Relocation Services Within North America
Relocation Services
From supply chain management to
fully-outsourced mobility programs,
Paragon Relocation offers customized and
scalable services for all relocation needs.
Our goal is to provide “The Best Thinking in Relocation™” by sharing the experience
and industry knowledge of our staff. We
know relocation and what it takes to create
effective policies to manage a successful
program, within North America or globally.
From building policy components that are
not only competitive but cost-effective, to
providing key metrics and reporting that
illustrate measurable success, Paragon
Relocation is the partner of choice for your
relocation program within North America
or around the world. We focus on providing
an extraordinary customer experience,
one family at a time.
Relocation Services Within North America
Paragon offers a comprehensive suite of services for employees moving within
North America. With more than two decades of experience in the mobility industry,
Paragon is a pioneer in all areas of relocation consulting and services.
Building Your Best In Class Program
As a standard part of all of our partnerships, Paragon begins each engagement
with a detailed policy and program analysis to ensure that your program
is built to achieve your talent management goals, while also delivering
bottom line savings. As thought leaders in the relocation industry,
our Consulting group examines all program facets including
administration, exception policies and practices, supplier
requirements and plan segmentation to gain a complete
understanding of where efficiencies may be gained. Armed with
years of experience in designing effective and efficient programs,
Paragon will recommend updates or changes for your consideration.
By starting each relationship with the best possible combination of
policies and procedures, Paragon maximizes the time and investment you
place in each relocation.
Paragon’s benchmarking and policy consulting services can produce up to 20% annual savings for our clients.
Taking Care of the Details
Once your program is fine-tuned for today’s workforce, Paragon will deliver comprehensive program
administration including employee reimbursements, extensive client reporting, an integrated suite of relocation
services, full supplier/vendor management, along with exceptional financial management of relocation spend. All
of this is supported end-to-end through one fully automated, real-time technology platform, PRISM (Paragon
Relocation Information Systems Manager).
Offering Technology that Works
In the current global economy, there is simply no substitute for good data. Markets change and companies react
so decisions are made quickly. You must be agile and prepared with the most current information possible. With
Paragon’s PRISM technology platform, there is no waiting on batching or uploads; all the detail is there, at your
fingertips, whenever, wherever you need it, including through mobile applications.
Providing One Voice for You and Your Employees
Utilizing a best practice service model, Paragon administers a full suite of relocation
management services for your company through a single-point-of-contact. For
our clients, a dedicated Account Manager is the steward of the relationship.
Working for you, the Account Manager holds full responsibility for the overall
success of the program. Additionally, the Account Manager has oversight
of the team of Relocation Consultants that delivers the services to
your employees so that there are no disconnects. The Relocation
Consultant manages each transferee’s move in the same fashion,
holding the overall success of the relocation in his/her hands.
As an additional service enhancement, Paragon offers Gold Service on every
relocation for Vice President-level and above. This ensures that your VIPs are
well taken care of throughout the relocation process with more management
oversight on the account and extra special touches like a gift basket at move-in.
Gold Service can also be authorized for all employee moves as well.
Because of our dedication to providing exceptional
service to our clients and customers, all of our
Account Managers and Relocation Consultants
carry mobile phones so that they may be reached
after-hours for emergency situations – 24x7.
Delivering All-Inclusive Services
u Pre-Decision ConsultingFounded as a mobility consulting company, Paragon has always placed emphasis on the work
that comes before the move, including finding the right candidate for the job and ensuring that
the move is cost-effective for both the employee and the company. Our Pre-Decision Consulting
Services offer an in-depth analysis of all the factors that could influence a particular employee’s
move and give a detailed estimate for relocation cost.
u Preview Trip CoordinationThrough our Preview Trip Coordination, Paragon is able to assist internal Human Resources staff
with attracting top talent to commit to a position or the move. This service aids in the recruitment
process by helping employees or new hires picture themselves in their new location. With the
oversight of a local expert, your employee or candidate will be able to see exactly what the new
location has to offer. Additionally, Paragon processes all expenses applicable to the Preview Trip.
u Relocation Policy Counseling Paragon’s dedicated Relocation Consultants provide detailed counseling to transferees to ensure
their complete understanding of both the benefits that their policy provides, as well as the
procedures and timeline of all activities associated with the move. With innovative, personalized
technology through our powerful communications suite, our Consultants can seamlessly
connect with transferees in a mode of communication that fits their style including
video, email and phone.
u Relocation Expense Audit, Processing, Payment and Reporting Paragon utilizes a single, end-to-end technology platform to track, process,
pay and report all transactional activity for employee reimbursements, supplier
payments and supporting tax documentation. Our PRISM system delivers real-time
information and offers clients and transferees a comprehensive view into all financial
data throughout the relocation process.
u Home Marketing Assistance Selling a home is an emotional and complicated process for transferees. Through our proactive
marketing efforts, Paragon helps transferees eliminate any roadblocks and sell their home for top
dollar, reducing the need for a buy-out offer and avoiding homes in inventory. Paragon offers complete
mastery of marketing homes in both good and bad markets and can provide your employees ideas that
can make selling a home effortless.
u Homesale Services Paragon offers several options for providing Homesale Services. Our programs include: Guaranteed
Buyout/Appraised Value, Amended Value and Buyer Value Option. All of our Homesale Services are
meticulously managed to ensure that your employees are receiving the best guidance through one
of the most important phases of any relocation or assignment.
