Credit: Luca Napoli
Left To Their Own Devices The real mobile experience
September 2014
Pamela Pavliscak (not meant to be spoken) @paminthelab
Change Sciences
I love
experiments
data
despair
reality
WTF
experiments
hope
Outline of today’s talk
7 billion mobile phones 55% of those are smartphones
Source: ITU & Pew Internet
1 baby born 5 mobile phones activated
Source: ITU & US Census
Babies love phones actually
flickr.com/photos/iangrieveson/
Source: NY Times
And then there’s this…
Let’s Talk About
RELATIONSHIPS (with our phones)
It is a bit OBSESSIVE
Typical mobiles users check their phones 150 times a day
Source: Kleiner Perkins
Smartphone owners spend an over 2 hours on their phone each day.
Source: eMarketer flickr.com/photos/jacksw/
55% while driving
39% while in the bathroom
36% at school or kid’s events
77% while
watching TV
72% while
shopping
33% at social events
Sources: Google Insights, Harris Interactive & Pew Internet
Source: Grunwald flickr.com/photos/lkbphotographic/
51% of high school and 28% of middle school students take a smartphone to school every day.
21% of all US mobile phone mostly go online using their phones, globally it’s even higher.
Source: Pew Internet flickr.com/photos/yellowmo/
50% of smartphone owners under 30 use the Internet mostly on their phone 55% of Americans who make less than $30K/yr have no other access at home 34% just use the device that’s closest
For Many Reasons
Source: Pew Internet and Google Insights
flickr.com/photos/lestaylorphoto
If it is not on mobile, does it really exist?
Phone Deprivation EXPERIMENT
ONE
“ I don’t drink, I don’t do drugs, my phone is my addiction.
-M, GenX, Wired
Source: Change Sciences
100 people, interviews & diaries
Less than 2 hours
How long did you last?
More than 8 hours
2-8 hours
anxious missing out
sad
empty
distracted
free
lost disoriented lonely
How did you feel?
focused
“ It’s a part of me, actually I wish it was, then I wouldn’t always be reaching for it.
-F, Millennial, Pragmatist
Source: Change Sciences
It is intensely PERSONAL
We are always
TOGETHER
flickr.com/photos/notionscapital
“ It knows all my secrets, I don’t let my anyone touch it especially my parents.
-F, Teen, Influencer
Source: Change Sciences
80% say that their phone is the first and last thing they look at every day.
Source: IDC flickr.com/photos/hirngespinste/
44% sleep with their phones (no not like that, except for ahem 9%)
Source: Pew Internet & Harris Interactive
48% give up sex for 1 month
52% give up phone
for 1 month
Source: Huffington Post
And then again…
Women who would rather
Can I See Your Phone? EXPERIMENT
TWO
250 people, not totally random
American HealthCare.gov Kayak Amazon Express
57! 70! 77!53!
Hands Makes an Puts Phone Holds It Over Excuse Away & Shows
Why no, no you can’t
Source: Change Sciences
Well, if you pay me
Study Participants
Friends
Acquaintances
Strangers
Source: Change Sciences
Plus, we are always TOUCHING it
It’s kind of like an awesome pet instagram.com/paminthelab
Smartphone!
That also gives us superpowers
kerpa100.deviantart.com
86% solve problems, even troubleshoot emergencies, with their smartphones.
Source: Pew Internet flickr.com/photos/felipe_i/
It acts as a
CO-PARENT
instagram.com/paminthelab
Only 20% of parents don’t use tablets or phones to keep kids occupied
(and they are kind of annoying)
Source: Harris Interactive
It makes us feel connected
instagram.com/paminthelab
Privacy What do we really DO on mobile?
Aggregate 40 Studies EXPERIMENT
THREE
N=745
We touch it a lot but mostly 3 WAYS
Tap / 82%
Swipe / 80%
Scroll / 94%
Source: Change Sciences
Omit needless
Gestures
No guesswork
Obvious Cues
Design for
Fingers
TAKEAWAY We explore quickly, without using a
lot of gestures.
