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INSY 331Fall 2014
Managing Information Technology
Session 7Managing IT Talent
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1.
The CIOfunction
2.Organizing
IT
3.
ManagingIT
resources
4.
ManagingIT security
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2.
OrganizingIT
Managing ITTalent
IT governance
Planning IT
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MANAGING IT TALENT
Information Systems (IS) Department:The organizational unit or department that has the primary
responsibility for managing IT
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MANAGING IT TALENT
IS Organization in Support Mode
IS Organization in Strategic Mode
V.
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MANAGING IT HUMAN RESOURCES
Highest percentage of a typical IS budget is for IS personnel
Five categories of IS personnel skills:
- Technical
- Project Management
- Business Domain
- Sourcing
- IT Administration
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CATEGORIES OF IT HUMAN RESOURCE SKILLS
Technical Skills
Systems analysis
Systems design
Programming Systems testing
Database design/administration
IT architecture/standards
Operations (service delivery/ITIL)
Mainframe
Distributed systems
Operating systems
Voice/data telecommunications Help desk/desktop support
Continuity/disaster recovery
Project Management Skills
Project team leadership
Project planning, budgeting, & scheduling
Project risk management User relationship management
CMM utilization
Working globally/virtual teaming
Business Domain Skills
Account management &communications
Industry applicationknowledge
Company-specific knowledge
Function-specific knowledge
Business process design &reengineering
Changemanagement/readiness
Sourcing Skills
Sourcing strategy
Third-party provider selection
Contracting & legal
Vendor relationshipmanagement
IT Administration Skills
IT governance
Financial management
Internal HR management
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MANAGING IT HUMAN RESOURCES
Attracting, recruiting, and retaining qualified staff is a keyresponsibility for IS managers in collaboration with an
organizations HR staff
Some common practices that managers use to retain valuedIS personnel include:
- Changing the work environment to be more employee-friendly
- Increasing career development opportunities
- Providing community-building initiatives- Establishing monetary or other employee incentives
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Working in IT
IT Worker Myths
IT doesnt matter and provides
no business benefits
IT work is boring andmonotonous
All IT jobs are beingoutsourced
Globalization will ruin the IT
field North American IT worker
demand is declining
IT Worker Facts
IT is vital to businessprofitability
Fast pace of technologicalchange keeps IT careersinteresting
Offshoring threat overstated
Globalization of IT is an
opportunity North American IT worker
demand will remain strong
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NEW WAYS TO WORK WITH IT
IT and people management for a new breed of workers:
Telecommuters: Individuals who use mobile technology
and/or network connections to work remotely
Virtual Teams: Geographically separated work teams
whose members communicate through the use of IT
Free Agents: Individuals who contract out their services and
are not tied to an organization
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New Ways to Work
Pros
Flexibility
Work-life balance
Cons
Isolation
Fewer opportunities
Individuals who use mobile technology and/ornetwork connections to work remotely from the
office
Telecommuters
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New Ways to Work
Pros Work may change more than when an employee of a single
organization
Organizations do not need to make long-term commitments to anemployee
Cons Lack of benefits
Unpredictability in scheduling and work
Individuals who choose to contract out theirservices and are not tied to an organization
Free Agents
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New Ways to Work
Pros
Workers can be located anywhere
Teams can be composed of members with specialized skillsfrom different business units or companies
Cons
Coordination can be more difficult
Geographically separated work teams whosemembers communicate through the use of IT
Virtual Teams
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Who will prosper in the new world?
NYTimes Opinionator: Who will prosper in the
new world (Aug. 31st, 2013):
http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/http://opinionator.blogs.nytimes.com/2013/08/31/who-will-prosper-in-the-new-world/8/10/2019 Managing IT; 7 - Managing IT Talent
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http://blog.viacom.com/wp-content/uploads/2012/11/MTV-millennial-makers-9-10-12-01-3.jpg
Millennials time!
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Managing IT for Millenials
Tips on IT can attract (and retain) millenials
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Managing IT for Millenials
Tips on IT can attract (and retain) millenials
Attracting millenials
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Managing IT for Millennials
Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials
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Managing IT for Millennials
Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials
Create a team orientation
Offer training programs
Put work in context
Encourage work-life balance Change things up
Give them a good manager as a boss
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Managing IT for Millennials
Tips on IT can attract (and retain) millennials
Attracting millennials
Retaining millennials
Create a team orientation
Offer training programs
Put work in context
Encourage work-life balance Change things up
Give them a good manager as a boss
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Millennials Whisperers Consulting Group
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Case study: Cyberpreneurswake up
call and the millenial talent crisis
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Mission accomplished?
Identify various ways of working made possibleby IT
Appreciate the challenges and opportunities forIT departments / companies to manage theirtalent
Understand and provide recommendations forMillennials in an IT-driven business environment