Oracle Open World 2014
Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
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Robert Yanckello, Chief Technology OfficerUniversity of Central Florida, Computer Services & Telecommunications (CS&T)
A Division of Information Technologies & Resources (IT&R)
Introduction - agenda
About UCF and CS&T Background and History
ERP Environment
UCF & Oracle Partnership
Looking Forward
Collaboration & Summary
Computer Services & Telecommunications2
Integrating PeopleSoft for Seamless IT Service Delivery
Introduction – about UCF
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Established in 1963 in Orlando, Florida – SUS
Main Campus is 1,415 acres with 180 buildings; located 13 miles east of downtown Orlando
Metropolitan Research University - 60,890 students
1,965 faculty and 9,113 staff
Academic Programs - 91 Bachelor’s, 86 Master’s, 3 Specialist, 30 PhD, 1 Professional (Medicine)
2012-2013 Operating Budget approximately $1.4 billion
Second largest university in the United States
Integrating PeopleSoft for Seamless IT Service Delivery
Computer Services & Telecommunications4
Computer Services & Telecommunications (CS&T) is an Operating unit within UCF’s Information Technologies and Resources (IT&R) Division
165 staff members - seven operating units
Develop and maintain enterprise computing and communications services for the UCF community
Responsible for PeopleSoft ERP System, Enterprise Data Center andServer Hosting, LAN, WAN, Telecommunications, Computer Labs (TechnologyCommons), Technology Product Center and Information Security
Integrating PeopleSoft for Seamless IT Service Delivery
Introduction – about CS&T
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ERP Environment – implementation timeline
PeopleSoft ERP
Oracle Database
Integrating PeopleSoft for Seamless IT Service Delivery
1998 20151999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Portal 8.4Financials 8.4
SA/HR 7.6 SA/HR 8.0
Portal 8.8CRM 8.9
SA/HR 8.9Financials 8.9
Portal 8.9
SA/HR 9.0Portal 9.0
Financials 9.1CRM 9.1
Portal 9.1 CS/HR Split
1998 20151999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Oracle 7 Oracle 8 Oracle 9i R1, 64 bit Oracle 9i R2 Oracle 10g R2
Oracle 11g R1
Oracle 11g R2 Oracle 11.2.0.4
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Web Tier
Campus Solutions:16 - Dell Windows Servers behind an F5 appliance
Portal: 12 - Dell Windows machines behind an F5 appliance
Financials:3 - Dell Windows machines behind an F5 appliance
CRM:3 - Dell Windows machines behind an F5 appliance
Application Tier
Campus Solutions:8 - Sun T4-1 Servers
Portal:8 - Sun T4-1 Servers
Financials:2 - Sun T5220s Servers
CRM:2 - Sun V490s Servers
Database Tier
Campus Solutions:Sun M5000 (Orion) with 4 system boards
Portal:Sun M5000 (Lyra) with 2 system boards
Financials:Sun M5000 (Lyra) with 2 system boards
CRM:Sun M5000 (Orion) with 4 system boards
ERP Environment - infrastructure
Integrating PeopleSoft for Seamless IT Service Delivery
UCF has a large and complex IT environment with a working plan to sustain performance and manage growth.
Remaining current with mandated regulations/updates, and application patches and security releases.
Constant management of server infrastructure to support our ERP systems.
Aim to upgrade every two years in order to keep pace with software changes and business requirements.
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ERP Environment – challenges
Integrating PeopleSoft for Seamless IT Service Delivery
UCF & Oracle Partnership – Oracle support
Working with Oracle Advanced Customer Service (ACS) provides opportunities and challenges.
UCF combines on-site and remote services to accelerate results and effectively manage support and service requests.
UCF and Oracle ACS collaborate to address configuration, application and system issues resulting in improved performance.
UCF relies on ACS for expedited response and top-priority issue resolution.
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Integrating PeopleSoft for Seamless IT Service Delivery
ACS team was instrumental in our building application environments.
ACS consultants provide insight about best practices that are applicable to our specific infrastructure, applications and versions.
ACS consultants were able to help us create a security design to meet operational goals that we continue to refine and deploy.
ACS deployed PeopleSoft Performance Monitor (PerfMon) instances to check our Quality Assurance and Production environments across five different applications. Documented installation, and maintenance to assist UCF going forward.
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UCF & Oracle Partnership – benefits
Integrating PeopleSoft for Seamless IT Service Delivery
A Look Forward – the future
PeopleSoft application continues to evolve and grow in step with the University.
No other application on the market could handle the same integration with the scalability required by UCF.
Self-Service has allowed the campus to support more students with less staff time; “Online not in line.”
Ongoing partnership with ACS enables planning to sustain performance and prepare for change.
ACS team will continue to assist with examining priorities, issue resolution and future direction.
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Integrating PeopleSoft for Seamless IT Service Delivery
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Collaboration & Summary – case study and video
UCF Oracle Applications Together with Oracle Systems
http://www.youtube.com/watch?v=OUFTOFbqzsc
University of Central Florida Advances Academic and Operational Excellence Using Integrated Enterprise Applications and Industry-Leading
Hardware
http://www.oracle.com/us/corporate/customers/customersearch/ucf-5-peoplesoft-cs-2032813.html
Integrating PeopleSoft for Seamless IT Service Delivery
Questions?
Robert YanckelloUniversity of Central [email protected]
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Integrating PeopleSoft for Seamless IT Service Delivery