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2
India’s Leading Integrated Biz Services Provider
4
Founded September 2007
Present in
Operations in North America,
Middle East and SE Asia
Pan India presence with 47
offices across 26 cities
Employees(1)
1,27,250
Credit Rating [ICRA]AA-
Listed
Listing Date: July 12, 2016
Exchanges: BSE & NSE
Ticker: QUESS
Integrated Facility
Management (IFM)
Global Technology
Solutions (GTS)
IT Solutions,
Services &
Products
Integrated
Maintenance of
Facilities
People and
Services (P&S)
Recruitment,
Staffing, RPO & Skill
Development
Industrial Asset
Management (IAM)
Industrial Asset
O&M & Managed
Services
67.72%(2)
62.58%(3)
(1) Data as of June 30, 2016;
(2) As of June 30, 2016;
(3) As of Jul 12, 2016
Market Leading Presence …
5
Market leading presence
across segments
• 3rd largest general staffing
company in India by number of
employees (1)
• Among the largest training and
skill development partners for the
Ministry of Rural Development,
based on approved project cost(1)
People & Services (P&S)
• Among the leading IAM service
providers in India, providing
industrial O&M(1), related asset
record maintenance as well as
managed services
Industrial Asset Management (IAM)
• Largest IT staff augmentation
provider in India by number of
employees (1)
Global Technology Solutions (GTS)
• Among the largest integrated
facility management service
providers in India(1) managing
~150 mn square feet of space(2)
and 550+ locations(3) in India
Integrated Facility Management (IFM)
Integrated service offerings across industries and geographies provide significant operating efficiencies as well as cross-selling opportunities
(1) Source: F&S report; (2) Data as of 2014; (3) Data as of March 31, 2016; (4) Represents respective segment’s share of total allocated segmental EBITDA
26.8%
56.6%
10.8%
5.6%
FY16 Revenue Share:
FY16 EBITDA margin:
3.5%
7.1%
6.1%
11…
~ Headcount: 10,085
20,355
84,849 5,606
FY16 EBITDA Share(4): 36.6%
38.3%
12.7%
12.4%
• Presence across North America, Middle East and South East Asia
with more than 2000 employees outside India
• Pan-India presence with 47 offices across 26 cities in India(1)
• 66 centers across India providing skill development services(1)
• Two sophisticated data centers at Ridgefield Park, New Jersey and
Roanoke, Virginia which are SSAE 16 SOC1 Type II compliant
facilities
Expansive global operations
…With Global Operations And A Pan-India Reach
6
Canada
USA
UAE
Sri Lanka
India Philippines
Malaysia Singapore
Jammu
Chandigarh
Gurgaon
Rudrapur New Delhi (2)
Jaipur Lucknow
Patna
Ahmedabad
Mumbai (5)
Pune (2)
Bengaluru(10)
Hyderabad (3)
Bhopal
Bhubaneshwar
Kolkata
Ranchi
Chennai (5)
Trichy Cochin
Coimbatore
Raipur
Guwahati
Vishakhapatnam
Imphal
Indore
Note: Numbers in brackets refer to number of offices in respective location; FY12 and FY16 denote 12 months ended March 31, 2011 and March 31, 2016 respectively;
(1) As of March 31, 2016
294 463 420 1,362 1,716
4.6% 4.6% 4.2% 5.3% 5.0%
0.0%
10.0%
0
2,000
FY12 FY13 FY14 FY15 FY16
EBITDA Margin
6,394 10,044 10,081
25,728
34,424
FY12 FY13 FY14 FY15 FY16
Delivering Profitable Growth Across Segments…
8
Robust Consolidated Revenue Growth…
…With Improving EBITDA Margin Profile…
…Translating to Sustained PAT* Growth
Diversified Revenue Base…
…with Increasing Share of Higher Margin Segments
FY12 FY16
Consolidated Revenue share INR mn
INR mn
INR mn
Note: Figures in INR mn, unless mentioned otherwise; FY12, FY13 and FY16 denote 12 months ended March 31, 2012, 2013 and 2016 respectively; while FY14 denotes 9 months ended
December 31, 2013, FY15 denotes 15 months ended March 31, 2015
* Restated net profit after tax before share of loss from associate and minority interest for the periods / years
Note: Figures in INR mn, unless mentioned otherwise; FY11, FY12 and FY13 denote 12 months ended March 31, 2011, 2012 and 2013 respectively; while FY14 denotes 9 months ended
December 31, 2013, FY15 denotes 15 months ended March 31, 2015 and H1 FY16 denotes 6 months ended September 30, 2015
* Restated net profit after tax before share of loss from associate and minority interest for the periods / years
GTS 32.1%
P&S 56.7%
Others 0.1%
IFM 11.2% GTS 26.8%
P&S 56.6%
Others 0.2%
IFM 10.8%
IAM 5.6%
7.1%
3.5%
6.1%
11.5%
GTS P&S IFM IAMF
Y16 E
BIT
DA
Marg
in
55% CAGR
83 171 192 672 885
1.3% 1.7% 1.9% 2.6% 2.6%
0.0%
5.0%
0
1,000
FY12 FY13 FY14 FY15 FY16
PAT Margin
… Asset Light Model With Robust Return Ratios
9
Improving Return on Equity… …With Strong Return on Capital Employed
Continuous Improvement in Debtor Days… … Accompanied by Stable Leverage Ratio
Note: Ratios for FY14 and FY15 annualized to 12 month period for comparative purpose;
RoE = Net profit after tax/ Net Worth; RoCE = EBITDA/ (Net Worth + Long-term borrowings + Short-term borrowings + Minority Interest);
Debtor Days = Trade receivables / Revenue from operations*360; Leverage Ratio = (Long-term borrowings + Short-term borrowings ) / EBITDA
11.7%
17.7% 12.9%
21.3% 25.6%
FY12 FY13 FY14 FY15 FY16
66 57
33 48 45
FY12 FY13 FY14 FY15 FY16
24.5%
26.8%
22.5% 23.1% 23.8%
FY12 FY13 FY14 FY15 FY16
1.9x 1.9x
1.1x
2.0x 2.2x
FY12 FY13 FY14 FY15 FY16
Our Management Approach
11
Set Stretch Goals that resonate across
the organisation to fire up the rank and
file
Businesses run by Presidents with full
operating authority – Nurturing a
performance oriented entrepreneurial
culture
Capital allocation within portfolio based on
performance of each business
Institutionalized client focus & flexibility in
serving customer needs
Monthly & Quarterly review of each
business focused on data and operating
metrics
1
6
3
2
5
Empowered Management
Strong Capital Allocation Policies Metric Based Review System
Customer Centricity Goal Setting
Nimble approach to problems and
decision making. Laser focus on cutting
down bureaucracy and lethargy
4 Speedy Decision Making
What Goes Behind Each Investment We Make?
12
Each Investment / Business shall have the potential to grow at 4x domestic GDP growth
rate
We aim to recover our Investments in 4-5 Years at EBITDA level, with focus on cash
generation
We will not bet our future on any one Investment
We seek targets that will be RoCE accretive
Growth
Strategy
Payback
Risk Control
Accretive
Targets
We stay away from Hostile Situations and Auctions. We believe in backing people. Friendly
Approach
2
3
4
1
Our Strategy Going Forward
13
• Expand our service portfolio and our operations through strategic
acquisitions that complement our existing operations
• Continue to improve operating margins
• Capitalize on rapid growth of e-commerce in India. Focus on last mile
logistics, shared business services and security services
• Verticalisation with focus on domain depth and operational excellence