Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Committed to Earning Your TRUST
Nebraska Next Generation Emergency Telephone Communications Study
September 20, 2013
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Agenda – Morning Session
• Introductory Remarks from State Senators
• MCP Introduction and Study Philosophies
• Discussion of Study Processes, Timelines, and Requirements
• Discussion of General Concerns Regarding Process, Timeline, Outcome, and Expectation
2
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Agenda – Afternoon Sessions
• Breakout Session for PSAP Discussion
• Breakout Session for GIS Discussion
• Breakout Session for Service Providers and ESInet Design
3
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
MCP Introduction
Your MCP Team
4
David JonesCharles ConleyJim ShinpaughMaura Hickey
RoxAnn BrownMilton SchoberPaul MallettMarc BerrymanLouisa King
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Study Philosophies
• MCP Has Joined the State of Nebraska as a member of the State of Nebraska Team
• MCP has deployed resources that have decades of experience in working in and providing solutions in Public Safety
• MCP is committed to understanding what Nebraska defines “Success”
5
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Study Processes, Timelines, and Requirements
6
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Processes
Review Regulatory and Funding• Pending actions or projects by federal, state, and local government
stakeholders• Current laws, regulations, and tariffs relating to implementation of NG 9-1-
1• Current and other possible funding sources for implementation of NG9-1-1• Efforts, projects or initiatives in progress or planned relating to
implementing NG9-1-1 in other states, especially in surrounding states.• Impact of NG9-1-1 services on existing 9-1-1 services and networks within
Nebraska• Any other issues related to the implementation of NG9-1-1, including all
requirements set forth in LB 595
7
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Processes
Technology Assessment for NG9-1-1• Infrastructure• Current standards • Necessary Upgrades to Network Infrastructure• Current Equipment and Software upgrades that may be required for NG
compatibility• Evaluation of MIS databases• Current and future end-user services and applications interfaces for
applications, such as texting• Capability of broadband and telephony service providers to provide
Public Safety quality services
8
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Processes
Operations Assessment for NG9-1-1• Interoperability of PSAPs• Options for efficient provisioning of services• Provisions for back-up and overflow PSAPs• Management and oversight of provisioning and funding of 911 services• System security and redundancy
9
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Assessment
Included in deliverables:• Recommendations providing a variety of options for the planning,
development, phased-in implementation, and management of current and NG9-1-1 services
• Recommendations for deployment, interconnection, and management of emergency services internet protocol and other required networks.
• Any technological upgrades• Timelines• Estimated cost of phases of implementation• Organizational structure of authority(ies) to oversee the recommended
options
10
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Timelines
11
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Timelines
12
Mon Tues Wed Thur FridayWeek 1 Sept 23-27 23 24 25 26 27
Town Hall Meetings Chadron Valentine North Platte
A. M PSAP Meetings KBRC9:00 in Bassett
Keith County9:00 Moutain Time
McCook / Red Willow County
9:00 a.m.
