© 2019 Trend Micro Inc.2
Table of Contents1. Partner Portal Home
2. Deal Registration
3. Product Cloud
4. Sales Library
5. Not for Resale
6. Support Case
7. Managed Service Provider Program
8. Market Development Funds
9. Education
10. Specialization Training
11. Company Profile & User Profile
12. Company Logo & Certifications
13. Renewal Reminder (EU)
© 2019 Trend Micro Inc.4
Partner Portal Homepage (1)
Quick Links:• Product Cloud Deal• Registration• Sales Library• Education Portal
Newsletters & Events:• Content comes from
regional existing News, Campaigns, and Events
• Maintain by region
Social Medias:• Trend Micro Facebooks & Twitter • Can be display variety by regions
Switch to sales, support or promotion dashboard by role
© 2019 Trend Micro Inc.6
Partner Portal Homepage (3)
Company Profile:• Display Partner company logo
(please ask your channel account manager to upload)
• Partner Tier• Partner Specialization
Trend Micro Contact List:• Channel Account Manager Profile
(Name, Email, Contact Number, Profile Picture)
• Regional Support Information(Contact Number, Email)
Training Record:• Course Title• Status• Expiration Date
© 2019 Trend Micro Inc.7
Deal RegistrationDeal Registration rewards our partners for finding and qualifying new sales opportunities.
© 2019 Trend Micro Inc.14
Click “Go to Product Cloud” in the introduction page and authorizes the login by clicking Allow
A B
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Sales Library Homepage
A
Input the key word and click magnifier for searching documents
B
Apply filters to target documents you want in a quicker way
© 2019 Trend Micro Inc.19
Not for Resale (NFR)• Trend Micro Product
• TippingPoint
• Deep Discovery
*Demo the Trend Micro Product in the follow slides
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Submit the NFR Request
Click Request NFR on the page
A
BFill-in the User Count and Select the Product
Agree to the T&C and Click Submit for Approval
C
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Review the NFR Request
A
You can see the NFR Request and License Key in the list
Notification Email for Approved NFR Request
B
© 2019 Trend Micro Inc.23
Support Case• Create Product Profiles
• Submit a New Case
• Manage My Case
• For more details, please visit:
https://success.trendmicro.com/user-guide-new-request#using-the-form
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Create New Product ProfileClick Update or Add a Product Profile
A
Click Add a New Product Profile
B
Input all Required Information and click Submit Change
C
D
Select the Product Profile when submitting new Cases
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Create a New Support CaseInput all required fields and click Submit
Case Fields Definition
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Manage My Cases – Review CasesClick Manage My Cases in the Post-Sales page
AB
Click the Case to review the solution & status
C
Case Detail
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Manage My Cases – Update Cases
A
Input the comments/ Upload attachments on the Case
Click Add Updates
B
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Managed Service Provide (MSP) ProgramSelf-Apply for TM MSP program from Partner Portal. Only Primary Contact has the privilege to apply the program for the company
© 2019 Trend Micro Inc.32
Login to Partner Portal and click Join more Trend Micro Partner Programs under Partner Program
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System shows you have registered successfully and you will receive the Notification Email
© 2019 Trend Micro Inc.38
Login to Partner Portal and click Market Development Funds under Marketing tab
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You can contact your Channel Account Manager or support team to apply the funds
© 2019 Trend Micro Inc.40
Education• Education Portal
Login to the Education Portal
Enroll Courses
Launch Courses
• Authorized Training Centers (ATC)
• Certification Programs
© 2019 Trend Micro Inc.41
Login to Partner Portal and there are couple quick links on the page to go to Education Portal
• Education Portal quick links on the Home Page
• My Training under the Education tab
© 2019 Trend Micro Inc.43
Search for Courses Click Training Catalog
Enter the key words and click the magnifier for searching
A
B
© 2019 Trend Micro Inc.44
Check the course under My Training
CEnroll and Launch the Courses Click the Enroll button
A
The message shows you have enrolled the course successfully
BClick Launch to start the course
D
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Authorized Training CentersClick the Authorized Training Centers under the Education Tab
AB
You can see the Country, Company Name, Courses that ATC provided and Language that ATC supported in the list
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Certification ProgramsClick the Certification Programs under the Education Tab
A
Click the Program name B
You can see the Program datasheet
C
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Specialization TrainingTrend Micro provides self-online training courses for Partners to qualified themselves for Specialization Program
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For the first time enroll, please go to Education Portal first for the one time registration
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Company Profile & User ProfileCompany Profile:• Primary Contact can update company information• Download Partner logo and Certifications• View training records of employees
User Profile:• Self-update contact information• Change Partner Portal password• View training records
© 2019 Trend Micro Inc.55
Login to Partner Portal and click Company Profile on the upper right corner
© 2019 Trend Micro Inc.56
If you are the Primary Contact of your company, you are able to edit the company information by clicking Edit button on the page
A B
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In Company Profile, you will see the information in the tabs:
Partner Logo
Employee Certification List
Self-download
Certificates
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You are able to update your contact information by clicking the Edit button on the page
A B
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In My Profile, you can change your password:
Change Password
You can also view your training records:
Training Records
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Company Logo & Certification DownloadSelf-download Partner company logo and certifications with Trend Micro Partner authorization for different Partner tier and Specialization
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Login to Partner Portal and click Company Profile on the upper right corner
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Click the tab Partner Logos to download Tier/ Specialization logo
Tier Logo
Specialization Logo
A B
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Click the tab Create Certificate to generate and download Partner Certifications
Partner Certificates A B
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Renewal Reminder for Partner (Europe)Provide service for Europe partners to self-download renewal reminder reports in Partner Portal
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Download the Renewal Report – Request Folder Password
A
Click the button Send Password to Email to request the folder password
B
Request the password successfully, please check your email box
Password Email
C
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Download the Renewal ReportGo to the report folder
A
Enter the password and click submit, the file will be down
B
Click the report line to download the reports
C