Force(ofTransformation)
SpirosLiolis
aJediMasterisnot,
butatTransformationaMasterheisPhotocourtesy©Lucasfilm Ltd.&TM
“Trainyourselftoletgoofeverythingyoufeartolose.”Yoda,MasterJedi,StarWarscharacter
Photocourtesy©Lucasfilm Ltd.&TM
WhatisTransformationAnswer• MovingfromonestatetoafundamentallynewonethatbuildsupontheDNAofthetraditionalenterprise.
Photocourtesy©Lucasfilm Ltd.&TM
TheevolutionoftransformationTransformationtodate
• Companiesfaceunprecedentedchallengesforresources,products,andservices.Thisputsthemunderpressuretocutcostswhileimprovingperformance.
• Companies,whenthoughtoftransformationtheydidsomeorallofthefollowing:• ConsolidationandVirtualization…but
veryselective(wedotheeasystuff)• Nevertransformed“People&
Processes”aspects• Selectivecentralizationofgroups
(mostlybusinesssupportgroupslikeHR)
Photocourtesy©Lucasfilm Ltd.&TM
TheresultssofarResultstodate• Companiesbynowhave:
• ShiftedfromserversprawltoVMsprawl
• Maintainedmanylegacysystemsandapps
• StillencountermajorOPEXcosts• Maintainedoldandoutdatedskills,practicesandbehaviors
ANDYET…Organizationsstillputrelentlesspressuretocutcostswhileimprovingperformance
So,whatareyoudoingwrong?
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TopreasonsforfailureTransformationinitiativesgone“south”
• CompaniestypicallyfailduetothefollowingITrelatedissues:• Delegatedto“outsiders”only• Underestimating/ignoringimpactof
change• Poorplanning• Tryingtodoit…cheap• Lackofsoundbusinesscase• Poorvendormanagement• Failuretoupdatecomputingconcepts• Failuretounderstandthe
Supply/DemandChain• Failuretounderstandthefinancial
realities
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Sowhatistherightapproach?Embracethefutureprinciples
• TailoredDigitalEnterpriseandITtransformation
• Enterprisespecificneedsandrequirements
• Establishcleartechnologyvision,missionandscope
• Milestoneandmetricsdriven
Photocourtesy©Lucasfilm Ltd.&TM
EmbracingtheForce
NewDigitalEnterprise
AccordingtoGartner“Thevisionofa"software-defineddatacenter"isonewhereallITinfrastructureisvirtualizedanddeliveredasaservice— andwherethemanagementmodelfortheseservicesisabstractedfrombeingmanagedoneboxatatimetoapolicy-based,network-wideview.”
Oneproblemthough,theimplementationhasbeentiedtophysicalinfrastructure
DigitalEnterpriseisabout:• Business/ITsolutionalignment
• Organisation,operations&governancealignment
• Facilitiesoptimisation/integration
• HybridDeliveryServices
• User-Centriccomputing
Cloudbroker
HybridITBringsItAllTogether
On-premise Off-premise
Traditionalinfrastructure
Client-provisionedprivatecloud
Managedprivatecloud
Virtualprivatecloud
Publiccloud
HybridDeliveryServicesOrganizationsmustbuiltamodelwhereby:• Distinguishbetweendemand-basedservices(e.g.,accountmanagement)andsupply-drivenservices(e.g.,applicationdesignanddeployments.
• DevelopaneffectivemodelforITgovernanceiscritical
• Itisdesignedforstrategicinteraction,anditshouldbespelledoutclearly.MakesuretoincludehowITcanalignitselftothedeliveryofservicestorelevantinternal“customers.”
• Capabilityplanningforthefuturefunction(threetofiveyears)shouldsupporttheselectionof“what”tosourceinthevaluechainandthestrategictransitionof“freed”resources.
• PoolIT’sresources
Understand Design
Source
Deliver
Source
SupplyDemandchain
Value/price/speedofdelivery
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TrainyourstaffLetthembecometheForceofchange
• Trainyourstaffearly• Retainkeyemployees• Walkthemthroughthe
process
• “Thereisnoescape.Don'tmakemedestroyyou.”
• “Luke,youdonotyetrealizeyourimportance.“
• Luke:Allright,I'llgiveitatry.• Yoda:No.Trynot.Do...ordonot.