P.M. PSAP Meetings North Platte / Lincoln County1:00
Mon Tues Wed Thur Friday
Week 3 Oct 7 - Oct 11 7 8 9 10 11Week 4
Town Hall Meetings Scotts Bluff Grand Island Falls City Norfolk
A. M PSAP Meetings Region 269:00 a.m.
Douglas9:00 South Sioux City
9:00Sarpy9:00
P.M. PSAP Meetings Scotts Bluff1:00 Mountain Time
Grand Island1:00
Falls City1:00
Norfolk 1:00
Mon Tues Wed Thur Friday
Week 4 Oct 28 - Nov 1 28 29 30 31 1Week 4
Town Hall Meetings Omaha Omaha
A. M PSAP Meetings
P.M. PSAP Meetings
Mon Tues Wed Thur Friday
Week 4 Nov 11 - Nov 15 11 12 13 14 15Week 4
Town Hall Meetings Lincoln
A. M PSAP Meetings
P.M. PSAP Meetings
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Requirements
• Draft Report - no later than January 31, 2014– Assessment of statewide 911 network– Examination of any efforts, project or initiative in
progress or planned to implement NG9-1-1– Identification of federal, state and local authorities,
agencies and governing bodies whose participation and cooperation will be necessary for implementation of NG9-1-1
13
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Requirements
• Final Report - no later than February 28, 2014• Recommendations with options for the planning,
development, phased-in implementation, and management of NG9-1-1
• Identification of any changes in MSAG guide required for NG9-1-1
• Identification of any equipment changes that would be needed by PSAPs
• Estimated cost of necessary components for planning, implementation and management of NG9-1-1, along with recommended funding options
14
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
General Concerns Regarding Process, Timeline, Outcome, Expectation
15
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Risk
Processes• Accuracy of Information can only be as accurate as the
information provided
Timeline• Need to stay within scope - We have already extended the
information time gathering and added additional GIS specifics.
16
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Risk
Outcome• MCP has dedicated a team of professionals with experience
in all the areas for assessment and providing reports.• Communication is the key. We will have all information
gathered, verified by that PSAP or entity• Communication Processes have been developed and
discussed with Jeff Pursley
Expectation• Communication Process for communicating on a continuous
basis
17
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
In Conclusion
MCP has been looking forward to this project. And we are confident that we can deliver results that exceed the State of Nebraska’s expectations.
We look forward to being your partner in the journey to NG9-1-1
18
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Thank You!Any Questions?
19
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
PSAP Survey Overview
20
1 Call Statistics Emergency Lines: current and historically Administrative Lines: current and historically Dispatched Calls for Service: current and historically 2 PSAP Equipment 9-1-1 Call Handling CAD Logging Recorder Radio System/Console Time Source Mapping System NCIC/State Warrants MIS System Camera Doors GIS Data – Which systems do you use Who maintains all of the above Any Scheduled replacement of above 3 CAD Do you have map display abilities Do you use map display abilities
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
PSAP Survey Overview
4 GIS Questions on which GIS layers have and/or use Road Centerline Data (partial or complete) GIS data Concerns Address point placements Total Address Counts Sub-addresses Cost for building database Address point layer (partial, in-progress, complete) How often 9-1-1 system data is updated Questions on address structure layers Who assigns address Is their ordinances that specify standard processes for assigning addresses Estimated completion of structure address layer Where does responsibility of GIS data maintenance fall How often is GIS data in the 9-1-1 Mapping System normally updated What level of publically available GIS data is within your jurisdiction Do you have GIS sharing agreements How often do you share updated road centerline and address points GIS data
21
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
PSAP Survey Overview5 PSAP Organization Funding sources Organizational charts Job descriptions Salary ranges Authorized and current staffing levels Number of Positions Personnel Scheduling / software utilized 6 PSAP Operations Performance measures Hiring process Entry level training program description and syllabus Telecommunicator certifications and re-certifications Pre arrival instruction or protocol system (EMD, EFD, EPD, etc.) Standard Operating Procedure Manual Description of Call Processing methods and practices Description of Dispatch methods and practices Quality Assurance Program methods and procedures Mutual/Auto Aid agreements for Communication Centers and Response Agencies Continuity of Operations/Disaster planning for communications
22
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
PSAP Survey Overview
7 Network FCC PSAP ID number Is PSAP primary or secondary If secondary, what is the primary it is attached to What area is served How many monitors (systems) per position Current IP (data) Connectivity Current rated (nominal) speed of data connections What you currently use data connection for (ALI, Internet, VoIP, Cameras, etc.) Any connection to state or county-wide IP network Method for current ALI feed Do you currently have a PSAP network (LAN)8 Additional Comments 9 Contact Information
23
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
GIS Information
• Gathering information for Nebraska GIS Council
24
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Your Life Safety Mission Is Our Passion
Public Safety Communication Consultants
Service Provider / ESInet
• Review existing potential Public Safety grade service providers
• Review existing wireless network availability• Review existing fiber availability
25