be transferred to the SDA at no additional charge. All warranty documentation
(whether expired or not) will be delivered to SDA at the issuance of the final acceptance
certificate.
Selected bidder is required to provide Premium Level warranty and support through the vendor
for all hardware and software used for the. Selected bidder’ warranty must cover all equipment
and work activities contained in the contract against all design, manufacturing, and environment
faults until the issuance of the final acceptance.
Selected bidder is required to commit to the following warranty terms:
All products / components / parts shall be covered under OEM warranty up to the
Implementation Phase and AMC support shall commence after successful implementation.
The warranty shall include the repair or replacement of the products / components / parts during
the warranty period by the bidder. The replacement products / components shall meet the
related specifications without further repair or modification.
Selected bidder shall be liable for all costs including, but not limited to, the costs of material,
labour, travel, transport and living expenses associated with the collection and return of the
units covered by the warranty.
The date of manufacture or assembly of any equipment, parts or consumables, shall not be
more than six months before delivery.
Selected bidder shall state the location of his repair Centre(s) for all items not being repaired
onsite.
SDA has the right to require a replacement if the repair is deemed to be impractical.
Selected bidder ensure that replacement components shall be available for any failed
component during the warranty period.
Selected bidder shall guarantee the availability of spare parts and technical assistance for all
components (or appropriate alternatives) to ensure the equipment would run for at least five (5)
years, without major changes, at the completion of final acceptance. Six months advance notice
is required on any discontinued part(s) with a suggestion for alternatives.
Selected bidder need to define the process & methodology in their proposal, for achieving the
response time of engineers to respond to an incident and also for resolving such incidents as
per the SLA.
Selected bidder is required to provide additional training if the satisfaction levels/ learning does
not reach 80% in evaluation/feedback from trainees, and expected to provide additional
training, if required.
The the application & infrastructure being provisioned by the bidder shall be insured. The
Goods supplied under the Contract shall be fully insured against loss or damage incidental to
manufacture or acquisition, transportation, storage and delivery for the entire project term.
Selected bidder is required to explain their warranty, maintenance procedures, and support to
meet the terms and requirements outlined above.
Operations Requirements
The selected bidder is expected to provide the following in support of the operations:
Selected bidder shall provide procedure documentation for all operations procedures,
and SLA’s (based on ITIL best practices) for all the hardware and applications provided
including backup procedures, system update procedures, security procedures, failure
recovery procedures, upgrade procedures, remote access procedures, user manual,
SOP’s, etc.
All such procedures and documents must be submitted for review and approval by the
SDA prior to adoption. Such documentation shall be updated by the during the project
term by the bidder as and when required along with the necessary approval.
RFP for Selection of Total Service and Solution Provider (TSSP) for Integrated Excise Management System –
Volume II
Selected bidder will be required to provide SDA with weekly statistics reports on the
various services provided to users a mechanism as well as track and log all related
statistical reports on the various delivery channels and access patterns.
Selected bidder will be required to provide SDA with weekly portal performance reports
showing health of system operations.
Selected bidder will be required to provide SDA with Helpdesk for recording all the day
to day problems and other technical incidents occur during the O&M phase. This shall
also record the resolution of such incidents & problems.
Selected bidder will be required to commit to Service Level Agreements (SLAs) that
show, among other metrics, appropriate escalation procedures and guarantee corrective
actions within a pre-determined time. Selected bidder is required to respond to required
levels of accuracy, quality, completeness, timeliness, responsiveness, cost-
effectiveness, productivity and user satisfaction that are equal to or higher than the SLA
system requirements.
Quality Assurance & Acceptance Requirements
Selected bidder is required to develop and implement quality assurance processes and
procedures to ensure that the the development and operations are performed to meet
the quality standards that are relevant to each area in all project phases.
Selected bidder is required to use various tools and techniques that can make tests run
easily and the results are automatically measured. In this way, testing tools provide a
more cost-effective and efficient solution than their manual counterparts. Plus, they
minimize the risk of human error during testing.
In order to ensure that such a QA mechanism is effective and acceptance of the, the
following tests are required for acceptance:
Unit Testing: Basic validation of developed components by developers.
Functional / Internal Integration Testing: Validation of developed components against
functional requirements and design specifications.
System Testing: Validation of both functional and technical requirements for the
integrated Solution. This could include external integration if required or it can be
separated into testing phases.
UAT: User Acceptance Testing (UAT) validation of the Portal Solution and assurance
that it meets both functional and technical requirements
Stress and Performance Testing: Load testing enabling understanding of performance
and behaviour of Portal Solution under large number of users and high-load conditions.
Selected bidder is required to describe their QA and testing approaches and procedures
as well as testing tools for conducting various tests in support of the acceptance of the
Portal Solution. Selected bidder is expected to follow CMMi level 5 processes.
Furthermore, Selected bidder to describe their documentation standards e.g.
Documentation description, documentation identification, content, nomenclature etc. as
well.
Sample documents to be enclosed as part of the technical proposal.