Moving From Expectations to
Performance Standards
Human CapitalSupport Performance Team
Garri Brown
Director
Holly ChauvinSpecialist
Candice Frazier
Specialist
Marianne Trahant
Specialist
Learning Objectives
• Support Employee Evaluations– Process Overview
• Coaching to higher performance– GROW Model
• On-line tools– Conference forms
What is Different this Year?
• Evaluation of direct reports– Observations– Holding employees accountable for performance– New Performance Management System for
Support Employees
Non-Instructional Employees
Non-Instructional Employees DO Impact Student Achievement
The Process
Goal Setting
Mid-Year Review
Year End Review
December
March
May
Evaluation Training for Principals
November 27th, 2012
Employee Goals
School Goals
JPPSS Goals
Delivering Students a World-Class Education
Student Achievement
Coaching to Higher Performance
Provide Effective Feedback Using the GROW Model
Has This Ever Happened to You?
Joe has been the Assistant Custodian at your school for seven years. He has come to you, expressing his interest in becoming the Custodian, when the current one retires
at the end of the school year.Even though he has never been formally
evaluated, you have been satisfied with his work thus far.
•Agree on topic for discussion•Set long-term aim if appropriate
•Offer specific examples of feedback•Avoid irrelevant history
•Cover full-range of options•Offer suggestions carefully•Ensure choices are made
•Commit to action•Define timing•Agree on support
Way Forward
Employee
TheGROWModel
• Establish the Goal:– Define and agree on the goal or outcome to be
achieved– Guide your employee to ensure the goal is specific,
measureable, and realistic
“Who, what, when, and how often?”“What is the effect or result of that?”
Set Your Goal
• Ask your employee to describe their current reality:– As employee begins to tell current circumstances,
the solutions may emerge
“How will you know that you achieved that goal?”“How will you know the problem is solved?”
Examine Current Reality
• Generate as many good options as possible– Offer your own solutions, but let your employee
generate as many of his/her own ideas FIRST!
“What could be your first step?”“What if this or that barrier were removed?”“What are the benefits or drawbacks of each option?”
Explore the Options
• Time to Commit!– Help employee to commit to a specific action– Specific action commitment helps employee establish
motivation and will
“What actions are you committed to taking to accomplish this?”
“What is the timeline for these actions?”“How can I support you?
Establish the Way Forward
The GROW Model
Additional Resources
Online Tools
JPPSS Conference Form
Wrap Up
• Support Employee Evaluations– Process Overview
• Coaching to higher performance– GROW Model
• On-line tools– Conference forms
Delivering Students a World-Class Education
Employee Goals
School Goals
JPPSS Goals
Student Achievement