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ISO 9000:2005 – QMS – Fundamentals and vocabulary
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QMS Vocabulary
1. Quality
2. Characteristic
3. Requirement
4. Conformity
5. Nonconformity
6. Defect
7. Release
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QMS Vocabulary
8. Correction
9. Rework
10. Repair
11. Re-grade
12. Concession
13. Deviation Permit
14. Scrap
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QMS Vocabulary
15. Corrective Action
16. Preventive Action
17. Quality Policy
18. Top Management
19. Competence
20. Document
21. Record
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QMS Vocabulary
22. Product
23. Process and Procedure
24. Quality Management
25. Quality Planning
26. Quality Control
27. Quality Assurance
28. Quality Improvement and
Continual Improvement
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QMS Vocabulary
1. QUALITY
Degree to which a set of inherent
characteristics fulfils requirements
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QMS Vocabulary
2. CHARACTERISTIC
Distinguishing feature
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QMS Vocabulary
3. REQUIREMENT
Need or Expectation that is stated, generally
implied or obligatory
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QMS Vocabulary
4. CONFORMITY
Fulfillment of a requirement
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QMS Vocabulary
5. NONCONFORMITY
Non-fulfillment of a requirement
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QMS Vocabulary
6. DEFECT
Non-fulfillment of a requirement related to an
intended or specified use
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QMS Vocabulary
7. RELEASE
Permission to proceed to the next stage of a
process
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QMS Vocabulary
8. CORRECTION
Action to eliminate a detected nonconformity
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QMS Vocabulary
9. REWORK
Action on a nonconforming product to make
it conform to the requirements
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QMS Vocabulary
10. REPAIR
Action on a nonconforming product to make
it acceptable for the intended use
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QMS Vocabulary
11. RE-GRADE
Alteration of the grade of a nonconforming
product in order to make it conform to
requirements differing from the initial ones
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QMS Vocabulary
12. CONCESSION
Permission to use or release a product that
does not conform to specified requirements
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QMS Vocabulary
13. DEVIATION PERMIT
Permission to depart from the originally
specified requirements of a product prior to
realization
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QMS Vocabulary
14. SCRAP
Action on a nonconforming product to
preclude its originally intended use
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QMS Vocabulary
15. CORRECTIVE ACTION
Action to eliminate the cause of a detected
nonconformity or other undesirable situation
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QMS Vocabulary
16. PREVENTIVE ACTION
Action to eliminate the cause of a potential
nonconformity or other undesirable potential
situation
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QMS Vocabulary
17. QUALITY POLICY
Overall intentions and direction of an
organisation related to quality as
formally expressed by top management
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QMS Vocabulary
18. TOP MANAGEMENT
Person or group of people who directs and
controls an organisation at the highest level
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QMS Vocabulary
19. COMPETENCE
Demonstrated ability to apply knowledge
and skills
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QMS Vocabulary
20. DOCUMENT
Information (meaningful data) and its
supporting medium
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QMS Vocabulary
21. RECORD
Document stating results achieved or
providing evidence of activities performed
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QMS Vocabulary
22. PRODUCT
Result of a process
The categories are :• Hardware• Software
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QMS Vocabulary
23. PROCESS and PROCEDURE
Process is a set of interrelated or interacting
activities which transforms inputs into outputs
Procedure is a specified way to carry out
an activity or a process
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QMS Vocabulary
24. QUALITY MANAGEMENT
Coordinated activities to direct and control an
organisation with regard to quality
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QMS Vocabulary
25. QUALITY PLANNING
Part of quality management focused on setting
quality objectives and specifying necessary
operational processes and related resources to
fulfill the quality objectives
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QMS Vocabulary
26. QUALITY CONTROL
Part of quality management focused on
fulfilling quality requirements
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QMS Vocabulary
27. QUALITY ASSURANCE
Part of quality management focused on
providing confidence that quality
requirements will be fulfilled
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QMS Vocabulary
28. QUALITY IMPROVEMENT AND CONTINUAL IMPROVEMENT
Quality improvement is part of quality management focused
on increasing the ability to fulfill quality requirements
Continual improvement is the recurring activity to increase
the ability to fulfill requirements
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Disclaimer This presentation does not cover all the terms and definitions addressed in the ISO 9000:2005 standard. For all the terms,
you need to refer to the standard.