Thereisnotry.
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BuildyourGovernanceSystem(process)isattheheartofcompliance
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Systemsconsistofpeople,structures,technologies,andprocessesthatworktogethertomakeorganizationsviable.• Enablenewrolesandresponsibilities• Establishbusinesslevelpolicies• Understandserviceanddeploymentmodel
differences• Identifycriticalperformanceobjectives• Establishsecurityandprivacyrequirements• Establishservicemanagementrequirements• Prepareforservicefailuremanagement• Establishthedisasterrecoveryplan• Defineaneffectivemanagementprocess• Understandtheexitprocess
UserCentricComputingITorganizationsarerethinkingdesktopandmobilitystrategiesandadoptingauser-centric,ratherthanadevicecentric,pointofview.
• reducetheOPEXofsupportingnumerousdesktopdeviceswithvariousapplicationrequirements
• Rationalizesecuredataandbackupdata
• supportsmaller,lessfunctionaldevicesbutbroaderrangeofdevices
Photocourtesy©Lucasfilm Ltd.&TM
NewMixtureoftechnologies
The future infrastructure will most likely be a combination of the different building blocks with usually one or two predominant approaches.The result will be a much more efficient, agile and cost effective infrastructure than today which can support the needs of the business.A single model will only exist in either new start up or leading edge businessesMany businesses will converge to a single model over a period of years
Photocourtesy©Lucasfilm Ltd.&TM
EdgeDCsandflexiblefacilitiesThereasonsaremanifoldandfocusoncapacityutilizationandprocessflexibilities.
• Shiftfromproduct/servicededicatedbrickandmortarfacilitiestomoreversatilebutmultiplefacilities(EdgeDCs)inclosertoconsumptionbase
• Rampcapacityupanddowninaccordancetodemandortoutilizetheprocessenvironmentforclient-by-clientbasis
• Examples:ModularContainer,Stick-builtContainer,IsolatororControlledEnvironmentModules,andAutonomousPODs
Photocourtesy©Lucasfilm Ltd.&TM
TrendsUnlimitedPower
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DCpowerdemandsaremoderating.• Serverslightentheirload• Powerdistributiongetsefficient• Powercosts,availabilityandalternativesgrow• Powerisdistributedtotheedgeanddevice
Norevolutionarycoolingtech,butrefinedsystems.• Blub,blub,blub...Immersion-cooledservers• Mixoftechnologies(freeandevaporativecooling)• Moreappropriatedatacenterlocations(N)• Operatingtemperaturesrise
Photocourtesy©Lucasfilm Ltd.&TM
Keepingourcool
Essentials
OnthehorizonAlthoughproponentsofthecloudmaypredictaneventualmovetouniversalCloud,wenotethat:
• Inthenext5years,digitalsaleshavethepotentialtoaccountfor40+%ofinflowrevenue
• Needfastdevelopmentofnewfinancialmodels
• Legacysystemsisaliveandwell
• Increasingregulatory&societalpressures
• Fastgrowingresearchandanalytics
• NeedforOmni-channelexperience
• Requestsforpredictiveanalytics
• Riseofnon-traditionalplayers(fintech)
Photocourtesy©Lucasfilm Ltd.&TM
Whattowatchoutfor• WrongorinsufficientITserviceportfolio
• UnclearroleofITinthecorevaluechain
• Notawareofvariousoperatingmode
• Lackofbusinessund
• Noagiledevelopmentprocess&cu
• Lackinsimplificationandautomation
• FuturedatacenterswillNOTbeafancifulsciencefictionromp.
Photocourtesy©Lucasfilm Ltd.&TM
Remember• Knowthebasicsoftransformation– otherwiseyoucan’tleadthetransformation
• PlanyourtransformationacrossPeople,ProcessandTechnology– don’tthinkinsilos
• Workacrossbusinessunitsandsolutionareas• TransformITtoaservice-providerwithcustomerfocus
• TheTechnologyEcosystembecomescritical• TreattheDCasmanufacturingfacility
Photocourtesy©Lucasfilm Ltd.&TM
Matteryourbusinesschallengesizedoesnot,howyouTransformitwill
Thankyouand