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Oded Moshe, VP Products & IT
Official Release May 24, 2011
SysAid 8.0
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Mobile Application
Manage Your Help Desk On The Go!
•SysAid Help Desk App : The 1st help desk software available on all major mobile platforms (iPhone, Blackberry, Android, Windows Phone 7)
•Release of mobile app Version 2.0:
• Remote Control anytime, anywhere with your mobile device!*
• Push notifications: Receive immediate notifications on your iPhone regarding your tickets
* HTML5 Support Required
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This includes:
• 35% faster performance!
• Access and attain data in fewer clicks
• Adjust column widths in tables with simple dragging of mouse
• New drop-down options for filtering column data provides quick search abilities, including added support for multiple selections
Improved User Experience
A Whole New Experience to Further Simplify Your Day-To-Day Tasks!
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Improved User Experience, cont’d
• Rich-text editor accessible for sending messages from within SysAid
• View rich-text emails that are attached to a Service Request
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New Module: Password Services
Significantly reduce support calls and costly resources!
• Generates temporary, expiring passwords
• Intuitive wizards for end users to:• Self-reset their passwords • Self-unlock their accounts
• Compliant with your LDAP password policy
• Customized security questions
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Remote Control
• Perform Remote Control session with SysAidHelp Desk App from your iPhone, BlackBerryand Android
• Remote Control directly from any browser,on any device*
• Improved and robust backend:
• More secure - server manages the Remote Control sessions
• Always accessible - all you need is an Internet connection, and both sides can connect to the same server!
Resolve User Problems Anywhere, Anytime – Even From Your Mobile!
* HTML5 Support Required
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• Discover your network assets using WMI scan
• User-friendly wizard quickly scans and detects all Windows assets
• Receive full inventory details
• Completes the existing suite of technologies included in SysAid Discovery Services to easily get the full and updated picture of your IT environment
Discovery Services: WMI
Effortless Asset Management with WMI Discovery Services
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General
IT Benchmarks: What’s Your Asset/Admin Ratio?• New measurement to help compare
the statistics of your organization with other IT departments throughout the world: Assets vs. Admins ratio
Determine statistics about your Knowledge Base by generating a highest-value report to show the top 5 most viewed knowledge base items; find out where your end users are seeking help
Gain Valuable Information with New Reports
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General
SLA Management• Additional option to define a measurement for all Service Level
Agreements
Knowledge Base• Learn the significance of your Knowledge Base entries with counters that
display the amount of times an article is viewed by end users and administrators
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ITIL
• Request User Manager – New field may be added to your automated ITIL Change Management processes
CMDB
• Investigate the relationships between your CIs by filtering the layers of information and relationships; determine what relation type(s) you want displayed
General
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General
Integration
• SysAid now supports OWA protocol for integration with your Exchange
mailing server for both incoming email integration and for synchronizing
SysAid Calendar with your Outlook Calendar
SysAid Calendar
• Link to SysAid entities from SysAid Calendar, and even from within your
synchronized Outlook Calendar.
• Option to keep the due date and activities relating to service requests
displayed, even if they have a ‘Closed’ status
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Click here to read the release notesand download SysAid 8.0!