Paragon has incorporated video technology into our Policy Counseling methodology to make the process more personalized and informative for our customers.
u Property ManagementIf your employee chooses not to sell the home, Paragon has comprehensive services to either simply
oversee the home maintenance and upkeep, or to find suitable tenants and manage the leasing
procedures and financial management of the home. Our flexible options allow your employee to feel
secure in knowing that Paragon is in charge of the home, no matter the situation.
u Homefinding Services Purchasing a new home in an unfamiliar location can be overwhelming and difficult. If employees
are not properly educated, the possibility for making a poor investment choice increases. With
Paragon, our clients can trust that employees are receiving the proper guidance on locations, schools,
communities and more to make the best buying decision possible. Paragon also ensures that your
employees only work with agents who are experts in the local area and adhere to our stringent
service standards.
u Employee and Family Concierge Services For those times when extra assistance is needed to help an employee settle-in to their new
location, Paragon offers our 60-day Concierge Services. This program begins with a detailed
needs assessment to gain insight into what tasks are high on the employee’s to-do list.
Whether providing in-depth community orientation, onsite help to assist with move-in
day or locating maid service, lawn care or other service providers, Paragon eases the
transition into the new location.
u Mortgage Services Paragon offers comprehensive mortgage services in the U.S. through our sister company, GenEquity
Mortgage. GenEquity is a national mortgage banker that offers employees their choice of lenders,
programs and rates all with the stability and ease of one single provider. No need for employees to
chase rates and endure countless credit inquiries when one call does it all at GenEquity. Our relocation-
specific expertise allows us to properly understand and work with transferees who have special needs and
circumstances that require extra attention to detail and timelines. Working with GenEquity also provides
direct billing to our clients for mortgage closing costs — easing the burden for the employee.
u Rental Assistance For employees who choose to rent rather than buy a home in their new location, our Rental Assistance
services afford the same detailed support and guidance typically offered to the homeowner. Paragon’s
Rental Assistance begins with in-depth counseling and assessment of the employee and family’s housing
and community needs. Armed with this information, Paragon can then provide the employee with a list
of pre-screened properties to assist the employee in finding a suitable residence. Through our detailed
service, the time and effort spent on finding a residence is decreased, saving money for our clients and
allowing the employee to be more productive on the job.
u Temporary Accommodation Services After speaking with the employee to gain an understanding of space requirements, commute preferences
and rental time period, Paragon will recommend several options to fit the needs and budget of the
employee and our client. Through our national contracts, Paragon offers the highest level of service
and accommodation to the employee, while managing costs to the employer. Our service provides
comprehensive counseling support and follow-up to ensure employee satisfaction.
u Transportation of Household Goods Aside from selling the home, moving an employee’s personal belongings is one of the most important aspects of any
relocation. Our clients can trust that Paragon not only understands the logistics of the service, but also the emotional
side of the process as well. Throughout the move, Paragon provides counsel and assistance to the employee
and family to ensure a high level of customer satisfaction. Our household goods move services are coordinated
through a dedicated Consultant and delivered through our extensive network of carriers, freight forwarders, vehicle
transportation services, pet transportation services and other suppliers needed to facilitate the shipment of household
goods. Finally, as an added safeguard, every household goods bill is audited by an outside, third-party company to
guarantee cost containment and efficiencies at no additional cost to our clients.
u Employee and Family Transition and Spousal Support Assistance Relocating can be a very tumultuous and stressful time in an employee’s life. To ensure the success
of the move, support services can be an invaluable resource and lifeline to the employee and
family. Our services provide assistance in the areas of transition stress, crisis intervention, child
and elder care issues or general family support. Through this same service, we can also assist
the spouse in finding employment, volunteer or continuing education opportunities in the
destination location.
u Travel Management Coordinating with our clients’ preferred travel partners, Paragon manages the travel
needs of employees including travel arrangements, hotel accommodations, rental car
details and more. Paragon also ensures all expenses are within policy parameters and
properly reported and reconciled in an efficient manner.
u Tax Gross-Up and Reporting Using the salary and tax information provided by our clients, Paragon audits the tax gross-up
amounts for accuracy prior to sending data to payroll for processing. Paragon’s system updates
tax calculations as the tax tables change, so our clients are assured of the most current gross-up
calculations available. Additionally, through our PRISM technology platform, all information is readily
available for reporting purposes.
Building Partnerships That Last
Paragon has more than two decades of
solid, stable experience in the global
mobility industry. We know what it takes
to build more than just transactional
relationships, but true partnerships based
on mutual respect and shared vision.
We invite you to experience “The Best Thinking in Relocation™” with Paragon.
About Paragon Relocation
Paragon Relocation is the premier partner of choice in the global mobility
industry providing innovative programs, value-added support, superior
customer service and thought leadership to our clients and the families we
relocate. Our mission is to provide an extraordinary customer experience, one
family at a time. Paragon Relocation has been providing relocation services
since 1987 and supports services in 150 countries. For further information,
please visit www.paragonrelocation.com.
© 2015 Paragon Relocation
Global Headquarters633 East State Highway 121 SouthSuite 520Coppell, Texas 75019USA+1.972.819.5100
International HeadquartersUnit 1 First FloorCollege Business & Technology Park Blanchardstown, Dublin 15Ireland+ 353.1.811.6630
Services WorldwideThe AmericasEurope Middle East & AfricaAsia Pacific
www.paragonrelocation.com [email protected]