Organisational ResilienceWhere are we now and where to next?

Where are we now• Defining resilience…• Context: confined to organisations • “the capacity of an organisation to plan for and

adapt to change or disruption, through anticipation, protection, responsive capacity and recoverability”.

Global views• Institutes

– UK: UCL Institute for Security & Resilience Studies; The Centre for International Security and Resilience (CISR)

– Australia: Canterbury University Resilient Organisations

– US: Community and Regional Resilience Insititute; Western Washington University Resilience Institute

• Standards– UK: ISO 22301, BSI, 2011, RM ISO 2009– Australia: National Security Science and Innovation

Strategy document– US: ANSI/ASIS SPC.1-2009, ANSOR (“American

National Standard, Organizational Resilience: Security, Preparedness, And Continuity Management Systems”)- also adopted in the Netherlands

Global views- research• Australia• Recent study: CEO perspectives of organisational

resilience• Some interesting findings:

– Short term resilience = ability to change and adapt– Long term resilience = ability to shape the

environment– 90% of CEO’s were “changers and reactors”.– 10% were “shapers”– Shapers more concerned with culture & innovation– Common understanding of the “pieces” of

resilience, but NOT of how to assemble all the bits

CEO perspectives of key source of resilience

• Key source of resilience = culture & trust– 1) engineered culture– 2) emergent culture

CEO’s perspective on key stakeholders

UK: BCI Subgroup• BCI Subgroup Paper • Aim: to answer the main research question:

“What is organisational resilience and how can we map it’s contributing disciplines?”

• Objectives– to discuss whether there is value to mapping

organisational resilience,– to discover which model is most effective • Follow-up Survey: reactions to the paper

Characteristics of Organisational Resilience

Capabilities of a resilient organisation

Core disciplines that support organisational resilience

Model 1

Model 2

Model 3

Is there value to mapping resilience?

•Measurement & assessment metrics

•Identifying overlap across disciplines & Integration of management systems

•Guidance/standards

Where to next?• 1) Are there more/other characteristics of

resilience?• 2) Are there more/other resilience capabilities?• 3) Are there more/other disciplines that

contribute to organisational resilience?• 4)Can organisational resilience as a concept offer

any value to an organisation for internal development and management? Does it the understanding of this concept strengthen the organisation?