WHAT THE FUTURE HOLDS FOR ONLINE RETAIL DELIVERY
DHL Express
Online Retail Logistics Conference 2016
Mike Carr, VP, IT, DHL Express Oceania Sydney, 28th, 29th April 2016
DHL Express – Excellence. Simply delivered.
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1. Introduction Setting context
2. Export Retail How we see Export Retail.
3. Logistics Trend Report DP DHL Social, Business & Technology trends in Logistics
4. Social & Business Trends A review of some of the trends in this category.
6. Technology Trends Highlighting a selection of trends from the report.
7. Case Studies Hello Molly, Vista Print, Cogent Industries
8. Summary The future for Online Retail Delivery
Agenda
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INTRODUCTION
GLOBAL BUSINESS SERVICES
DHL CUSTOMER SOLUTIONS & INNOVATION
Corporate Center!
EXPRESSGLOBAL FORWARDING,
FREIGHT!
Post - eCommerce - Parcel (PeP)!
SUPPLY CHAIN
DHL Express‘ Key Milestones - More Than 40 Years Of Experience
The Most International Company in the World
DHL Express Today: A Global Overview
Approx. 2.6 million customers4)
Approx. 4,000 Facilities3)
> 45,000 Service Points
Approx. 80,000 employees2)
Approx. 308 million shipments1)
2 Global IT Centers (Cyberjaya and Prague)
Approx. 32,500 vehicles5) More than 250 dedicated aircraft6)
3 Global Hubs (CVG, LEJ, HKG) 19 Main Regional Hubs
4 major QCCs (Cincinnati, East Midlands, Leipzig, Singapore)
28 country QCCs
!
!
QCC
IT
> 220 countries/territories served Approx. 500 airports served globally
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1) Full year 2014; 2) Headcount (as at 30th Dec 2014); 3) Hubs, offices, terminals, service centers, gateways; 4) Active customers in sales portfolio; 5) Owned and subcontracted trucks and vans; 6) 5 aircraft in Blue Dart are still supported by Express Aviation
Australia overview
44 Years in Australia as a
pioneer of Express
7
Hubs & Gateways
15
Service locations
1972
Established in Australia
850
Certified international specialists
38,000 Active customers with
new accounts every day
2 Dedicated aircraft
315 Vehicles
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EXPORT ONLINE RETAIL
ONLINE COMMERCE
• The online revolution has well and truly hit, with exporters seeing growth in eCommerce activities.
• Three-quarters of exporters generate sales online, with 55 per cent seeing increases in online trade over the past 12 months.
• Online orders are now commonplace with 67 per cent of the exporters who generate sales online receiving at least 20 per cent of their orders in this way – a jump from 58 per cent in 2014.
• One-third (34%) generate at least half of their orders online, with one-in-ten making all of their export sales online.
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SECTORS
14
SOCIAL & BUSINESS TRENDS
22
TECHNOLOGY TRENDS
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Robotics in Logistics
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Near Future Use Cases in Logistics
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Hello Molly
http://dhltradeexpress.com.au/hello-molly/
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Vista Print
http://dhltradeexpress.com.au/printing-precision/
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Cogent Industries
http://dhltradeexpress.com.au/game-on
http://www.dhl.com/trendradar
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