Kids are 3x more likely than adults to learn by watching friends use their phones.
Source: Change Sciences
Minimal
Animated Cues
Simple for the
First Time
First impressions
The Flick
Wait, what?
The Washing Machine
TAKEAWAY We make up our own gestures out of
the few we really know.
We go to great lengths to AVOID typing
Source: Change Sciences
SKIP IT
WORKAROUND
This Sucks!
Fat Fingers
Unfavorable Comparison
COMPLAIN
Another Path
Cut & Paste
Close & Open
“ Oh shit, did I just overdraw my account with that typo?
-M, GenX, Minimizer
Source: Change Sciences
90% portrait
10% landscape
Source: UX Matters, Steve Hoober
People don’t make it easy on themselves
If it requires typing
Remember
Mixed feelings
Social Login
Maybe?
Mobile Wallet
Getting better
Voice to Text
TAKEAWAY Design for typing ZERO.
ICONS are mostly confusing
Play / 92%
Close / 88%
Search / 80%
Source: Change Sciences
Favorite / 65%
Settings / 58%
Locate / 37%
Source: Change Sciences
Don’t go rogue
Standard Icons
Crystal clear
Use Your Words
People pass by
Hamburger
“ I’ve been noticing that little doodad on sites but thought it was just the design.
-M, Millennial, Wired
Source: Change Sciences
Q1 2013
Source: Change Sciences
Hamburger awareness is on the rise
Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014
We suffer from bottom menu AVERSION
“ I know there is stuff on the bottom but if I have to look there it is probably too late.
-M, GenX, Minimizer
Source: Change Sciences
74% overlook or just ignore bottom nav options
Source: Change Sciences
Keep it at the
TOP
Avoid
NAV OVERLOAD
We leave our SOUND on
80% of people leave their ringer on and sound turned up
Source: Change Sciences
Look to the
Kids
TAKEAWAY Sound cues are mostly a missed
opportunity.
We don’t MULTI-TASK very well
53% of mobile phone users have had a distracted walking encounter.
Source: Pew Internet
“ If I get distracted by a notification, I just forget about that first thing.
-M, GenX, Wired
Source: Change Sciences
Focus on
The ONE Thing (per screen)
Streamline
STEPS
TAKEAWAY Make each screen a self-contained
unit.
The LACK OF BACK
78% use the home button to start over in an app or on a site
(no matter that it doesn’t work that way)
Source: Change Sciences
“ Well, that didn’t work. I hoped it would just clear it out.
-F, Millennial, Pragmatist
54% try swiping to go back, 45% use a back arrow at the bottom
(remember bottom nav aversion)
Source: Change Sciences
TAKEAWAY Back is a carry over from desktop
that maybe should carry over.
We don’t MULTI-SCREEN very well
Big Screen, Little Screen NEW-ISH
EXPERIMENT
Hypothesis The small screen is primary
TAKEAWAY Attention is focused on the device in
your hands about 60% of the time.
Source: Change Sciences
Maybe real life is the second screen?
We expect a little MAGIC
Historical Flashback
A few
Surprises
I’ll leave it to you
Omakase
Show
Awareness
Without being
Creepy
It’s OK to
Innovate
But without
Demands
TAKEAWAY That one unexpected surprise is
what often converts.
We expect it to be BETTER THAN DESKTOP
“ Mobile is better – less hype, less ads, less junk to get in the way.
-M, Millennial, Influencer
Source: Change Sciences
68% of college-bound high school students have viewed college websites on mobile.
Source: Noel-Levitz flickr.com/photos/daisy_VCM/
52% will go to a competitor mobile site/app after a bad experience
Source: Change Sciences
Your mission: Try your own experiments
It bends time and space
And there is no excuse not to test
More Better Mobile deck, stats, testing tips, experiments
http://ow.ly/B8ogn
changesciences.com @paminthelab