Employee Engagement
Human Elementsnext-generationUnited
States Generations
Source: The Human Element Images and Concepts are adaptations of The Dow Chemical Company’s Human Element Commercial; Buahene, A.; Kovary, G. (2007). Loyalty Unplugged, Philadelphia : Xlibris. ISBN 13-978-1-4257-4926-2
n-genTraditionalist Baby Boomer Gen X Gen Y
Birth Range 1922-1945 1946-1964 1965-1980 1981-2000Total 48.7 million 78.3 million 63.3 million 80.4 million% of Population 17% 28% 23% 29%
GenerationalClashpoints
Engaged – 29%ALIVE
Not-Engaged – 56%AWAKE
Disengaged – 15%ASLEEP
Source: Gallup Organization 2006 Research
3 Types of Employees
Turnover &
Job Satisfaction
Why Do They
Leave?
Satisfaction + Motivation +Effectiveness = Engagement = Customer Satisfaction
=
Customer Satisfaction
& EngagementEffectiveness
(cognition)
Engagement
Satisfaction(emotion)
Motivation (discretion)Hu
07
7E+09
Jack Welch, Former CEO of General Electric
“Employee engagement first. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it. That's why you need to take the measure of employee engagement....”
“People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.”
Howard Schultz, Chairman of Starbucks
Let’s see what the experts have to say…
“If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.”
Herbert D. Kelleher, CEO of Southwest Airlines
“The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them…”
Steve Jobs, CEO of Apple
